MSP360 Backup (formerly CloudBerry Backup) Reviews

I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.

Support is great and they respond quickly by phone or email and are always willing to help.

Support is there when emailed and provide decent answers and insight when needed.

As a white-labeled product, there are a ton of online storage options that will sync with it including one that CloudBerry sells themselves, along with AWS, Microsoft Azure and Google Cloud Backups. It works on all operating systems including Windows 10, Windows server, Apple OS X and also with Linux and .DEB and RPM.

It's easy to set up, but a few things prevent it from being great. All the computers require one license. You have to stay on top of it, otherwise you fill up data storage with outdated and unused data. It's super easy to call CloudBerry for support and they are very friendly to work with. It's difficult as a tech when you want to fix the issue, but you are relying on technical support. Many times an error happens and you cannot find a single issue. The only solution is to update the application and hope the newest build fixed the issue.

Excellent support with very quick response and quick resolution of my issues. I am very happy with my experience with their support department and feel comfortable they can and will resolve any issues I have quickly and completely. I feel that they care about my experience with their product and take ownership of any problems.