TrustRadius Insights
MyAlice is a powerful tool that offers a range of use cases to help optimize communication and customer support on e-commerce platforms …
Starting at $9 per month per user
View PricingOverview
What is MyAlice?
MyAlice, headquartered in Singapore, offers a platform that features a tool set to support social selling and commerce.
Recent Reviews
Pricing
Premium
$12
Cloud
per month per user
Enterprise
$35
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.myalice.ai/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $9 per month per user
Product Demos
Connecting WooCommerce Store to MyAlice
YouTube
Understanding Analytics in MyAlice
YouTube
WhatsApp Broadcasting through MyAlice
YouTube
Quick Guide and onboarding with MyAlice
YouTube
Adding Team Members in MyAlice
YouTube
How to Manage Your Shopify Orders Through MyAlice Inbox
YouTube
Product Details
- About
- Tech Details
What is MyAlice?
MyAlice, headquartered in Singapore, offers a platform that features a tool set to support social selling and commerce.
Live Chat & Messaging
Manage customer messages and comments from one dashboard to keep track of all the customer interactions.
Sales & Commerce
Bring store inventory, customer data, and order history into an inbox, and sell from anywhere.
Agent Collaboration
Assign or reassign tickets, create notes, and use saved responses to deliver faster support.
Automation
Focus on what matters. Automate customer conversations on any channel.
Reporting & Analytics
From sales to customer data to monitoring agent performance — personalized reports to drive better and faster decisions.
Marketing
Manage customer contact list, find target customers, and have conversations directly from MyAlice. Say no to excel sheets.
MyAlice Videos
Automation on MyAlice
MyAlice & WooCommerce | Product Tour | Features & Benefits
Welcome and Default Sequences
MyAlice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(1)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
MyAlice is a powerful tool that offers a range of use cases to help optimize communication and customer support on e-commerce platforms like WooCommerce and Shopify. Users can build an omnichannel support system, saving them time and effort by managing customer issues and comments from a centralized dashboard. This eliminates the need to log in to multiple channels, streamlining the support process.
Users have reported a great overall experience with MyAlice, particularly for beginner e-commerce store owners. The software offers good value compared to established players in the market, providing various features and support options. One standout feature is the detailed product information displayed in customer service tickets, enhancing the support experience.
Managing customer support through multiple platforms has never been easier with MyAlice. This software simplifies the process by connecting all channels and allowing responses from a central dashboard. It saves time, improves efficiency, and enhances the customer experience by enabling easy management of support tickets.
What sets MyAlice apart is its ability to cater to small companies without being overly complicated like other SAAS options such as Zendesk. Users appreciate the easy and quick management of social media messages, which enables faster and more efficient customer responses. The integration with LINE OA, a popular chat application in South East Asia, makes MyAlice a suitable omnichannel software for businesses operating in that region.
The developers of MyAlice are dedicated to continuous improvement based on user feedback, ensuring that the software remains responsive to evolving needs. The tool offers both a helpdesk and chatbot solution, allowing customers to interact with a bot and request human assistance if necessary.
With its affordable pricing, great integrations, and seamless order and conversation management across multiple channels, MyAlice has become a go-to helpdesk tool for Shopify users. Its well-designed UI makes it easy to navigate and communicate with customers across various channels. Users can view and handle customer queries faster through the convenient dashboard provided by MyAlice.
In summary, MyAlice is a valuable tool for optimizing communication and customer support on e-commerce platforms. Its omnichannel support system, centralized dashboard, and streamlined ticket management make it a time-saving solution for businesses. With its user-friendly interface, affordable pricing, and continuous development, MyAlice has gained popularity among both beginners and experienced e-commerce store owners.
Affordable Pricing: Users appreciate the affordability of MyAlice, with many stating that it provides great value compared to similar tools. Some users feel that it offers a wide range of features at a fraction of the price.
User-Friendly Interface: The clean and intuitive user interface of MyAlice is highly praised by users. They find it easy to navigate and can quickly find what they are looking for. The system responses are quick and customizable, enhancing the user experience.
Omni-Channel Support: Users value the omni-channel support offered by MyAlice. They can connect all major social media channels, such as WhatsApp, Facebook Messenger, Instagram, Telegram, and chat with website visitors. This feature is highly appreciated as it allows them to handle queries faster and saves them time.
Integration Issues: Some users have expressed concerns about the integration of other e-commerce platforms like Magneto and Big Commerce. They feel that the process is not seamless and may require additional effort to set up.
Lack of Help Documents: Several reviewers have mentioned that they would like more frequent publication of help documents. They believe that having access to comprehensive documentation would greatly assist them in navigating the platform and resolving any issues they encounter.
Time-consuming Chat Flow Setup: Users have reported that setting up chat flows or sequences requires a significant amount of time. They suggest implementing generic flows that can be easily modified, which would save them valuable time during the setup process.
Users have made several recommendations based on their experiences with the product.
First, many users recommend getting in early before the price increases as they believe it is a very good value solution and see potential in the product's future growth.
Second, users suggest that small businesses looking for a straightforward and easy-to-use customer service program should consider this product. They appreciate its ability to integrate various channels, making it convenient for managing customer interactions.
Third, users highly recommend this product as a one-stop solution for E-commerce businesses. They find it effective in addressing their specific needs and streamlining operations.
Overall, users advise giving this product a try, especially for users of Woo and Shopify, as it offers a generous free trial. However, some users caution that the tool may still need further development to reach its full potential.
Reviews
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September 26, 2022
Best tool for manage your help desk.
MyAlice is a great tool that helps you with your customer support. The user interface is simple and clean. It's so easy to talk with customers with MyAlice. I like the feature of Omni channel support and can connect to all major social media channels like WhatsApp, Facebook, Instagram, and telegram. I can see my customer's orders in the dashboard and handle their queries faster.
- The UX and UI are clean, and easy to navigate.
- Create new orders and send payment links right from the dashboard to the customers.
- MyAlice easily manages orders, responds to customer inquiries, and personalizes conversations with my customers.
- Integrations are very easy.
- They are missing emails. This is a must-have feature as most of the incoming support queries are coming from email.
- While setting up the store sometimes the channel setup feels a bit stuck.
- Overall MyAlice is great platform and save lot of time.
- MyAlice easily manages my orders, responds to customer inquiries, and personalizes conversations with my customers.
- Some minor bugs here and there, but the team is very responsive.