MyCase

Online document storage: Users have found the online document storage feature of MyCase highly beneficial, allowing them to securely store client documents and reducing the need for postage. Multiple reviewers appreciate how this feature enables clients to easily access and monitor the progress of their case.

Effective scheduling: Reviewers praise MyCase's scheduling feature for its effectiveness in helping them stay on top of calendars and avoid missing important deadlines. This feature has been mentioned by several users as a valuable tool for managing appointments and tasks efficiently.

Streamlined client communication: The ability to communicate with clients through MyCase has been highlighted by multiple users as a positive aspect. They find this feature simple and intuitive, contributing to streamlined client communications and enhancing the overall client management experience.

Confusing User Interface: Some users have found the user interface of MyCase to be confusing and not user-friendly. They have expressed difficulty navigating through the software, which has led to frustration and inefficiency in their workflow.

Limited Integration with Third-Party Services: Several reviewers have expressed dissatisfaction with the lack of integration options provided by MyCase. Users have specifically mentioned the absence of integration with popular services like Atlassian, OneDrive, and Google Drive. This limitation hinders their ability to seamlessly work across different platforms and access files from other applications.

Inadequate Customer Support: There have been complaints about the customer support offered by MyCase. Users feel that it could be improved in terms of responsiveness and effectiveness. This has resulted in delays in issue resolution and a lack of timely assistance when encountering difficulties with the software.

The most common recommendations from the user reviews are:

Try other platforms as well: Some users recommend exploring other similar programs in addition to MyCase for managing multiple cases and staying deadline-oriented. They suggest considering alternative options before deciding on MyCase.

Take advantage of training sessions and webinars: Many users suggest making use of the training sessions and webinars offered by MyCase. They believe that attending these sessions can help maximize efficiency and increase accounts receivables.

Set up email and calendar integrations: Several users highly recommend setting up email and calendar integrations when starting to use MyCase. They believe that this significantly improves practice efficiency and client involvement.

Overall, users find MyCase to be a cost-effective option with user-friendly features for client and case management. They recommend it for effective tasking, time tracking, expense management, and client interaction. Additionally, they suggest giving MyCase a trial run, taking advantage of all the features, and considering factors like remote accessibility when choosing it. However, some caution against using MyCase if extensive integrations with other products are required or if running a practice on Macs due to limited integrations.