MyCase

MyCase helps us track tasks across team members. For example, if one person needs to translate a document while another needs to schedule a meeting to complete a form with a client, both of those tasks can be entered and assigned to the correct person with separate due dates. However, we don't utilize the Billing integrations as much as we probably could, mostly because our clients often have more than one person paying on their case and it makes it difficult/complicated to reconcile in MyCase's built-in system.

It's quite user-friendly once you get used to it, and there are videos/guides to learn more as well.

I don't personally handle whether or not we renew our subscriptions to platforms but it's very integral to our work so I doubt we'd get rid of it.

The FAQs and learning center are helpful. I've never had to reach out to support.

I think for a small firm, i.e. 1-10 attorneys, [MyCase] is an ideal very cost effective platform. I suspect for larger organizations it might be a bit unsuited, especially for large projects with multiple lawyers.

We would be lost without this program. Literally.

None. This thing is a no brainer for a small law firm.

We love the program.

I don't have this issue.

I call. They answer. They speak English and they know exactly what I need to know to answer the questions when I call them. Probably the best customer support I have experienced. Personable and friendly staff.

It is amazingly easy to use. It takes about an hour to get a staff member up and running. Really intuitive.

They were awesome.

They continue to amaze me in how easy they are to work with.

Great for small firms or solo attorneys. It's inexpensive and offers lots of features. It's easy to jump in and start using. If you have lots of integrations (like through Zapier), it's probably not the best program for you. If you need a simple easy-to-use central calendar, task, communication, and doc storage platform, MyCase is great.

It is so easy to use. We've had multiple people join our team and they don't have any issues using it right away. It's also easy to use new features as they're developed. I think everyone should have and use a simple case management platform, and MyCase is my usual recommendation.

Years ago, they were very supportive. They tend to address issues, but they aren't very communicative when dealing with feedback. They just add new features suddenly. There aren't many issues with our platform, so we don't have many questions now, but years ago, we did have some issues that needed to be addressed and then they were much more responsive.

MyCase is best suited, and focuses primarily on, small law firms. If you have over 20 attorneys or you don't practice law it would probably not be the best fit. It would still work fantastically but there are likely better products for larger firms or different industries. I have worked at several firms that use a mix of products, one for calendaring, one for file management, one for billing, one for invoicing, etc... It was always a struggle to get the systems to work together and I always wasted a lot of time switching between programs. With MyCase 99% of what I need is right in front of me.

It does the job and the dev team keeps adding new useful features.

The support is better than most companies, not perfect.

It's highly usable.