Law Office Pros
Rating: 10 out of 10
October 26, 2021
TO
Vetted Review
Verified User
8 years of experience
We use MyCase for the following: 1. Time Tracking. 2. Client contacts. 3. Document management. 3. Invoicing. 4. Trust accounting. 6. Calendaring. It is a very cost effective management tool. We don't know what we would do without it. It has made us much more efficient.
- Trust accounting. This is an area of great concern as little mistakes can lead to serious consequences.
- Client management. By posting all client documents we have significantly reduced postage and rather than getting a phone call, the clients can see what is happening in their case.
- Scheduling. This is a great way to keep on top of calendars and a better way to avoid missing deadlines.
Cons
- Linking contacts in cases.
- Calendaring and reminders.
- Conflict recognition and resolution.
- Document mangement
- Billing
- Trust accounting.
- Client management and communications.
- Case management.
- Reduction trust accounting errors.
- Reduction in cost of invoicing.
- Increased client satisfaction by allowing the client 24-7 access to their case files.
- Credit card processing fees are much lower than previously experienced.
Much more affordable and easier to use.
5
Legal services and admin/support.
5
Basic office understanding.
- Billing
- Trust accounting
- Document management
- Client communications
- Calendaring
- Conflict management
- Reduce client questions
- Reduce postage charges
- Reduces accounting costs
- Trust accounting
- Conflict management
- Client communications
- Calendering
No
- Price
- Product Features
- Product Usability
This was the most cost effective user friendly option on the market. On top of that, the customer service is stellar.
I would not change my decision. MyCase was and is perfect for my office.
- Implemented in-house
No
- There weren't any
- no training
Absolutely easy and intuitive.
None that I know of.
No - we have not done any customization to the interface
No - we have not done any custom code
No
No. I was not aware that this was offered. The basic support is premium as far as I am concerned.
Yes
I got through to support immediately. The problem got resolved very quickly. MyCase Support is awesome.
We have gone through several employees lately. This often creates transition issues. MyCase support is always there for us and we get what we need without going through endless voicemail chains.
- Billing
- Trust accounting
- Reports on performance
- Document management
- Sometimes it is difficult to add contacts who use the same email address
Yes
Excellent. Easy to use and fast.
I am not sure what there would be to negotiate. Their price and service plan is very completive.
None. I wish all of my vendors were like this.