Overview
What is MyFeelBack?
MyFeelBack, offered by Skeepers, is a feedback management platform designed to assist businesses in collecting, analyzing, and leveraging customer feedback to enhance their products, services, and overall customer experience. According to the vendor, MyFeelBack offers solutions for feedback management,...
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What is MyFeelBack?
MyFeelBack is a survey software with customer relationship management and marketing integrations.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is MyFeelBack?
MyFeelBack, offered by Skeepers, is a feedback management platform designed to assist businesses in collecting, analyzing, and leveraging customer feedback to enhance their products, services, and overall customer experience. According to the vendor, MyFeelBack offers solutions for feedback management, ratings and reviews, live shopping, influencer marketing, consumer videos, and customer data activation. It aims to cater to marketing professionals, customer experience managers, e-commerce businesses, retail companies, and the hospitality industry.
Key Features
Ratings & Reviews: According to the vendor, MyFeelBack allows businesses to easily collect, analyze, and share customer reviews to improve their online reputation and potentially boost website visibility and conversion rates with product reviews.
Live Shopping: MyFeelBack enables businesses to engage customers through live shopping events on their e-commerce sites. The vendor claims that these events provide opportunities to showcase products and interact with customers in real-time, potentially maximizing the impact on sales and brand loyalty.
Feedback Management: The vendor states that MyFeelBack enables businesses to deploy surveys at every touchpoint of the customer journey. This allows them to collect and analyze customer feedback, with the aim of improving the overall customer experience and driving continuous improvement by activating customer responses.
Consumer Videos: According to the vendor, MyFeelBack helps businesses engage their communities by creating video content for product pages and social media. They claim that sharing customer video testimonials can add authenticity and trust, potentially boosting conversion rates with compelling and impactful video content.
Influencer Marketing: MyFeelBack allows businesses to connect with a community of influencers on various platforms, according to the vendor. They claim that businesses can launch influencer campaigns to promote products and increase brand awareness. Additionally, building lasting relationships with influencers may lead to their conversion into brand ambassadors.
Customer Data Activation: MyFeelBack aims to help businesses unify online and offline customer data to create personalized and targeted marketing communications, according to the vendor. They claim that businesses can activate customer data to deliver one-to-one marketing campaigns across various channels. Additionally, segmenting customer data based on preferences and behaviors, and using artificial intelligence to automate and optimize communication strategies, is said to be possible with MyFeelBack.
