Name: SurveyLab
Rating: 9.7 (5 reviews)
Author: 7 Points Ltd.

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Custom Software Development Services

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Data Fabric

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IT Service Providers

Identity Verification

Integration Platform as a Service (iPaaS)

Intranet

Load Testing

Managed File Transfer (MFT)

Managed Private Cloud

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SaaS Management

Software-Defined WAN

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Time Series Databases

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Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

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### Data Collection and Analysis
Users generally praise SurveyLab for its efficient data collection and analysis capabilities. The platform is commended for its ease of use in collecting diverse feedback from customers and stakeholders. While some users express a desire for more advanced data analysis features, overall satisfaction with the data collection and analysis functionalities remains high. SurveyLab's ability to streamline the data collection process and provide actionable insights for decision-making is highlighted as a significant benefit by users across various industries.

### Customer Feedback and Insights
Users unanimously agree that SurveyLab excels in gathering customer feedback and insights. The platform's ability to collect feedback efficiently and effectively from a diverse range of sources has been highly praised. Customers appreciate the flexibility in designing surveys in multiple languages to gather insights globally. The real-time feedback and reporting features have significantly contributed to enhancing business performance. SurveyLab's customer feedback and insights capabilities have proven to be invaluable for understanding customer requirements and improving overall customer experience.

### Reporting and Results
Users consistently applaud SurveyLab for its robust reporting and results features, emphasizing the ease of gathering feedback and the depth of insights provided. While some users express a desire for more customization options in the reporting output, overall, SurveyLab's reporting and results functionality is regarded as a valuable asset for data analysis and decision-making processes. The platform's ability to handle large volumes of information efficiently and generate comprehensive reports contributes significantly to its positive reputation among users.

### User Interface and Experience
Users generally appreciate SurveyLab's straightforward user interface and user-friendly experience. The consensus among reviewers is that SurveyLab offers a range of customization options, making it easy to tailor surveys to specific needs. While some users suggest minor improvements to enhance the interface further, many find the platform intuitive and efficient for conducting research projects. The application's adaptability and responsive customer support are highlighted as key strengths, contributing to a positive overall user experience.

### Efficiency and Usability
Users consistently highlight SurveyLab's efficiency in streamlining the survey creation process and its usability in providing a user-friendly experience. The tool's quick and intuitive nature allows for the easy customization of surveys to cater to various audiences, making it a preferred choice for collecting feedback efficiently. Additionally, the platform's ability to integrate with multiple platforms and provide support in multiple languages further enhances its usability for a diverse range of users.

### Customer and Technical Support
Users consistently highlight SurveyLab's customer and technical support as a standout feature, praising the platform for its fast response times, attentive assistance, and professional approach. The majority of reviewers express satisfaction with the level of support provided, emphasizing its importance in their positive experiences with SurveyLab. While a few users mention minor areas for improvement in customer service, the overall sentiment leans heavily towards appreciation for the platform's support capabilities.

### Survey Design and Templates
Users consistently highlight SurveyLab's survey design and templates as a standout feature, praising its ease of use, intuitive interface, and the wide range of question types and templates available. While some users express a desire for more design elements and template options, the majority find the platform's design capabilities to be efficient and effective for creating engaging surveys. The drag-and-drop editor, conditional questions, and multilingual support are particularly appreciated, making survey creation a streamlined process for users across different industries and research needs.

### Forms and Question Types
Users consistently praise SurveyLab for its user-friendly forms creation process and the inclusion of innovative drag and drop question types. The ability to swiftly craft surveys with a mix of open and closed-ended questions has garnered positive feedback, particularly from those seeking alternatives to more commonly used platforms like Google Forms. SurveyLab's forms and question types functionality seems to be a standout feature for users facing restrictions with other survey tools due to organizational firewalls.

### Advanced Features and Customization
Users consistently appreciate SurveyLab's advanced features and customization capabilities, noting that the platform offers a wide range of options for tailoring surveys to specific needs. The ability to create complex surveys with logic conditioning and multilingual support has been particularly well-received. While some users have mentioned limitations in question text customization, overall, SurveyLab's advanced features and customization options are seen as a significant strength by its user base.

### Market Research Tools
Users consistently highlight SurveyLab's market research tools as a key asset, enabling them to delve deep into market dynamics and gain valuable insights. The software's ability to facilitate research campaigns and post-process data efficiently has garnered positive feedback. Additionally, users appreciate the platform's support in gathering customer insights and driving continuous improvements in their work. The multilingual feature, integration capabilities, and user-friendly interface further enhance the overall market research experience for users.

### Audience Targeting and Engagement
Users consistently praise SurveyLab's audience engagement and targeting features for their effectiveness and simplicity. The platform's ability to tailor survey templates for different devices ensures a smooth and engaging experience for respondents. Reviewers highlight how SurveyLab's tools enable them to reach the right audience with the right questions efficiently. Additionally, users appreciate the insights gained from understanding their audience's experiences during virtual meetings and events, allowing for performance analysis and improvement strategies. The platform's support in identifying target audiences for paid media advertising is also acknowledged as a valuable feature by users.

Users have made several recommendations for MySurveyLab based on their experiences with the survey tool. Firstly, many users recommend considering MySurveyLab for conducting surveys and opinion polls as they find it to be a great survey tool for all types of organizations, particularly in industries like marketing, pharma, and telecom.

Secondly, users suggest ensuring that MySurveyLab is compatible with the target businesses and customer model. This recommendation highlights the importance of assessing whether the features and capabilities of MySurveyLab align with specific needs and requirements.

Thirdly, users appreciate the helpful and attentive customer service team at MySurveyLab. They find that the customer service team is responsive and provides timely assistance when needed. Additionally, users suggest that MySurveyLab is suitable for bigger teams and more complicated research projects, indicating its scalability and ability to handle complex survey projects effectively.

Overall, users recommend considering MySurveyLab for conducting surveys and opinion polls, ensuring compatibility with the target businesses and customer model, and taking advantage of the helpful customer service team.

Efficient Feedback Collection: Users have found SurveyLab to be highly efficient in collecting feedback from their teams. They appreciate the dedicated customer support and on-demand development offered by SurveyLab, making it a valuable tool for organizations of all sizes.

User-Friendly Surveys: Reviewers praise the user-friendliness of SurveyLab's interface, which is easy to navigate even for beginners. The ability to customize surveys with various answer types, such as radio buttons and checkboxes, is also highly appreciated.

Versatile Question Types and Advanced Tools: Users are pleased with the wide range of question types available in SurveyLab. They particularly highlight the formatting options for matrix questions and the availability of survey templates. Additionally, they mention that SurveyLab provides advanced tools for creating sophisticated survey questions and customizing surveys to meet specific needs.

Confusing User Interface: Some users have found the user interface of SurveyLab to be confusing, especially the dashboard. They feel that it could be more intuitive and easier to navigate.

Limited Features in Free Version: Several reviewers mentioned that the free version of SurveyLab has limited features and does not provide access to all question types. Additionally, they found the design capabilities to be limited compared to other survey tools.

Costly Premium Versions: A number of users expressed their dissatisfaction with the price of using SurveyLab, particularly the premium versions. They felt that these versions were costly compared to other survey software options available in the market.

SurveyLab is a highly regarded software that has proven effective in collecting qualitative feedback from students and teachers. Users have found it invaluable for research projects, as it makes it easy to gather and analyze information, providing valuable data insights. The software is also praised for its ability to improve client satisfaction by facilitating effective communication with customers and gathering feedback. It has been particularly helpful in conducting market research, especially in the healthcare industry. Customers appreciate the time-saving features of SurveyLab, such as the quick survey creation and data gathering capabilities. The platform's reporting tools have also been met with praise for their ability to bridge the gap between big data and data interpretation. With customizable survey templates, users can create complex surveys while still being user-friendly for respondents. Another competitive advantage of SurveyLab is its integration with leading CRMs, which provides valuable customer insights. Users have leveraged SurveyLab for various purposes such as internal surveys, gathering feedback online, understanding workplace dynamics, fine-tuning services, improving customer experience based on received feedback, and driving continuous improvements in work processes.

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Mailchimp is an email marketing and marketing automation platform. Beyond just tracking how campaigns perform, Mailchimp takes it a step further by analyzing data from over half a billion emails to show why campaigns perform, driving informed decisions.

Essentials

Standard

Premium

SurveyLab

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Likelihood to Recommend

Survey Format & Appearance

Survey Content

Survey Logic

Survey Reporting & Analytics

Survey Administration & Security

Survey Distribution

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Vendor-offered crowdsourcing

Respondent restrictions

7 Points Ltd.

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Features related to survey flow, or the logic that directs survey question order.

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

SurveyLab

Overview

What is SurveyLab?