Customer satisfaction measuring with best analitics
MySurveyLab is used in the customer satisfaction department. With this tool we measure customer satisfaction.
SurveyLab
SurveyLab
SurveyLab
Overview
What is SurveyLab?
SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms.
The product has been in the market for 10 years.
The...
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Pricing
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What is SurveyLab?
SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.surveylab.com/en/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is SurveyLab?
SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms.
The product has been in the market for 10 years.
The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of integrations are possible.
SurveyLab Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Phone surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
- Supported: Testimonials widget
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: Site intercept surveys
- Supported: 360 Degree feedback
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: SPSS
- Supported: ODBC
- Supported: Zendesk integration
- Supported: Compare reports
- Supported: Trends
SurveyLab Screenshots
SurveyLab Integrations
SurveyLab Competitors
SurveyLab Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Linux |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
| Supported Languages | English, Polish |
Comparisons
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Reviews and Ratings
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Reviews
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October 30, 2018
Customer satisfaction measuring with best analitics
Score 10 out of 10
Vetted Review
Verified User
MySurveyLab is used in the customer satisfaction department. With this tool we measure customer satisfaction.
- They have great support that always will help you.
- MySurveyLab is very flexible. Some things can be done in several ways.
- They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
- Collectors add flexibility to surveys. You can collect surveys from a few different source at once
- They have a mobile application that can collect responses offline(!)
- Summary export in Excel could be nicer.
- Tags in the left menu could be more intuitive.
93.33333333333334%
9.3
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9.7
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10.0
94%
9.4
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100%
10.0
95%
9.5
- With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot