SurveyLab Reviews

5 Ratings
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Score 8.9 out of 100

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George Smith | TrustRadius Reviewer
October 30, 2018

Customer satisfaction measuring with best analitics

Score 10 out of 10
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Verified User
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MySurveyLab is used in the customer satisfaction department. With this tool we measure customer satisfaction.
  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
Read George Smith's full review

SurveyLab Scorecard Summary

Feature Scorecard Summary

Survey templates (1)
Themes (1)
Custom logo/branding (1)
Changes to live survey (1)
Question design help (1)
Multiple question types (1)
Survey logic flexibility (1)
Response tracking (1)
Data export (1)
Standard reports (1)
Custom reports (1)
Analytics (1)
Access controls (1)
Compliance (1)
Vendor-offered crowdsourcing (1)
Respondent restrictions (1)

About SurveyLab

SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms.

The product has been in the market for 10 years.

The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of integrations are possible.

SurveyLab Features

Survey Format & Appearance Features

Has featureOnline surveys
Has featurePaper surveys
Has featurePhone surveys
Has featureSurvey templates
Has featureSurvey library
Has featureThemes
Has featureCustom logo/branding
Has featureSingle page survey
Has featureProgression bar
Has featureResponsive design

Survey Content Features

Has featureMultimedia content
Has featureDrag-and-drop editor
Has featureChanges to live survey
Has featureQuestion bank
Has featureQuestion design help
Has featureMultiple question types
Has featureMatrix questions
Has featureTranslation/multi-lingual

Survey Logic Features

Has featureSurvey logic flexibility
Has featureResponse requirement/validation
Has featureSkip logic
Has featureConditional questions
Has featureQuestion branching
Has featurePiping logic
Has featureRandomization

Survey Reporting & Analytics Features

Has featureResponse tracking
Has featureData export
Has featureReal-time results
Has featureStandard reports
Has featureCustom reports
Has featureVisualizations
Has featureAnalytics

Survey Integrations Features

Has featureCRM Integration
Has featureSocial media integration
Has featureE-commerce integration
Has featureTestimonials widget

Survey Automation Features

Has featureNotifications and alerts
Has featureCalendar/scheduling
Has featureFollow-up emails

Survey Distribution Features

Has featureIn-tool invites
Has featureEmail distribution
Has featureCross-channel distribution
Has featureCustom survey URLs
Has featureEmbeddable surveys
Has featureSite intercept surveys
Has feature360 Degree feedback
Has featureAnonymous responses
Has featureVendor-offered crowdsourcing
Has featureUnlimited questions per survey
Has featureUnlimited responses per survey
Has featureRespondent restrictions

Survey Administration & Security Features

Has featureMultiple users
Has featureAccess controls
Has featureCompliance
Additional Features
Has featureSPSS
Has featureODBC
Has featureZendesk integration
Has featureCompare reports
Has featureTrends

SurveyLab Screenshots

SurveyLab Integrations

SurveyLab Competitors

SurveyLab Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

SurveyLab Support Options

 Free VersionPaid Version
Social Media
Video Tutorials / Webinar
Live Chat

SurveyLab Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Linux
Mobile Application:Apple iOS, Android
Supported Countries:All
Supported Languages: English, Polish