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https://dudodiprj2sv7.cloudfront.net/product-logos/UA/lf/J6FRUAGFK24F.JPEGCustomer satisfaction measuring with best analiticsMySurveyLab is used in the customer satisfaction department. With this tool we measure customer satisfaction.,They have great support that always will help you. MySurveyLab is very flexible. Some things can be done in several ways. They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data. Collectors add flexibility to surveys. You can collect surveys from a few different source at once They have a mobile application that can collect responses offline(!),Summary export in Excel could be nicer. Tags in the left menu could be more intuitive.,10,With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot,Qualtrics and SurveyMonkey,HubSpot CRM, Hotjar,Employee Surveys Customer Surveys
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MySurveyLab
1 Ratings
Score 9.1 out of 101
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MySurveyLab Reviews

MySurveyLab
1 Ratings
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Score 9.1 out of 101
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George Smith profile photo
October 30, 2018

MySurveyLab Review: "Customer satisfaction measuring with best analitics"

Score 10 out of 10
Vetted Review
Verified User
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MySurveyLab is used in the customer satisfaction department. With this tool we measure customer satisfaction.
  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
Read George Smith's full review

MySurveyLab Scorecard Summary

Feature Scorecard Summary

Survey templates (1)
7.3
Themes (1)
9.1
Custom logo/branding (1)
9.1
Changes to live survey (1)
9.1
Question design help (1)
8.2
Multiple question types (1)
9.1
Survey logic flexibility (1)
9.1
Response tracking (1)
7.3
Data export (1)
8.2
Standard reports (1)
9.1
Custom reports (1)
9.1
Analytics (1)
9.1
Access controls (1)
8.2
Compliance (1)
9.1
Vendor-offered crowdsourcing (1)
9.1
Respondent restrictions (1)
9.1

About MySurveyLab

MySurveyLab is a professional survey tool that can be used in three areas: Customer satisfaction measurement and management, 360 Feedback and Market Research.

The product has been in the market for 9 years.

The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides integrations with other tools, via API, which means a wide variety of integrations are possible.

MySurveyLab Features

Survey Format & Appearance Features
Has featureOnline surveys
Has featurePaper surveys
Has featurePhone surveys
Has featureSurvey templates
Has featureSurvey library
Has featureThemes
Has featureCustom logo/branding
Has featureSingle page survey
Has featureProgression bar
Has featureResponsive design
Survey Content Features
Has featureMultimedia content
Does not have featureDrag-and-drop editor
Has featureChanges to live survey
Has featureQuestion bank
Has featureQuestion design help
Has featureMultiple question types
Has featureMatrix questions
Has featureTranslation/multi-lingual
Survey Logic Features
Has featureSurvey logic flexibility
Has featureResponse requirement/validation
Has featureSkip logic
Has featureConditional questions
Has featureQuestion branching
Has featurePiping logic
Has featureRandomization
Survey Reporting & Analytics Features
Has featureResponse tracking
Has featureData export
Does not have featureReal-time results
Has featureStandard reports
Has featureCustom reports
Has featureVisualizations
Has featureAnalytics
Survey Integrations Features
Has featureCRM Integration
Has featureSocial media integration
Does not have featureE-commerce integration
Has featureTestimonials widget
Survey Automation Features
Has featureNotifications and alerts
Has featureCalendar/scheduling
Has featureFollow-up emails
Survey Distribution Features
Has featureIn-tool invites
Has featureEmail distribution
Has featureCross-channel distribution
Has featureCustom survey URLs
Has featureEmbeddable surveys
Has featureSite intercept surveys
Has feature360 Degree feedback
Has featureAnonymous responses
Has featureVendor-offered crowdsourcing
Has featureUnlimited questions per survey
Has featureUnlimited responses per survey
Has featureRespondent restrictions
Survey Administration & Security Features
Has featureMultiple users
Has featureAccess controls
Has featureCompliance
Additional Features
Has featureSPSS
Has featureODBC
Has featureZendesk integration
Has featureCompare reports
Has featureTrends

MySurveyLab Screenshots

MySurveyLab Integrations

MySurveyLab Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

MySurveyLab Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Social Media
Phone
Live Chat

MySurveyLab Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Linux
Mobile Application:Apple iOS, Android
Supported Countries:All
Supported Languages: English, Polish