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N-able Mail Assure

N-able Mail Assure

Overview

What is N-able Mail Assure?

SolarWinds offers Mail Assure, a cloud-based email security solution designed to help customers stay in control and protect their inbound and outbound email using collective threat intelligence, 24/7 email continuity, and long-term email archiving.

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Recent Reviews

TrustRadius Insights

Mail Assure has been highly valued for its email filtering capabilities, providing a significant reduction in server resource consumption …
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Mail Assure is great!

10 out of 10
April 27, 2020
Incentivized
We are using SolarWinds Mail Assure for our whole organization to filter email destined for our on-premises exchange server. I am excited …
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Pricing

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Unavailable

What is N-able Mail Assure?

SolarWinds offers Mail Assure, a cloud-based email security solution designed to help customers stay in control and protect their inbound and outbound email using collective threat intelligence, 24/7 email continuity, and long-term email archiving.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Getting Started with N-able Mail Assure - Log search page

YouTube

Getting Started with N-able Mail Assure - Import Mailboxes via CSV

YouTube

Getting Started with N-able Mail Assure - Import Domains from CSV

YouTube
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Product Details

What is N-able Mail Assure?

Email Security and Continuity

N-able™ Mail Assure (formerly Solarwinds Mail Assure) is cloud-based email security to help users and their customers stay in control and protect inbound and outbound email using collective threat intelligence, 24/7 email continuity, and long-term email archiving.

Proprietary filtering technology incorporates input from processing large volumes of email data that feed into our Intelligent Protection and Filtering Engine. This, combined with real-time pattern threat recognition and machine learning technology, helps protect users against spam, viruses, phishing attacks, ransomware, malware, and other email-borne threats—boasting 99.999% filtering accuracy and more than 2 billion spam messages blocked per month.

N-able™ Mail Assure offers:

• Advanced threat protection for inbound and outbound email
• Built-in 24/7 email continuity to maintain business productivity
• A multitenant web interface designed for your technicians and end-users
• Integration with Microsoft 365™ with a Microsoft 365 add-in • Simplified onboarding of Microsoft 365 users via the Microsoft 365 sync feature
• Quarantine reports to give users visibility over email flow

• The option to add encrypted, long-term email archiving


N-able Mail Assure Features

Secure Email Gateway Features

  • Supported: Anti-malware
  • Supported: Customizability
  • Supported: Threat Detection
  • Supported: Management Tools

Additional Features

  • Supported: Email Storage
  • Supported: Stored Email Encryption
  • Supported: Reporting
  • Supported: Email Analysis
  • Supported: Email Migration
  • Supported: Archive Backup
  • Supported: Quarantine
  • Supported: Anti-Spam
  • Supported: Whitelisting / Blacklisting

N-able Mail Assure Video

Alex Vashchenko explains how Ace Infotech use SolarWinds Mail Assure for mail filtering, archiving, and keeping his clients secure from email-borne attacks. Connect with SolarWinds MSP: Facebook: https://www.facebook.com/SolarWindsMSP Twitter: https://twitter.com/SolarWin...
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N-able Mail Assure Integrations

N-able Mail Assure Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish, Danish, Spanish, Portuguese, Greek, Swedish, French, Finnish, Russian, Turkish, Japanese, Polish, Dutch, Hungarian, Italian, German, Norwegian

Frequently Asked Questions

SolarWinds offers Mail Assure, a cloud-based email security solution designed to help customers stay in control and protect their inbound and outbound email using collective threat intelligence, 24/7 email continuity, and long-term email archiving.

Reviewers rate Threat Detection highest, with a score of 8.8.

The most common users of N-able Mail Assure are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(10)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Mail Assure has been highly valued for its email filtering capabilities, providing a significant reduction in server resource consumption and offering a branded interface for clients. According to users, the product effectively removes the threat of fraudulent addresses and prevents malicious emails from reaching end users, resulting in a decrease in the number of help desk tickets and saving valuable man-hours. Additionally, Mail Assure is widely used for cloud email security, continuously detecting threats and ensuring uninterrupted email service with long-term archiving. Its efficient spam filtering and protection against phishing scams have significantly reduced the number of spam and phishing emails received by clients, enhancing overall email security. Furthermore, Mail Assure offers convenient email continuity for in-house Exchange servers and other mail systems, reducing network traffic by scanning emails in the cloud. Users appreciate the simplicity of managing their own settings and the assurance and support provided by Mail Assure, ultimately contributing to improved business development. With its effectiveness in blocking spam, mail spoofing, and other potential threats, the product has garnered praise from customers who now experience fewer support tickets and increased satisfaction.

User-Friendly Interface: Many users have found the interface of Mail Assure to be simple and user-friendly, with features laid out in an easily navigable manner. This has made it easy for both IT users and end users to manage their own domains.

Effective Email Filtering: The email filtering capabilities of Mail Assure have been highly praised by users. They appreciate its ability to recognize threats in real-time and prevent network collapse caused by malicious links. Users feel that it provides effective protection against incoming and outgoing email threats.

Easy Setup and Management: Users appreciate the ease of setup and intuitive web interface of Mail Assure. Once the initial setup is done, they find it easy to control and monitor the protection against email threats. The system does not require extra configuration to start filtering right away.

Complexity and Steep Learning Curve: Some users have found the software to be overly complex, requiring a significant amount of time and effort to learn how to use effectively. They have expressed frustration with the steep learning curve at the beginning, which can be overwhelming for new users.

Occasional Slow Web Interface: The web interface can occasionally experience slowdowns, causing frustration for some users who have to wait for pages to load or perform actions. These delays can disrupt workflow and impact productivity.

Glitches and Unsatisfactory Technical Support: Users have reported encountering frequent glitches within the system, such as errors or malfunctions. These issues not only affect their overall experience but also lead to dissatisfaction with the technical support provided by the company. Users expect prompt resolution and assistance when facing such problems, which they feel is lacking in this case.

Many users commonly recommend Mail Assure for its secure and reliable features, making it a trusted solution for protecting email communication. Additionally, users find the integration process to be simple and straightforward, allowing for easy implementation. Furthermore, Mail Assure has a proven track record as a dependable email protection and archiving tool, which is why it comes highly recommended by users. These recommendations highlight the positive aspects of Mail Assure that make it a popular choice among users.

Attribute Ratings

Reviews

(1-3 of 3)
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Score 4 out of 10
Vetted Review
Verified User
Incentivized
We are using Mail Assure with our managed services practice to support our clients. We have several clients that are looking for email protection and we provide that with Mail Assure. We set it to work with their on-site Exchange, Office 365, or GSuite mail systems for spam filtering and security.
  • Spam filtering
  • Adaptive learning for security
  • Bit of a learning curve.
  • Needs close watch for a bit after implementation.
Works really well for spam filtering in emails for our clients. If you have a lot of employees you want to prevent phishing and spam from getting to them. We recently had a client that had their whole company blacklisted by Microsoft because a good number of their staff fell for phishing emails. We implemented Mail Assure and this has nearly eliminated the emails they had been getting.
Secure Email Gateway (4)
57.5%
5.8
Anti-malware
40%
4.0
Customizability
60%
6.0
Threat Detection
70%
7.0
Management Tools
60%
6.0
  • Protects our customers.
  • Prevents intrusion through email attempts.
We have used a few mail security options, including SpamStopsHere. Mail Assure is easier to manage and adapts as it learns the email traffic and patterns that come into the company. We use most of the SolarWinds suite, including MSPManager, N-central, Passportal, and Endpoint Security. We have been happy with their products and they are always quick to respond to their support tickets.
They are easy to reach and quick to respond to any issues. They include a chat support feature on their products, so you can reach them while you are using the product. Their support team is knowledgeable about their products. They are great at tracking down issues and just answering questions on the product.
April 27, 2020

Mail Assure is great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using SolarWinds Mail Assure for our whole organization to filter email destined for our on-premises exchange server. I am excited that they are working on an add-in for Outlook that works similarly to the add-in they have for Office 365. It is a very flexible filter and it works great.
  • It does a good job of not having false positives.
  • I really enjoy the flexibility of the filters.
  • The cost of this solution is very low.
  • I am waiting for the Outlook plugin as those are more similar to what we were used to.
  • I wish there were links inserted at the bottom of each message to have a single link to train as spam or not spam instead of needing to export the email file and then use those files to train through their website (a single click is much easier than a complex set of actions).
SolarWinds Mail Assure is well suited to medium and large sized organizations that need a configurable and flexible mail filter. It is likely to not be appropriate for marketing firms that want a set it and forget it sort of filter that needs no adjustment.
Secure Email Gateway (4)
100%
10.0
Anti-malware
100%
10.0
Customizability
100%
10.0
Threat Detection
100%
10.0
Management Tools
100%
10.0
  • We have been able to set up Mail Assure so our essential email gets delivered and our employees don't have too much noise.
AppRiver is very much a set and forget type of email filter with almost no configurability and no flexibility. I am sure AppRiver is good for those that don't want to have to configure it, and those that don't want to change the product (they just want to buy a service, and have it run with no customization to fit their organization). SolarWinds Mail Assure gives us the flexibility of filtering that we want.
The support has been rock solid, easy to communicate with, and highly knowledgable.
December 06, 2019

Mail Assure works for me

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We sue it as a spam filter currently and are looking to enable the archive eventually. Currently, my entire office staff uses it to cut down on the number of junk emails they receive.
  • Incoming mail spam filtering.
  • SMTP scanning trips some spam filters.
  • Releasing a quarantined spam email often requires admin intervention.
  • Console access is cumbersome for end users.
It takes a bit of effort to make it go and work properly. After implementation, clients need to be aware it may cause issues in the short term with sending out an email if you set up SMTP scanning, but in the interest of protection, it is worth the aggravation especially if you're worried about your users getting their email compromised.
Secure Email Gateway (4)
87.5%
8.8
Anti-malware
100%
10.0
Customizability
50%
5.0
Threat Detection
100%
10.0
Management Tools
100%
10.0
  • It cut down on the amount of spam we get.
  • It can differentiate a email box from an alias attached so it must be specified to keep from being billed.
Mail Assure was very close in all it's features, but lacked the secure email function. But the price difference between Mail Assure and Barracuda was significant enough to go this direction. Secure email is in development and will hopefully be available soon.
They were able to solve every issue I found and were able to explain what they did to resolve to avoid another call. Great support!
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