N-able MSP Manager

N-able MSP Manager

About TrustRadius Scoring
Score 7.6 out of 100
N-able MSP Manager

Overview

Recent Reviews

Don't buy this.

1 out of 10
January 14, 2020
We are a managed services provider. We use MSP Manager as our primary ticketing system across all our clients. We are using it for about …
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MSP Manager Review

8 out of 10
September 25, 2018
We used MSP Manager across the whole organization to help manage all of our current helpdesk tasks. It kept track of time, billing, and …
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Pricing

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What is N-able MSP Manager?

N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Freshservice?

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Features Scorecard

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Product Details

What is N-able MSP Manager?

N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards.

MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket. Engineers can view their assigned tickets in the dashboard, prioritize work, and use the built-in timer to track time spent on each ticket. The native mobile apps for Android and iOS also allow technicians to create and view tickets, track time and expenses, receive notification of updates or changes, capture issues in notes or photos, access customer, location, device, and system information, and check standard procedures and configurations.

MSP Manager allows users to create invoices in batches and generate sample invoices to preview bills for individual clients. Billing is based on the time logged by engineers, but users can also log scheduled client appointments as billable time rather than having engineers create tickets. All invoices include details of service items, tickets, logged time, and expenses to keep clients informed of exactly what they are paying for.

N-able MSP Manager Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets

N-able MSP Manager Screenshots

N-able MSP Manager Dashboard

N-able MSP Manager Integrations

N-able MSP Manager Competitors

N-able MSP Manager Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ManageEngine Endpoint Central, Freshservice, and Jira Service Management (Jira Service Desk) are common alternatives for N-able MSP Manager.

Reviewers rate Subscription-based notifications and ITSM collaboration and documentation and ITSM reports and dashboards highest, with a score of 7.3.

The most common users of N-able MSP Manager are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Comparisons

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Reviews and Ratings

 (22)

Ratings

Reviews

(1-4 of 4)
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January 14, 2020

Don't buy this.

Score 1 out of 10
Vetted Review
Verified User
Review Source
If you have a small market client, with just a couple of employees, then this may be ok. You have to create each contact (anyone who will submit a ticket) manually. There is no upload option. You can give a list to SolarWinds and they will upload them, but they can't include title, phone numbers, or set them to use the portal. It's as if they tried to make the worst ticketing software possible.
Les Klassen Hamm | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
If you are just looking for a ticketing and helpdesk system, I'd suggest looking elsewhere, as SolarWinds MSP is somewhat cumbersome and slow.
If you are looking to build managed services and a subscriber base, the tie in with their RMM product and the great integration with Quickbooks is really nice.
September 25, 2018

MSP Manager Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is very well suited for MSPs with multiple employees and 10 or more clients. It is not very well suited for a small MSP with 1 employee and only a few clients.