N-able N-central

In regards to the above, they are more concentrated on Cybersecurity and AV management whereas N-able N-central covers these areas but has the added advantage of IT management, whereby the IT environment can be managed directly from N-able N-central

N-able N-central was cheaper than ConnectWise RMM as the poor NOC monitoring inflated costs but was not useful. Kaseya VSA was terrible contracts and poor product all around.

NinjaOne has been a breath of fresh air. Moving away from N-Able to NinjaOne has been the best decision we've made in this department.
Highly recommend.

N-Central has automation manager, which allows you to automate multiple tasks, thereby saving time and effort through Automated patching. AV and Backups are built into the system, and can be deployed by checking a box. It's easy to update and keep secure. File transfer and remote controls are great and make easy work from off-site.

N-Central allowed for the most customization of all the products tested. Our company previously used Kaseya VSA, but after the company was sold by the founders, the level of support we received was reduced drastically. This led us to review other RMM options. When evaluated, ConnectWise Automate has a limit on endpoints that would have made it unusable in our company.

In my eyes, if I could I would have switched to automate, but this is a distant second or third.

Since I came in to manage the product, we have only tested one other product. The main reason for not switching was that it would take a considerable amount of time and resources to convert everything to a new service. Additionally N-able's interface, while it does have much room for improvement, is far superior to that of LabTech's.

I feel it's much more robust then Kaseya which is the only other RMM solution I have tried. I like the remote support and the fact that in N-central I can deploy patches at the click of a button.

Solarwinds seemed less complicated and less expensive and would have the least impact on our staff as far as training and setup time.

It's much pricier than other remote support fools.

Overall, for the Average MSP, none of the RMM solutions is going to be perfect, they will all have their strengths and weaknesses and N-Able is no exception. It is a great solution if you are looking for something that is not super cryptic to use and want something relatively easy to update and manage. The real challenges here will be the need for a better backup product, the need in many cases for a separate solution to deliver network security such as a web proxy and the need to spend time writing some reports that are better than the provided canned reports.

All three systems integrate with Connectwise Manage. All systems have integration to active directory. Automation does configuration deployment better. Ninja is a SaaS, N-central is a Saas, whereas Automate is on-premise. Automate is more scalable. Pricing and seat deployment is complicated on all three platforms. I would recommend that any organizations that are considering deployment test all three for the best fit.

Automate has the best scripting engine. There is no conversation there, the scripting is taken to another level. N-central and VSA both have the ability to run scripts, but Automate runs away with it. Automate also has the best remote access tool. VSA and N-central remote access can be a bit slow. Automate and VSA are NOT intuitive in their organization, whereas N-central is very well organized and easy to learn. Automate has a slight edge in patch management over the other two.

With Bomgar there are codes and/or a website that the user has to login to before we can connect remotely. N-central allows us to click on the machine and log in. We can set it to prompt the user to accept the connection, or on some computers, we can just log right into it.

We chose SolarWinds N-Central because of the integration with ConnectWise Manage, it allows us to automatically create tickets and helps us be more efficient. We really liked the engineers that were able to coach us in migrating from our old system and teach us all the best practices. We did have to invest in an infrastructure to support the platform, but it has paid for itself in the first year.

N-Central has all of the features of previous software I have used all rolled into one package. I can push software and check anything and everything about every machine on our network in one place now instead of multiple interfaces and programs. N-Central saves us time and money at every turn!