Brilliant IT Management Portal
N-able N-central is used as a central Endpoint and individual PC
management tool that allows me a global company wide view of all IT
N-able N-central
N-able N-central
N-able N-central
Overview
What is N-able N-central?
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users:
1. Proactively monitor everything on a customer network—not just servers...
Recent Reviews
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Chris Wilkinson
Director of Technology and Operations
Biz Technology Solutions (Information Technology and Services, 11-50 employees)Video Reviews
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Pricing
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What is N-able N-central?
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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What is Action1?
Action1 is a cloud-native patch management platform, which enables real-time visibility into vulnerabilities and IT assets and is free for the first 100 endpoints. It delivers security risk mitigation via policy-based patching and deployment of third-party software and OS updates, and includes…
Product Demos
SolarWinds N-central: One Powerful IT Management Platform
00:56
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is N-able N-central?
MSPs
and IT professionals use N-able™ N-central® to monitor and manage devices and complex
networks remotely. N-central provides
visibility and efficiency as the user's needs scale. N-central can help users:
1. Proactively monitor everything on a customer network—not just servers
and workstations—and troubleshoot.
2. Stay on top of threats with features like MFA, antivirus, integrated endpoint
detection and response, data backup, disk encryption, email protection, and
password management .
3. Automate routine tasks using rules and filters to customize policies by customer, site, or device type to gain precision and control.
N-able N-central Features
- Supported: Remote Monitoring & Management
- Supported: Endpoint Detection & Response
- Supported: Network Topology Mapping
- Supported: Mobile Device Management
- Supported: Remote Access
- Supported: Automation Manager
N-able N-central Screenshots
N-able N-central Video
SolarWinds N-central: One Powerful IT Management Platform
N-able N-central Competitors
N-able N-central Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Datto SIRIS, ConnectWise Automate, and Kaseya Traverse are common alternatives for N-able N-central.
Reviewers rate Usability highest, with a score of 9.1.
The most common users of N-able N-central are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
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January 19, 2020
A great RMM tool, so long as you don't need support
Score 8 out of 10
Vetted Review
Verified User
We use the SolarWinds N-able N-central product to manage all of the customers we provide IT service to. It is used to monitor our client's networks, manage and maintain their assets, and to provide remote support.
- Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
- Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
- Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
- Support - their customer support is extremely lacking. This goes all the way up to management. Entry-level techs provide scripted or cut and paste answers, which is not a bad thing, but there is almost always a back and forth process that happens before you can get to a real solution. The biggest issue with this is that it seems as if they only want to respond to an issue once every day - it is not uncommon for support issues to take a week or more to be resolved.
- Security features - Ncentral does not have very granular security. Users have a role, and basically anything under that role is game. We don't want all techs to have access to a clients Active Directory, but they would still need the ability to have remote access for example - there is no way to lock down specific features.
- Solarwinds N-able seems to be more focused on sales than customer satisfaction. It feels like pulling teeth to get responses to support issues or concerns, but salesmen will be relentless when it comes to needing to meet their quota.
- The product definitely increases productivity. Technicians can spend a few seconds to take care of remote tasks with a few clicks as opposed to minutes to get a user to start a remote control session, or worse, going on site to work on a piece of equipment.
- The packaging of the features makes selling and pricing the product fairly straight-forward and convenient. This saves our sales team time from trying to work with add-ons when pricing our services - the product makes it easy to just have an "all you can eat" package at a set price.
- When something goes wrong with the product, our business and our customers suffer. If for example, a bug causes all managed computers to reboot, our customers call in, resulting in our technicians being booked solid doing damage control. This also causes loss of trust with our customers - we can't simply blame the product, the customer trusts us to provide them a service and if the product fails, we fail.
Since I came in to manage the product, we have only tested one other product. The main reason for not switching was that it would take a considerable amount of time and resources to convert everything to a new service. Additionally N-able's interface, while it does have much room for improvement, is far superior to that of LabTech's.
Yes
We can't afford downtime when there is an issue, and do not have the resources with the expertise to resolve issues with the software.
Yes, there is one specific technician, named Lennaert, who has always been prompt and helpful. He would talk through issues with you and provide status updates, and most of all seemed to really know what he was talking about. I'm not sure if he was promoted, or left, but I have not worked with him or anyone that provides the same caliber of service in well over a year.
November 19, 2019
N-central Review
We use it to manage our clients. Through N-central I can deploy patches remote into computer run remote fixes and even manage antiviruses. I can see the status of my client's devices at a glance and resolve the problems fairly quickly
- Patch management.
- Remote support.
- 3rd party application deployment is hindered by application size.
- The fact that I don't need to drive out to help a client for the little things is worth its weight in gold!
I feel it's much more robust then Kaseya which is the only other RMM solution I have tried. I like the remote support and the fact that in N-central I can deploy patches at the click of a button.
10
Remote support for our clients
1
network administration
basic knowledge of vmware
- patch management
- remote support
- end point protection
- monitoring printers
- monitoring snmp devices for online time
- expand our client base
- use it for our phone system clients as a way to reach our systems
No
- Product Features
- Product Usability
- Vendor Reputation
- Analyst Reports
The feature set specifically the ability to patch to patch a computer or server on demand without waiting for a maintenance window. This way i can get the patches outt he door quickly without forcing the user to leave their pc on all the time and it's transparent so until they shut down they dont know patches were pusshed
No! We tried other products they are no where near the quality
- Implemented in-house
No
- building the sql server for reporting the reports have specific requirements
No
I couldn't get my reports to run properly the rep kicked it over to the dev team and kept in touch until he got the solution to my issue.
- remote support
- patch on demand
- running scripts
- importing computers in a stand alone environment
- monitoring 3rd party av
Yes
It's best for checking connectivity of a server when a user calls
August 28, 2019
Good, scalable solution for MSP with some challenges
My organization leverages N-central for our centralized managed services hub. We leverage most components of it including automatic remediation, powershell automation, antivirus module and the basic security modules. We have found the software to overall be easy to deploy for the NOC, however, the backup module is a bit archaic and the remote agent for snot support multiple screens simulatanously which most other tempting solutions support but there is enough value in the suite that it is worth using.
- Very easy deployment, all of the modules play with each other making it simple to place AV, screen tempting and management agents all in one spot.
- Automation of powershell module is great and a feature that others in this space do not have
- Linux based appliance is great if you have security conscious.
- Very easy to brand and change the look and feel of the agents and console
- Very good multitenancy separation and ability to push policies to every tenant or selectively.
- Backup module is very archaic, does not support memory based backup or hypervisor based updates, very geared towards individual workstations
- Use within a VDI infrastructure is challenging for deployment of the agents
- Most of the AV policies that come from defender are limited to working on workstation OS and not on servers.
- Reports have a weak look and feel to them and could use some data modernization, this is a place where others in this space have a huge edge over N-Able
- This software has helped enable our NOC agents after coming from a competing solution
Overall, for the Average MSP, none of the RMM solutions is going to be perfect, they will all have their strengths and weaknesses and N-Able is no exception. It is a great solution if you are looking for something that is not super cryptic to use and want something relatively easy to update and manage. The real challenges here will be the need for a better backup product, the need in many cases for a separate solution to deliver network security such as a web proxy and the need to spend time writing some reports that are better than the provided canned reports.
6
The people within my organization that use this product aren’t part of out NOC and the support operations teams
2
In order to do proper support and maintenance of solar winds n-central, we need one in house specialist that is somewhat familiar with Linux as we use the virtual appliance. In addition to this, we have a technical specialist who creates policies and scripted automations who has experience with windows systems and PowerShell.
- Automation
- Remote access
- Application support
- Backups
- Leveraging PowerShell for automating workflows
- Providing delegated access to different groups within our org
- Network diagraming via the new network module
- Providing customers with the ability to see some parts of their support experience
No
- Product Features
- Product Usability
- Vendor Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
Having the ability to work with solar winds support and sales teams as part of on-boarding and later being provided with the ability to work directly with their engineering team to further capabilities was very helpful. The only issue that we had was relating to timelines with delivery of new features, there were a few features that our company needed in order to sign up for the product and we ended up having to start pulling back resources when these features were not delivered on time.
If we had to do it over again, we would have made sure to have written timelines for delivery of features prior to signing up. While the support and sales teams were great, the product simply was not 100% what we needed. I have a feeling that the product will continue to grow with the new product manager that was put in place, however, our timelines were too short to allow us to wait for the change.
- Implemented in-house
No
Change management was a small part of the implementation and was well-handled
The biggest lesson learned was to make sure to test every module. During testing, the initial features were very good, however, as we dove deeper into the system we found inconsistencies with the modules.
- Backups used considerable bandwidth
- File uploads were heavily limited in size
- Agent upgrades had a tendency to not work properly
No
During our on boarding, the sales and support teams were stellar. Solar winds was willing to work with us in order to try to get the product up to speed with the needs of our organization. The only issue we had is that these initial promises fell apart shortly after signing.
- Onboarding
- User management
- Workflow management
- Backups
- Automations with file uploads
- Agent upgrades
No