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N-able N-central

N-able N-central

Overview

What is N-able N-central?

MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay…

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Recent Reviews

TrustRadius Insights

Remote Tasks Feature: Users have found the remote tasks feature to be extremely beneficial, with many reviewers stating that it has saved …
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N-Able? More like Dis-Able

1 out of 10
March 30, 2023
Ideally, we wanted to utilize N-able N-central's tools to provide RMM and remote access for client systems. We sought out an application …
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N-Able is more like M-abye

5 out of 10
March 16, 2023
We use N-able N-central to monitor our Windows servers in multiple data centers spanning Azure and 2 on premise data centers. We monitor …
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SolarWinds N-Central Review

10 out of 10
September 03, 2020
We use N-Central to manage AV, patching, and to provide remote helpdesk support to our clients. We also make heavy use of automation via …
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Pricing

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What is N-able N-central?

MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is N-able N-central?

MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users:

1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot.

2. Stay on top of threats with features like MFA, antivirus, integrated endpoint detection and response, data backup, disk encryption, email protection, and password management .


3. Automate routine tasks using rules and filters to customize policies by customer, site, or device type to gain precision and control.

N-able N-central Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management

Additional Features

  • Supported: Remote Monitoring & Management
  • Supported: Endpoint Detection & Response
  • Supported: Network Topology Mapping
  • Supported: Mobile Device Management
  • Supported: Remote Access
  • Supported: Automation Manager

N-able N-central Screenshots

Screenshot of N-able N-central DashboardScreenshot of Remote desktop access with Take Control

N-able N-central Video

SolarWinds N-central: One Powerful IT Management Platform

N-able N-central Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Datto SIRIS, ConnectWise Automate, and Kaseya Traverse are common alternatives for N-able N-central.

Reviewers rate Patch Management highest, with a score of 6.

The most common users of N-able N-central are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(85)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Remote Tasks Feature: Users have found the remote tasks feature to be extremely beneficial, with many reviewers stating that it has saved them time and provided convenience in managing multiple devices without physical interaction.

Remote Support Functionality: The remote support functionality of the product has received high praise from users, who appreciate its efficiency in troubleshooting and resolving issues without the need for physical presence. Many reviewers have specifically mentioned how easy it is to remotely control user devices and initiate remote sessions.

Management Capabilities: The management capabilities of SolarWinds N-central, especially in terms of patch management and anti-virus management, are considered top-notch by users. Automatic approval and deployment of patches, as well as scheduling automatic antivirus scans, streamline the process and ensure device security without manual intervention.

  1. Poor Customer Support: Users have expressed dissatisfaction with the customer support provided by N-central, stating that the support team often gives scripted or copy-paste responses, leading to a lengthy process of back and forth before finding a real solution. Several users have mentioned that it can take more than a week for their support issues to be resolved.

  2. Lack of Granular Security: Some users have mentioned the lack of granular security in N-central, where users are assigned roles and everything under that role becomes accessible. This may not be ideal for all technicians who require more specific access controls.

  3. Prioritization of Sales over Customer Satisfaction: There are concerns among users regarding Solarwinds N-able's prioritization of sales over customer satisfaction. Many users have experienced difficulties in receiving timely responses to their support issues or concerns, while the sales team appears to be relentless in meeting its quotas.

Users commonly recommend the following for N-Central:

  • Give it a try, especially with the free demos and trial period.
  • Take advantage of on-boarding sessions to fully understand and set up the product.
  • Spend time setting up and learning N-Central to fully experience its benefits.
  • Make sure to thoroughly research and understand the options and features before implementing.
  • Consider getting a trial to experience the capabilities of N-Central.
  • Plan implementation and start with basic features before fully committing.
  • Utilize global settings for easier use across customers.
  • Build graphic charts to monitor and track performance.
  • Dedicate a staff member to champion N-Central for maximum benefit.
  • Review the product and talk to an MSP using N-Central before switching RMMs.

These recommendations highlight the importance of exploring N-Central through free trials, taking time to set it up properly, understanding its features, utilizing resources available, planning implementation, and seeking feedback from other users.

Attribute Ratings

Reviews

(1-21 of 21)
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Score 1 out of 10
Vetted Review
Verified User
Ideally, we wanted to utilize N-able N-central's tools to provide RMM and remote access for client systems. We sought out an application that had privileged access available (PassPortal) that also let us script solutions. The $99 price was enticing, so we gave it a shot.
Score 5 out of 10
Vetted Review
Verified User
We use N-able N-central to monitor our Windows servers in multiple data centers spanning Azure and 2 on premise data centers. We monitor things such as network connectivity, resource usage, and running services. We also use it to deploy Windows updates across the servers every month.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
N-able N-central is used as a central Endpoint and individual PC management tool that allows me a global company wide view of all IT equipment within the company. It alerts me on non compliance of any user\PC on AV policy as well as Hardware policies such as Disk Space, overuse of memory or any other issues where thresholds are set
Score 1 out of 10
Vetted Review
Verified User
We were using N-Able for N-Central, MSP Backup, M365 backup, AV-Defender, SentinelOne and MSP Manager.

We have recently moved away from N-Able for all of our services except M365 Backup.

The reasons are nearly endless however the primary reasons would be:
1. N-Able are seemingly just are an acquisition company who just buys software, tacks it on until it's at a 'working' state, then forgets about it indefinitely.
2. Support have been for the most part incompetent.
3. SentinelOne and MSP Backup are just terrible, the integration for SentinelOne is the worst part, but it is extremely resource hungry, not intuitive and produces many false-positives. MSP backup backs up to the cloud, then syncs locally for the local backup, try doing that with over 1TB of data and see how long it takes. Furthermore, local backups are effectively useless, all that happens is it copies the data from the local backup WHILST uploading and verifying all of the data with the cloud anyway - useless.
4. AV-Defender is just an older version of Bitdefender, missing a lot of the newer features of Bitdefender. Changes take a long time to take effect as well.
5. MSP Manager is a joke, it's extremely slow and takes an unecessary amount of steps to get anywhere in the software.
6. N-Central is scarily unreliable with no simple way to automatically backup the database for a quick recovery. Support will not assist with Azure deployments.
7. In the worst hack of history in 2021, seemingly the only change N-Able as a company made was to change their name to N-Able, which is ridiculous.

We have a 10 page document of font size 10, dot pointed issues that we supplied to our account manager - Not a single issue was resolved.

In all of our collective years and with all of the varying software that we use, N-Able has been the worst company to deal with and we will never recommend them.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using this with our managed services practice. We have roughly 20 customers that we support through N-central. It gives you device monitoring (Workstation, server, network equipment, printers, etc) and allows for remote access to workstations and servers. You can set alerts to email or chat (we use Slack) so you can stay notified of any issues in your environment.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are a small MSP using and central on several thousand endpoints to manage remote access remote support patch management and other functions it is also one of our primary reporting tools for client data. We use it in both our project group and our helpdesk group. We use it regularly need to get a large amount of data from a variety of endpoints quickly.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is used by multiple departments, but primarily by the service desk folks that use it day in and day out. Primary function is to provide quick remote access to the endpoints. The hidden features are the patching and alerting. The automation tool is fairly good, but there are some areas [for] improvement such as using MSI. The lacking support of mac products changes with each revision, but is slowly gaining some improvements. The trust in the platform was weakened with the breach, and the endpoint clients are a bit gun-shy.
September 03, 2020

SolarWinds N-Central Review

Steven Cox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We use N-Central to manage AV, patching, and to provide remote helpdesk support to our clients. We also make heavy use of automation via Automation Manager and powershell.

N-Central has provided us with an avenue to increase revenue and to provide a fantastic support model for our clients. One of our clients is a bank, and they are routinely audited for both Microsoft and 3rd party patching. Since we started with them they've passed their patching audits with flying colors, and with their previous IT provider and WSUS they routinely failed.

We also make heavy use of the reporting and alerting features. We send weekly AV reports and monthly Executive Summaries to our clients. We've also integrated N-Central with Connextwise so tickets are automatically generated should a device have an issue.
November 14, 2019

N-central Review

Robert Guy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it daily in our support department. All of our technicians and sales staff have access to the N-central console for access to company assets and current device information. Servers and workstations are monitored daily. We also use it for easy windows patch management control, third party and script deployments as well as remote control of monitored devices.
Score 7 out of 10
Vetted Review
ResellerIncentivized
My organization leverages N-central for our centralized managed services hub. We leverage most components of it including automatic remediation, powershell automation, antivirus module and the basic security modules. We have found the software to overall be easy to deploy for the NOC, however, the backup module is a bit archaic and the remote agent for snot support multiple screens simulatanously which most other tempting solutions support but there is enough value in the suite that it is worth using.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
N-central is like a Swiss Army Knife, it is an agent-based system (monitoring can be done without the agent) with many talents and capabilities, and it is very good at what it does. It has many core features, such as:
  1. Remote management, control of endpoints.
  2. Monitoring.
  3. Patch management.
  4. Centralized anti-virus management (via Bit Defender).
  5. Backup.
  6. others...
We mostly use it for Remote management and patch management. The service desk team uses the remote management feature to provide desktop support, and the patch management team uses the patch management feature to provide fleet patching of servers and end-user devices.
Aside from addressing the two needs above, it is also a very good platform for pushing software and scripts to endpoints. This is especially useful in non-centralized environments that do not have core infrastructure, and in VPN tunnels, since the agent communicates directly over the internet. It is also very firewall-friendly.
March 01, 2019

N-central deployment

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use N-central for a variety of end user/endpoint purposes. We monitor laptops, desktops, and servers. We deploy security patches with n-central. We monitor suspicious activities with n-central. We also utilize n-central for anti-virus. We group internal devices, customer-facing devices, as well as various portions of the infrastructure within the GUI interface.
Derek Schroeder | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
N-central works as a monitoring and remote access tool for managed services companies. The software allows very customizable alerting including server and workstations and their disk space, processor usage, memory usage, event logs, as well as hardware. The system is very dependable and easy to use and intuitive for the expert setting it up and the technician who utilizes it for support.
Ashley Babiarz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our service desk uses it to manage internal computers and computers for our clients. We use this tool to manage and update machines. We also use N-Central to remotely connect to user's machines to troubleshoot issues or complete updates.
Shaun Joubert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SolarWinds N-Central has been implemented across our entire organization as a single platform for hardware inventory, remote support access, and reporting needs.

It allows multiple departments access to the same IT equipment database meaning the service desk can easily access user machine profiles to access remote support options and back-end support tools while the procurement department and account managers can use the same database for hardware inventory and software licensing reporting.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
N-Central is a key product for managed service providers who want to monitor every network device available. It allows us to be more proactive with our clients and increase our revenue by fixing problems before the clients know there is a problem. The automation within N-Central is top of the line, it allows our technical staff to save time and make us more profitable.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use N-Central solely in our MIS department. We replaced the Kaspersky Remote Administration Console as well as GoToAssist for internal remote management sessions. We have many remote plants and users and use this tool to do remote sessions, check software and hardware inventory and patching levels as well as usage and performance reports.
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