#1 most frequent
United States of America
63.1%82 installations of 130
What is N-able N-sight RMM?
SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.
Categories & Use Cases
Media
Screenshot of N-able RMM Dashboard
Top Performing Features
Remote monitoring
Monitoring of network operational activities through the use of remote devices known as monitors or probes
Category average: 9.2
Policy-based automation
Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations
Category average: 8.5
Patch Management
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
Category average: 8.6
Areas for Improvement
Network device monitoring
Monitor the real-time performance and health of devices on your network
Category average: 8.1
Who Buys & Uses N-able N-sight RMM
#2 most frequent
Canada
8.5%11 installations of 130
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
4.6%6 installations of 130
An easy-to-use and powerful device management suite
Use Cases and Deployment Scope
We use N-able N-sight RMM to manage all of our clients' Windows and Mac devices. We're able to remotely assist clients, push security updates, script installations of software and much more. We manage about 400 devices across 25 clients. We also use the SentinelOne EDR solution that is packaged with N-able N-sight RMM to handle antivirus.
Pros
- The remote access options are solid - you can take control, open a console, or a mix with file system access
- Scheduled PowerShell scripts has been an easy way to deploy software using N-able N-sight RMM
- The dashboard provides a good, daily overview of any devices with problems. The different daily/hourly checks provide good insight and often help us prevent problems.
Cons
- Far too often, the dashboard doesn't sync correctly with devices and they show as alerting when the alerts have cleared.
- The script runner sometimes error out and there isn't a clear reason why.
- We often have overage charges when computers are put into spares and the dashboard doesn't sync correctly that their features have been turned off.
- The chat feature sometimes just doesn't work, not sure why.
Return on Investment
- We're able to assist most tickets within 10 minutes of receipt, often solving them in one touch.
- We can set up hot swap computers for clients that we can remotely enable and create local accounts.
- It saves our clients money as they don't need to spend on similar tools like InTune.
Usability
Alternatives Considered
Microsoft Intune
Other Software Used
Cisco Meraki Dashboard, SentinelOne Singularity, Vasion Print
One of the best RMMs on the market.
Use Cases and Deployment Scope
We can manage a large number of devices with very few personnel resources at our company. We have the peace of mind of having this large number of devices under control and receiving alerts in the event of any anomalies.
Pros
- Time savings.
- Peace of mind.
- Total control.
Cons
- Implement new features and improvements to the dashboard.
- Remove antivirus (to leave EDR).
- Do not apply price increases every year.
Return on Investment
- Time savings in management.
- Staff savings for large volumes of work.
Usability
Alternatives Considered
Acronis Cyber Protect Cloud, NinjaOne and Barracuda RMM
Other Software Used
Exclaimer, Acronis Cyber Protect Cloud, Cove Data Protection
N-Able - MSPs best friend.
Use Cases and Deployment Scope
Our organization uses N-able to centrally manage multiple IT clients and deliver high-quality managed services. We use to distribute software, EDR, security, patch management, and backups. N-Able Me provided us with various ready-to-use scripts that we use daily for automation and to save our techs' time.
Pros
- Alerts via EMAIL and TEXT.
- Health Monitoring.
- Automation Cookbook.
Cons
- EDR implementation done badly.
- Cove Backup integration done badly (separate console).
- Remote support software has many bugs.
Return on Investment
- Our technicians are saving time and money with automation and automatic alerts.
- Proactive approach sets us apart from break-and-fix competitors.
Usability
Alternatives Considered
NinjaOne and Datto RMM
Other Software Used
Bitdefender GravityZone, Bitdefender Network Traffic Security Analytics (discontinued), Acronis True Image, Veeam Backup for AWS, Veeam Data Cloud for Microsoft 365
N-able N-sight RMM has incredible value
Use Cases and Deployment Scope
We use N-able N-sight RMM as our primary RMM, which is deployed to all of our managed endpoints. It provides the primary method through which we remotely manage and control endpoints, provide end user help desk support, administer patch management, deploy software and settings and monitor system health, as well as provide mostly automated maintenance behind the scenes.
Pros
- Remote Access - both Desktop Control and Background Access
- Endpoint Health Monitoring
- Automated Tasks & Maintenance
Cons
- Software Deployment
- Vulnerability Scanning & Management
- There's a time delay sometimes on manually run tasks
Return on Investment
- N-sight has allowed us to grow our endpoints under management without having to reinvent anything as we go.
- It has enabled us to become more security-focused, and offer services that are well integrated and easier to manage in one place.
- It's increased MRR (monthly recurring revenue) just by its nature.
Usability
Alternatives Considered
LogMeIn Central by GoTo, NinjaOne and ConnectWise Automate
Other Software Used
SentinelOne Vigilance, Adlumin, an N-able company, Cove Data Protection
N-Able RMM its good
Use Cases and Deployment Scope
N-able RMM has been a core part of our MSP business since day one. It allows us quick visibility and access to our clients systems. The wall display gives us visibility of alerts for issues both those baked in and custom scripts we have to monitor client specific systems.
Pros
- Remote Access
- Monitoring
- Backup monitoring
- Backup
Cons
- improved performance when switching screens when remoted to a device with multiple screens
- Linux and mac support could be better, but are already better than most
Most Important Features
- Monitoring/asset tracking
- Reporting
- Remote access
- AV
- Backup
Return on Investment
- Gives us excellent visibility of issues quickly
- Allows our team to access systems with out worrying about firewall rules
- allows us to fix client issues often without client interaction
Alternatives Considered
ConnectWise RMM and Datto Autotask PSA
Other Software Used
Microsoft 365, TeamViewer, Microsoft Windows
