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N-able N-sight RMM

Score7.4 out of 10

102 Reviews and Ratings

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What is N-able N-sight RMM?

SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.

Categories & Use Cases

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N-able RMM Dashboard

Key Features

Learn about the best (and worst!) features N-able N-sight RMM has to offer, as determined by TrustRadius' reviewers.
Based on 102 ratings of N-able N-sight RMM's features
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Top Performing Features

  • Remote monitoring

    Monitoring of network operational activities through the use of remote devices known as monitors or probes

    Category average: 9.1

  • Policy-based automation

    Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations

    Category average: 8.5

  • Patch Management

    Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.

    Category average: 8.6

Areas for Improvement

  • Network device monitoring

    Monitor the real-time performance and health of devices on your network

    Category average: 8.1

Reviews

What users are saying about N-able N-sight RMM.
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An easy-to-use and powerful device management suite

Incentivized
Cody Spencer
Tech Support Analyst in Information Technology at Trajectory LLC (1-10 employees employees)

Use Cases and Deployment Scope

We use N-able N-sight RMM to manage all of our clients' Windows and Mac devices. We're able to remotely assist clients, push security updates, script installations of software and much more. We manage about 400 devices across 25 clients. We also use the SentinelOne EDR solution that is packaged with N-able N-sight RMM to handle antivirus.

Pros

  • The remote access options are solid - you can take control, open a console, or a mix with file system access
  • Scheduled PowerShell scripts has been an easy way to deploy software using N-able N-sight RMM
  • The dashboard provides a good, daily overview of any devices with problems. The different daily/hourly checks provide good insight and often help us prevent problems.

Cons

  • Far too often, the dashboard doesn't sync correctly with devices and they show as alerting when the alerts have cleared.
  • The script runner sometimes error out and there isn't a clear reason why.
  • We often have overage charges when computers are put into spares and the dashboard doesn't sync correctly that their features have been turned off.
  • The chat feature sometimes just doesn't work, not sure why.

Return on Investment

  • We're able to assist most tickets within 10 minutes of receipt, often solving them in one touch.
  • We can set up hot swap computers for clients that we can remotely enable and create local accounts.
  • It saves our clients money as they don't need to spend on similar tools like InTune.

Usability

Alternatives Considered

Microsoft Intune

Other Software Used

Cisco Meraki Dashboard, SentinelOne Singularity, Vasion Print

One of the best RMMs on the market.

Incentivized
Rebeca SANTAMARIA
Cloud Sales Specialist in Sales at ADM Cloud & Services (1-10 employees employees)

Use Cases and Deployment Scope

We can manage a large number of devices with very few personnel resources at our company. We have the peace of mind of having this large number of devices under control and receiving alerts in the event of any anomalies.

Pros

  • Time savings.
  • Peace of mind.
  • Total control.

Cons

  • Implement new features and improvements to the dashboard.
  • Remove antivirus (to leave EDR).
  • Do not apply price increases every year.

Return on Investment

  • Time savings in management.
  • Staff savings for large volumes of work.

Usability

Alternatives Considered

Acronis Cyber Protect Cloud, NinjaOne and Barracuda RMM

Other Software Used

Exclaimer, Acronis Cyber Protect Cloud, Cove Data Protection

N-Able - MSPs best friend.

Incentivized
Verified User
Account Manager in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

Our organization uses N-able to centrally manage multiple IT clients and deliver high-quality managed services. We use to distribute software, EDR, security, patch management, and backups. N-Able Me provided us with various ready-to-use scripts that we use daily for automation and to save our techs' time.

Pros

  • Alerts via EMAIL and TEXT.
  • Health Monitoring.
  • Automation Cookbook.

Cons

  • EDR implementation done badly.
  • Cove Backup integration done badly (separate console).
  • Remote support software has many bugs.

Return on Investment

  • Our technicians are saving time and money with automation and automatic alerts.
  • Proactive approach sets us apart from break-and-fix competitors.

Usability

Alternatives Considered

NinjaOne and Datto RMM

Other Software Used

Bitdefender GravityZone, Bitdefender Network Traffic Security Analytics (discontinued), Acronis True Image, Veeam Backup for AWS, Veeam Data Cloud for Microsoft 365

N-able N-sight RMM has incredible value

Incentivized
Verified User
C-Level Executive in Information Technology (1-10 employees employees)

Use Cases and Deployment Scope

We use N-able N-sight RMM as our primary RMM, which is deployed to all of our managed endpoints. It provides the primary method through which we remotely manage and control endpoints, provide end user help desk support, administer patch management, deploy software and settings and monitor system health, as well as provide mostly automated maintenance behind the scenes.

Pros

  • Remote Access - both Desktop Control and Background Access
  • Endpoint Health Monitoring
  • Automated Tasks & Maintenance

Cons

  • Software Deployment
  • Vulnerability Scanning & Management
  • There's a time delay sometimes on manually run tasks

Return on Investment

  • N-sight has allowed us to grow our endpoints under management without having to reinvent anything as we go.
  • It has enabled us to become more security-focused, and offer services that are well integrated and easier to manage in one place.
  • It's increased MRR (monthly recurring revenue) just by its nature.

Usability

Alternatives Considered

LogMeIn Central by GoTo, NinjaOne and ConnectWise Automate

Other Software Used

SentinelOne Vigilance, Adlumin, an N-able company, Cove Data Protection

N-Able RMM its good

Incentivized
Matt Relouw
Senior Technical Specialist in Information Technology at Integral ICT (1-10 employees employees)

Use Cases and Deployment Scope

N-able RMM has been a core part of our MSP business since day one. It allows us quick visibility and access to our clients systems. The wall display gives us visibility of alerts for issues both those baked in and custom scripts we have to monitor client specific systems.

Pros

  • Remote Access
  • Monitoring
  • Backup monitoring
  • Backup

Cons

  • improved performance when switching screens when remoted to a device with multiple screens
  • Linux and mac support could be better, but are already better than most

Most Important Features

  • Monitoring/asset tracking
  • Reporting
  • Remote access
  • AV
  • Backup

Return on Investment

  • Gives us excellent visibility of issues quickly
  • Allows our team to access systems with out worrying about firewall rules
  • allows us to fix client issues often without client interaction

Alternatives Considered

ConnectWise RMM and Datto Autotask PSA

Other Software Used

Microsoft 365, TeamViewer, Microsoft Windows

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