Reviews (1-24 of 24)
- Remote connection is fast and robust.
- Remote background features are excellent.
- Lightweight product does not slow down end user machines.
- There are some minor bugs I would like to see resolved.
- Functionality for macOS is not as good as Windows.
- Sometimes the installer fails for unknown reasons.
- Threat detection.
- Web protection - limiting the types of websites client computers can access which helps protect from malware.
- Appearance of remote computer screen when using the 'Take Control' function. It is getting better but Teamviewer does it much better.
SolarWinds is not suited for individuals.
Patch Management -- Yes.
Take Control and Remote background -- Yes.
Maintenance mode -- Yes.
- Patch management.
- Script deployment.
- Structured application of custom settings and rules for automation.
- UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
- Load times in certain menus, regardless of server specs.
- Integration with 3rd party applications.
- Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
- Easy to Use
- Online Remote Access
- Sales isn't straightforward. It took 3 calls to get RMM, being a customer for another set of companies that already use RMM.
- Two different links to the dashboard, but only one has a working payments link.
- Out of the box agent monitoring
- Custom alert profiles
- Modular automation builder
- Extensive automation capabilities
- SNMP monitoring requires more involvement and can take time to configure
- Nested alert profiles are not yet available
- Some automation can display an error even though the policy ran to completion
- Hardware/inventory information.
- Remote access to client systems.
- Basic system health monitoring.
- Centralized, managed anti-virus.
- Some of SolarWinds best or newest products get released outside the RMM console, so they are not integrated for easy monitoring or single billing. In particular, the choice between managed backup that integrated inside the RMM, and managed backup that exists separately, is unclear and unhelpful and billed separately. It's still smarter to go with the standalone version from the beginning, but that's not made very clear.
- The patching engine could be more robust, and simpler (if those two can co-exist).
- Able to design the system to fit your needs. There are lots of features that help you tweak the system to have it work best for you.
- SNMP Mibs are already available no need to import your own, they also keep them up to date.
- Love the customizable dashboards. You have the info that is most relevant to you at you finger tips.
- You are able to open devices directly from the dashboard through links, so no need to copy and paste. Just click.
- There are so many features and options that it can be overwhelming in the beginning.
- Wish there was a way to add custom fields to reports.
- The GUI is crowded or links aren't clearly described on certain pages. I find myself forgetting how to get to certain views.
- The software can start to lag after a while even if the hardware is specced out correctly. I would definitely recommend over-speccing the device.
- API is just OK, wish they would put more effort into this.
If you need to have a variety of ways you want to be alerted to SolarWinds alerts, this is a great product. You can be alerted by standard email or by SMS and more. If you are wanting export data or to pull data via the API to other systems I have found this to be difficult and not as easy as other systems I have used. If you are dealing with smaller amounts of devices, SolarWinds can handle them but I feel that SolarWinds is quite pricey and requires more hardware resources than most would want to pay for smaller deployments.
- The remote desktop control feature is extremely good and doesn't interfere with the existing installation of mainstream products. This means that we create a remote screen session at the same time as a 3rd party support tech who's using another product.
- Scripting and automation tasks are essential to our business. The ability for this solution to handle these well and also allow complex customization is very handy. There's constantly updated scripts and self-healing services added as well as community-created ones.
- The mobile app is well developed and allows our techs to perform a wide range of troubleshooting processes while on the road. We can remote control a server, reboot, start/stop services and a heap more.
- 2 Factor/Multifactor support is vital. SolarWinds RMM fully supports MFA on both the browser login and mobile apps. With the access it provides to sensitive client data, it's surprising how many competitors don't offer MFA support for their RMM product.
- There's a few issues when new versions are released. We try to keep to the main releases and service packs.
- Alerting via email or ticket creation can be excessive when using the defaults. This can require a lot of customisation for new sites that have older equipment. Alerts regarding irrelevant events are pretty excessive sometimes.
- We find the web interface slow at times. There may be other factors causing this though.
- Remote desktop access can sometimes appear to stay active on the customer's end, even after we've disconnected.
- However, the tech support from SolarWinds is very quick to address this sort of issue.
SWRMM is used by the majority of our company (all the techs), so it manages several thousand endpoints on behalf of our customers. It gives us most of the solutions we need to manage, monitor and maintain these endpoints. In essence, the business problem it solves is our need to be able to quickly support several thousand endpoints with a small team.
- It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
- SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
- Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
- Manageability of Customer logins to the dashboard is poor.
- AV whitelists don't apply to behavioral scans which makes them nearly worthless.
- The "Networks" tab doesn't let you monitor a network that isn't on the same subnet as a network adapter even if a monitored machine can access a different subnet.
- Vulnerability scans/patch management break ALL THE TIME. We have to uninstall/reinstall it on 5-10 systems per week.
- "Network Devices" is extremely limited in value. If each device also supported a list of SNMP check that could be customized, they might actually be useful.
- They need a new UX team. The settings menus are atrocious. I should be able to access ALL settings for any given product from its single settings menu, not have to try figuring out which of the three settings menus for that product actually contain the settings I need.
- Remote Access -- you'll have a choice between Teamviewer or MSP Anywhere. Either choice is very fast to access remote devices. The remote background command line is much better than the competitors'.
- Dashboard -- simple to view for all the managed endpoints.
- Alerts -- it offers to customize alerts so that you can select which important criteria you'd want to receive or not.
- Out of the box configuration -- users will have to spend a lot of effort to configure the RMM to fit their business model, as well as customization of alerting and services.
- Reports -- The executive Summary Report and monthly report are very plain.
- Patch management -- It's hit or miss.
- All other SolarWinds products are built into RMM (e.g. Take Control, Managed Antivirus, Backup) and can all be accessed from a single central dashboard.
- The platform so far has never been down which allowed us to do our day to day job.
- Solarwinds is always trying to improve its platform and the range of products it offers which helps companies like us.
- The vulnerability\patch manager scans fail quite often, but lately, I have noticed an improvement.
- The managed antivirus is quite heavy on the disk while performing a deep scan and this impacts the user.
- Thanks to RMM I never feel like I'm unaware as to what's going on in my network. I can be in the office or half a country away and feel completely aware of what's going on.
- We've had numerous situations over the years where a part of our network is having issues (latency or errors) that the RMM alerts have saved us from a major outage. You can't ask for better proactive alerting.
- The advanced alerting allows us to stay ahead of issues instead of reacting to them. This gives us confidence in our network and our end users better support.
- Cost can be a little taxing, especially on smaller companies.
- Maintaining each module of SolarWinds can be a bit tedious.
- Server requirements can be on the high-end side, which means more licensing and money.
- One dashboard to monitor security, backup, systems monitoring makes it very efficient.
- Allows us to be proactive with IT issues.
- Reduces response times to handle IT issues.
- Better pricing on the cost of online backup.
- The server monitoring at five minute intervals works very well and provides flexibility as to which events trigger SMS and or email notifications to our technicians and which are minor issues that can be addressed during business hours
- The SNMP scripting capability is very powerful, allowing us to perform checks on routers, UPS devices, storage arrays, etc. The ability to create custom power shell script and execute them as tasks at scheduled intervals is also very powerful.
- The wall chart feature is very powerful. However recent upgrades have caused it to be subject to a forced timeout such that we have to login again. Very annoying.
- The tech-support is sometimes lacking. Simple problems that they should be able to address we end up figuring out for ourselves
- The Web protection module does not have granular permissions so we cannot let customers maintain their own whitelists.
- Advanced monitoring including customization of every facet of a service, process, and disk. Easy to use and understand interface.
- Immediate alerting and simple to customize regarding intervals and text.
- Patch management controls Windows Updates very well, including vetting updates before deployment and configuring staging groups.
- Hardware monitoring is second-to-none including VMWare based operating systems.
- Has not seen as many consistent improvements since becoming Solarwinds RMM from N-Able.
- Limited in integration that update third party applications including Adobe, Java, etc.
- Scripting system is useful, but have drastic room for improvement in comparison to other RMM products.
- Risk Intelligence security scanning does a good job of finding PII/PCI (and optionally PHI) inside files on each computer, then reporting the file locations and redacted unprotected data content for remediation. It further applies industry standard monetary figures for the unprotected data, which gives clients a simple imperative to actually correct the problem. This one feature routinely generates additional revenue as clients forget to clean PII/PCI data from their computers.
- Web Protection proxy is one of the security legs (training, firewall, email filtering, AV, backup, proxy) we recommend to all clients. It does a good job of preventing infection from socially engineered email links. It also is good at preventing browsing to client-outlawed site categories on a schedule (eg, during working hours).
- Managed AV with BitDefender works well because it also includes real time/active protection. This scans files freshly downloaded, or freshly received in email.
- Backup & Recovery is rock solid, and provides remediation protection for ransomware and other threats. Backups are sent onsite to a backup drive and also offsite to a secure cloud. All backups are encrypted before they leave the computer. Recovery can be to a VM image for getting back in business quickly, before the dead computer can be replaced.
- The original vulnerability scan feature has issues with certain hardware/software combinations. Fortunately, this is mitigated by the similar vulnerability scan component in Risk Intelligence.
- The original patch management feature sometimes has a problem with certain hardware/software combinations. Fortunately, this is mitigated by the similar vulnerability scan component in Risk Intelligence.
- Gives insight into the health of PCs and servers.
- Gives you on-the-second notifications when a device goes down or there's a connectivity problem.
- Microsoft and third party patches can be deployed, and if there is a problem, they can be removed also.
- They offer a backup solution, but it needs maturing.
- The rules application can be simpler. It has a high learning curve.
- It would be nice if self-healing options or behavior learning was available.
- Great monitoring options for all hardware types
- Incredible remote support tools to solve problems
- Cloud based system means you don't need to invest in hardware
- Easy to customize and create reports for clients
- Patch management needs some improvement as well as the vulnerability scans
- Would like more reporting options
- Would like to see best practice guides published
- Windows updates - reduce the hassle of end users doing the updates.
- 3rd party updates (java,adobe, etc) - work very well and help keep things secure.
- Remote management - excellent remote control of workstations and no UAC issues.
- Would like the option for a remote access only option (similar to the AV only option).
- 3rd party logo integration is not working.
- Monitoring of preset thresholds
- Email alerts
- Auto remediation
- Monthly reporting
- When Solarwinds purchased this product, development was put on hold for an extended period of time
- Sales resources are not very pleasant compared to other vendors
- Very expensive to initially purchase
N-able RMM (formerly Solarwinds RMM) Scorecard Summary
Feature Scorecard Summary
What is N-able RMM (formerly Solarwinds RMM)?
N-able™ RMM (formerly Solarwinds RMM) offers tools to secure, maintain, and improve IT operations
across client networks of all complexities and sizes. Boasting over 25,000
MSPs globally as users, N-able RMM offers platforms with a tailored experience
built for business needs.
Key features include:
- Integrated features within a single pane of glass, bringing everything into one console
- Automation leads to scalability for even the largest or most complex clients
- Integrated AV, patch management, web protection, backup, endpoint detection and response, and risk intelligence data security assessments
- Remote control allows users to identify and fix any issue, with any endpoint, from anywhere, without disrupting the end user
- Integrated service desk to create tickets, customize billing, and run an IT services business
- Out-of-the- box reporting to prove value to clients
- On-premises or hosted implementation for security and ease of use
The tool also offers free download of Android® and iOS® mobile apps to manage issues from anywhere.
N-able RMM (formerly Solarwinds RMM) Screenshots
N-able RMM (formerly Solarwinds RMM) Video
N-able RMM (formerly Solarwinds RMM) Downloadables
N-able RMM (formerly Solarwinds RMM) Competitors
N-able RMM (formerly Solarwinds RMM) Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
N-able RMM (formerly Solarwinds RMM) Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
N-able RMM (formerly Solarwinds RMM) Technical Details
|Mobile Application:||Apple iOS, Android, Windows Phone|
|Supported Languages:||German, English, French, Italian, Spanish|