Namely Reviews

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79 Ratings
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Score 5.4 out of 100

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TrustRadius Top Rated for 2019

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Reviews (1-16 of 16)

Cathleen Steininger | TrustRadius Reviewer
March 05, 2020

Namely. What's in a name? Turns out, not much.

Score 3 out of 10
Vetted Review
Verified User
Review Source

Support Rating

5
Our payroll person is great and some of the support staff. Implementation is not good and doesn't seem to know what they are doing. The Namely agency is non-existent if you are a smaller employer. They have their general agent servicing us.
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Anonymous | TrustRadius Reviewer
March 13, 2020

Functional, but not user friendly

Score 4 out of 10
Vetted Review
Verified User
Review Source

Support Rating

7
After Onboarding has officially finished we were still missing "Time Off" piece. It was weird how functionality that important was overlooked by the onboarding specialist.
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Anonymous | TrustRadius Reviewer
March 08, 2020

Better HR than Payroll Platform

Score 7 out of 10
Vetted Review
Verified User
Review Source

Support Rating

6
It's great to have all things in one area (HRIS, Payroll, PTO, Benefit Management) but they do need to continue improving the software to make it easier for those areas to talk to each other. That way you won't need to enter duplicate information into multiple aspects of Namely but can trust that once it's entered, it flows to where it needs to be.
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Anonymous | TrustRadius Reviewer
February 26, 2020

Namely for start-ups

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Consultants are available for onsite visits during especially stressful times, such as open enrollment.
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Anonymous | TrustRadius Reviewer
December 30, 2019

Run from Namely

Score 1 out of 10
Vetted Review
Verified User
Review Source

Support Rating

2
The failure to disclose during sales that they used a 3rd party bank and a 3rd-party timekeeping system was a shock. EE's must download 2 apps because of this. 1 to see the timesheet, and 1 to see their paystub.
There's also lack of training and guidance on how to do things. Some print-outs are good, but they're poor in most cases. No webinars or online classes to walk staff through the "how-to." The service dept doesn't open until 9am est. There have been odd calculations for OT, (i.e. not your straight 1.5) and they don't know why.
They can be very "hands-off" - i.e. not our responsibility.
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Anonymous | TrustRadius Reviewer
December 13, 2019

Namely is great for small companies!

Score 4 out of 10
Vetted Review
Verified User
Review Source

Support Rating

3
They moved to a queue system in the past 2 years and it's terrible. I loved the dedicated account management relationship. We had a strong relationship, the AM knew us and how our company works so she could solve problems faster. Now the dial-in queue is terrible. We will wait weeks for very urgent needs.
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Anonymous | TrustRadius Reviewer
November 07, 2019

Namely Review

Score 5 out of 10
Vetted Review
Verified User
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Support Rating

6
I think that Namely works well for our organization but I haven't worked with any other products to know if there are better options on the market. It is easy enough for me to use.
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Anonymous | TrustRadius Reviewer
October 09, 2019

Reconsider your current system or others before talking with Namely

Score 3 out of 10
Vetted Review
Verified User
Review Source

Support Rating

1
The support has been the worst part of this product over the 2 companies I have used it at. They will never follow up on anything that isn't a 2-minute answer. When they do follow up it is just to say, "we are looking into this" or they just say "It's all set now." Very frustrating to be told something was taken care of, only to receive a penalty and Interest notice a few months after the deadline because it wasn't "all set."
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Laurelin Wyntre | TrustRadius Reviewer
March 09, 2019

Namely? Nopenopenope

Score 1 out of 10
Vetted Review
Verified User
Review Source

Support Rating

1
Customer service is slow, can be abrupt to the point of rude, and very rarely understand why things are malfunctioning. I have issues that I have been trying to resolve for weeks at this point.
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Thadya Soetaniman | TrustRadius Reviewer
October 25, 2018

GREAT HRIS but not so much for Payroll

Score 2 out of 10
Vetted Review
Verified User
Review Source

Support Rating

3
They have a relay system and even though you had your own account manager, it is unlikely that they are able to resolve your issue without relaying the issue to someone else or another team. Turn around time is usually over 3 days and you will need to constantly follow up.
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Feature Scorecard Summary

Employee demographic data (49)
6.5
Employment history (56)
6.7
Job profiles and administration (2)
10.0
Workflow for transfers, promotions, pay raises, etc. (53)
6.2
Organizational charting (54)
6.1
Organization and location management (51)
6.7
Compliance data (COBRA, OSHA, etc.) (26)
3.5
Pay calculation (44)
5.8
Support for external payroll vendors (19)
4.2
Benefit plan administration (43)
6.9
Direct deposit files (47)
7.3
Salary revision and increment management (40)
6.8
Reimbursement management (21)
5.1
Approval workflow (50)
7.5
Balance details (46)
7.0
Annual carry-forward and encashment (38)
7.1
View and generate pay and benefit information (53)
7.4
Update personal information (56)
7.3
View company policy documentation (50)
7.3
Employee recognition (43)
7.3
View job history (53)
7.5
Tracking of all physical assets (26)
5.5
Report builder (42)
4.7
Pre-built reports (42)
5.0
Ability to combine HR data with external data (26)
2.7
New hire portal (39)
6.0
Manager tracking tools (32)
5.9
Corporate goal setting (36)
4.5
Individual goal setting (37)
4.5
Line-of sight-visibility (26)
2.9
Performance tracking (36)
3.8
Performance plans (40)
5.7
Performance improvement plans (27)
4.6
Review status tracking (41)
4.8
Review reminders (41)
5.4
Multiple review frequency (34)
4.5
Candidate search (7)
5.4

About Namely

Namely is an HR, Payroll, and Benefits platform. It is designed around end-user usability, and can be configured to fit the company culture. Namely allows users to manage all their HR data in one place, with personalized service to help quickly improve HR management. Namely is used by companies in media, technology, and commerce, as well as other industries.

Namely Features

Human Resource Management Features
Has featureEmployee demographic data
Has featureEmployment history
Does not have featureJob profiles and administration
Has featureWorkflow for transfers, promotions, pay raises, etc.
Has featureBenefits information
Has featureOrganizational charting
Has featureOrganization and location management
Has featureCompliance data (COBRA, OSHA, etc.)
Payroll Management Features
Has featurePay calculation
Has featureSupport for external payroll vendors
Has featureOff-cycle checks
Has featurePayroll history for each employee
Has featureBenefit plan administration
Has featureDirect deposit files
Has featurePayroll tracking and auditing
Has featureSalary revision and increment management
Has featureReimbursement management
Has featureStatutory form management
Leave and Attendance Management Features
Has featureApproval workflow
Has featureEmail notifications
Has featureBalance details
Has featureTravel absence management
Has featureAnnual carry-forward and encashment
Employee Self Service Features
Has featureEmployee login
Has featureView and generate pay and benefit information
Has featureUpdate personal information
Has featureRequest time off
Has featureView job history
Has featureView company policy documentation
Has featureView company news and information
Has featureEmployee recognition
Asset Management Features
Has featureTracking of all physical assets
Has featureAsset issue and transfer management
Has featureAsset return
Has featureWarranty and after-sales status maintenance contract tracking
HR Reporting Features
Has featureReport builder
Has featurePre-built reports
Has featureAbility to combine HR data with external data
Integration with other HR capabilities Features
Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
Has featurePerformance plans
Has featurePerformance improvement plans
Has featureReview status tracking
Has featureReview reminders
Has featureMultiple review frequency
Succession Planning Features
Does not have featureCreate succession plans/pools
Does not have featureCandidate ranking
Has featureCandidate search
Does not have featureCandidate development
Onboarding Features
Has featureNew hire portal
Has featureManager tracking tools
Performance and Goals Features
Has featureCorporate goal setting
Has featureIndividual goal setting
Has featureLine-of sight-visibility
Has featurePerformance tracking
Recruiting / ATS Features
Does not have featureJob Requisition Management
Does not have featureCompany Website Posting
Does not have featurePublish to Social Media
Does not have featureJob Search Site Posting
Does not have featureDuplicate Candidate Prevention
Does not have featureApplicant Tracking
Does not have featureNotifications and Alerts

Namely Screenshots

Namely Integrations

Namely Competitors

Namely Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Namely Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:All
Supported Languages: English