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Narvar, headquartered in San Francisco, offers order fulfillment software focused on shipping and tracking, as well as returns, improving customer communication and satisfaction while products ordered are in transit.https://dudodiprj2sv7.cloudfront.net/product-logos/vm/HB/NRDH3B8GTITG.PNGNarvar Honest ReviewWe used Narvar's tracking & returns features. The tracking gave our customers a much better experience from a UX perspective. Prior to Narvar we just linked customers to the FedEx or UPS page; not a great experience.,Their client success team is pretty attentive & helpful. Ease of using the tool. UX Design of the platform tools,Client success proactively providing metrics & “checking in” with clients; not just when there’s an issue.,9,Not sure we could attribute ROI to this tool.Turnkey eCommerce Shipment TrackingThe primary use of Narvar was to make both our online and in-store experience as consistent as possible. In the store, our customers were given white glove service with consistent messaging/branding. When you translate that to online, many times you lost control of how the user might communicate with you. In our situation, our users were given a FedEx tracking number to track their package. While the information was correct, the experience was lacking since the user just linked to FedEx.com. We lost all visibility and messaging with our user. In order to correct this messaging issue with little IT resources, we looked to Narvar and their turn-key package tracking solution. Within one month, our users were given tracking information that was displayed/branded with our brand. Additionally, we had the ability to continue the conversation with future recommends and ratings/reviews.,Narvar offered us a turn-key solution that we had up and running in less than a month. Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased). Narvar's solution is scalable/expandable to include returns (once we are ready).,Narvar could do a better job at keeping in touch with their custom and informing them on ways to improve their experience. Many times, I had to be the one to reach out. Monthly review meetings were often missed with limited reporting. Narvar finally created a reporting dashboard which helped eliminate the need for frequent meetings.,9,Customer experience & perception (while hard to measure) has definitely increased given the feedback that the call center received. Social interaction as well as rating/reviews saw an increase in engagement since the user was on a branded experience and could click through to other content areas,Inhouse,Needle, SIGNIFYD
  3. Narvar Reviews
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Narvar
4 Ratings
Score 9.2 out of 101
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Narvar Reviews

Narvar
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.2 out of 101
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March 07, 2018

"Narvar Honest Review"

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
We used Narvar's tracking & returns features. The tracking gave our customers a much better experience from a UX perspective. Prior to Narvar we just linked customers to the FedEx or UPS page; not a great experience.
  • Their client success team is pretty attentive & helpful.
  • Ease of using the tool.
  • UX Design of the platform tools
  • Client success proactively providing metrics & “checking in” with clients; not just when there’s an issue.
Great for giving customers an easy to use, online method of tracking orders or initiating a return.
Read this authenticated review
Correy Honza profile photo
November 06, 2017

Narvar Review: "Turnkey eCommerce Shipment Tracking"

Correy Honza
Score 9 out of 10
Vetted Review
Verified User
Review Source
The primary use of Narvar was to make both our online and in-store experience as consistent as possible. In the store, our customers were given white glove service with consistent messaging/branding. When you translate that to online, many times you lost control of how the user might communicate with you. In our situation, our users were given a FedEx tracking number to track their package. While the information was correct, the experience was lacking since the user just linked to FedEx.com. We lost all visibility and messaging with our user.

In order to correct this messaging issue with little IT resources, we looked to Narvar and their turn-key package tracking solution. Within one month, our users were given tracking information that was displayed/branded with our brand. Additionally, we had the ability to continue the conversation with future recommends and ratings/reviews.
  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
  • Narvar could do a better job at keeping in touch with their custom and informing them on ways to improve their experience. Many times, I had to be the one to reach out.
  • Monthly review meetings were often missed with limited reporting. Narvar finally created a reporting dashboard which helped eliminate the need for frequent meetings.
If you are an e-commerce retailer that needs out of the box functionality to enhance your shipment tracking, then I highly recommend Narvar. The monthly spend far out weighs the cost of having an internal team build this out --- not to mention the time it takes to spin the solution up.
Read Correy Honza's full review

Narvar Scorecard Summary

Likelihood to Recommend (4)
9.2

About Narvar

Narvar, headquartered in San Francisco, offers order fulfillment software focused on shipping and tracking, as well as returns, improving customer communication and satisfaction while products ordered are in transit.
Categories:  Order Management

Narvar Technical Details

Operating Systems: Unspecified
Mobile Application:No