Name: Narvar
Rating: 8 (9 reviews)
Author: Narvar

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Kubernetes Monitoring

Development

Business Intelligence (BI)

Collaboration

Enterprise Content Management

Integrated Workplace Management (IWMS)

PDF Editors

Privacy Policy Generators

Enterprise

Accounting

Accounts Payable

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Storage

Complex Event Processing

Composable Infrastructure

Data Collaboration

Deception Technology

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

LAN Switches

Network Performance Monitoring

Remote Desktop

Robotic Process Automation (RPA)

SaaS Backup

Service Desk Outsourcing

Software Asset Management

Storage Management

Telecom Expense Management (TEM)

User Virtualization

Vector Databases

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Digital Content Creation

Email Deliverability

Email Marketing

Employee Advocacy

Headless CMS

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Government Contracting

Social Commerce

Sales

Secure Access Service Edge (SASE)

Security

Awards Management

Card Management

Dealer Management

Healthcare Learning Management

Investment Portfolio Management

Medical Scheduling

Retail Analytics

Text Analysis

Vertical-Specific

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### Order Management
Users consistently praise Narvar for its efficient order tracking and delivery management capabilities. The platform's order tracking tools are lauded for their user-friendly interface and proactive notifications, which help reduce customer inquiries and enhance the overall post-purchase experience. While some minor feature requests have been noted, such as the need for additional functionalities like generating multiple labels per return cart, users appreciate Narvar's continuous efforts to improve and innovate its order management services.

### Shipping and Delivery
Users consistently praise Narvar's shipping and delivery features. The platform's ability to provide accurate delivery tracking information has significantly reduced customer support inquiries related to tracking updates. However, some users have encountered challenges when switching shipping carriers, leading to confusion among customers. Despite this, Narvar's comprehensive software for shipping and post-purchase activities is generally well-received, although users emphasize the importance of adequate training to maximize its benefits. Additionally, the tool's returns and order tracking functionalities are highlighted for their ease of implementation and maintenance over time. The continuous addition of new features, such as the dynamic track page, further enhances the overall shipping experience for users.

### Returns and Exchanges
Users consistently highlight Narvar's returns and exchanges capabilities as a key strength of the platform. The ease of monitoring deliveries and returns, along with the user-friendly interface for order tracking, are frequently commended. However, some users express a desire for a more streamlined process that includes exchanges for all products. Despite this minor critique, the majority of reviewers appreciate the efficiency and convenience that Narvar's returns and exchanges functionality brings to their operations.

### Customer Experience Enhancement
Users have expressed overall satisfaction with Narvar's customer experience enhancement capabilities. They appreciate the ease of implementation and maintenance of products like Returns and Order track, which have significantly improved the tracking process for customers. While some users have highlighted areas for improvement such as backend UI enhancements and more robust analytics, the general consensus is that Narvar's solutions effectively enhance the overall customer experience.

### Post-Purchase Engagement
Users across the reviews consistently highlight Narvar's effectiveness in streamlining post-purchase engagement and enhancing the overall customer journey. The platform's ability to provide shipment notices, returns portals, and dynamic tracking features has significantly reduced customer support inquiries and improved customer confidence in order delivery. Additionally, users appreciate the user-friendly interface that empowers quick updates and the opportunity to link to FAQs or upsell new products through the shipping portal. While some users mention minor drawbacks such as the need for improved reporting and occasional support outreach for small changes, the general consensus remains positive regarding Narvar's post-purchase engagement capabilities.

### Customer Service Optimization
Users have expressed satisfaction with Narvar's customer service optimization capabilities, noting its effectiveness in reducing customer support inquiries and improving the overall customer journey. While some users have highlighted the ease of implementation and tracking analytics as positive aspects, others have raised concerns about the lack of customer support responsiveness. Despite these mixed reviews, Narvar's customer service optimization tools appear to have a generally positive impact on user experiences.

Slow Release of New Features: Some users have expressed frustration with the slow release of new features by the product team, indicating a desire for faster innovation and updates to meet their evolving needs.

Difficult Integration with Carriers: Several users have found the integration process with carriers to be challenging, suggesting that improvements are needed to simplify this aspect of the system and make it more user-friendly.

Lack of Customization Flexibility: A number of reviewers have mentioned that the platform lacks flexibility in terms of customizing functions based on rules and logic. This limitation may pose a concern for businesses with specific requirements or unique workflows.

Easy Integration: Several users have found Narvar easy to integrate into their existing systems, allowing for a smooth implementation process. They appreciated the built-in hub provided by Narvar, which simplified the integration process and saved them time.

Improved Customer Experience: Many reviewers mentioned a significant improvement in customer experience after implementing Narvar's Returns platform. They found it easy to use and praised the helpfulness of Narvar's customer success team in guiding them through the process. The user-friendly interface of the Returns platform made it seamless for customers to initiate returns, resulting in a positive post-purchase experience.

Personalized Support: Users have appreciated the personalized support and follow-ups from Narvar's customer success team. They found them attentive and easy to work with, both during implementation and ongoing usage. The dedicated assistance provided by the customer success team ensured that any issues or questions were promptly addressed, enhancing overall satisfaction with Narvar's services.

Narvar excels at providing customers with excellent delivery tracking information, enhancing the order tracking experience. Users have praised the tool for its ability to send timely notifications about the status of their orders, keeping them informed and improving communication between companies and customers. This contributes greatly to a positive customer experience and helps build trust and satisfaction.

Businesses find Narvar's products to be an essential part of their customer communication strategy. The software allows companies to create a customer journey that is tailored to their guests, whether they are shopping online or in-store. With Narvar's turn-key package tracking solution, businesses can display branded tracking information to users, significantly improving the user experience by providing a seamless and cohesive brand presence throughout the delivery process.

Additionally, Narvar's software offers valuable features such as shipping estimates and customer feedback. Customers benefit from the convenience of knowing when their packages will arrive, while customer service teams can use feedback to improve their processes. Furthermore, Narvar's returns solution has been praised for reducing return call volume significantly, offering customers a more user-friendly returns experience.

While many customers have had positive experiences with Narvar's support team, some have faced challenges with support and dedicated representatives, impacting the overall quality of their experience. Nonetheless, Narvar's flexibility and commitment to finding solutions have been appreciated by businesses and those who prefer a similar approach. Overall, Narvar plays a crucial role in enhancing communication between companies and customers, optimizing the customer journey, and improving the user experience.

Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NiCE CXone Mpower

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Narvar

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Likelihood to Recommend

Support Rating

Narvar is a CXM tool for eCommerce &amp; retail businesses. It interfaces with eCommerce platforms and carriers around the world to deliver deep supply chain analysis and flexible post-purchase options around shipping, tracking, and returns, as well as a consistent customer experience across devices. The vendor says that by leveraging Narvar technology, brands can quickly respond to customers without separate integrations with the ever-growing ecosystem of small package carriers, freight carriers, couriers, consolidators, 3PLs, and regional logistics vendors. 

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

Director of eCommerce & Marketing

Narvar 2022-05-05 21:13:38

Senior Manager of Ecommerce

Narvar 2019-10-15 13:56:53

Narvar 2022-03-28 12:17:56

Salient Dashboard Miner

Needle

Signifyd Commerce Protection Platform

Syncfusion® Essential Studio®

Dash Association Management

Director of eCommerce

Narvar 2017-11-03 14:20:49

Narvar 2018-03-07 14:13:00

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Much more expensive

Ways to improve

Ui design

Limited reporting

Robust analytics

Reporting dashboard

Small to medium

Add ons

Price range

Client success team

Ease of using

Ux design

Turn key

Ability to capture

Content calendar

Customer feedback

Calendar view

Customer success

Success team

Home

Customer Experience Management Software

Narvar is an amazing and easy-to-use tool that we implemented to provide more robust shipping, delivered, and delayed status notifications to our customers regarding their recent orders! Not only can you track analytics, but you can also make the pages as dynamic as you want to create a completely different way to educate customers on the pages they frequent most.

More robust analytics
Tips & tricks on how to be most successful

Easy to use widgets
Ability to change and update on our own.
Intuitive for anyone to use

Increased marketing
Increased engagement
Increased revenue

Our Ecom team manages the setup and marketing aspects of Narvar, but the end product is used by Customer Service as well, since it provides shipping estimates for customers and customer feedback for the team. Instead of the generic UPS/Fedex/Shipping Courier tracking number landing page, Narvar provides a branded landing page that allows us to drive purchasers back to the site and a smoother experience.

Easy to read estimated delivery date and text notification opt-in reduces customer frustration.
Ability to capture customer feedback on shipping experience.
Ability to drive customers back to the site for potential repurchase

Narvar

Overview

What is Narvar?