Our Ecom team manages the setup and marketing aspects of Narvar, but the end product is used by Customer Service as well, since it provides shipping estimates for customers and customer feedback for the team. Instead of the generic UPS/Fedex/Shipping Courier tracking number landing page, Narvar provides a branded landing page that allows us to drive purchasers back to the site and a smoother experience.

Pros and Cons

Easy to read estimated delivery date and text notification opt-in reduces customer frustration.
Ability to capture customer feedback on shipping experience.
Ability to drive customers back to the site for potential repurchase

Adding other functionality beyond the basic technology can be costly for a small to medium business. Narvar's grown rapidly since we started using them and their baseline costs for add-ons are out of our price range for post-purchase/returns.

Likelihood to Recommend

If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.

Support Rating

Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.

November 06, 2017

Turnkey eCommerce Shipment Tracking

Correy Honza

Director of eCommerce

Healthgrades (Retail, 501-1000 employees)

Score 9 out of 10

Vetted Review

Verified User

Review Source

Use Cases and Deployment Scope

The primary use of Narvar was to make both our online and in-store experience as consistent as possible. In the store, our customers were given white glove service with consistent messaging/branding. When you translate that to online, many times you lost control of how the user might communicate with you. In our situation, our users were given a FedEx tracking number to track their package. While the information was correct, the experience was lacking since the user just linked to FedEx.com. We lost all visibility and messaging with our user.

In order to correct this messaging issue with little IT resources, we looked to Narvar and their turn-key package tracking solution. Within one month, our users were given tracking information that was displayed/branded with our brand. Additionally, we had the ability to continue the conversation with future recommends and ratings/reviews.

Pros and Cons

Narvar offered us a turn-key solution that we had up and running in less than a month.
Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
Narvar's solution is scalable/expandable to include returns (once we are ready).

Narvar could do a better job at keeping in touch with their custom and informing them on ways to improve their experience. Many times, I had to be the one to reach out.
Monthly review meetings were often missed with limited reporting. Narvar finally created a reporting dashboard which helped eliminate the need for frequent meetings.

Likelihood to Recommend

If you are an e-commerce retailer that needs out of the box functionality to enhance your shipment tracking, then I highly recommend Narvar. The monthly spend far out weighs the cost of having an internal team build this out --- not to mention the time it takes to spin the solution up.

March 07, 2018

Narvar Honest Review

Verified User

Director in Corporate

Apparel & Fashion Company, 501-1000 employees

Score 9 out of 10

Vetted Review

Verified User

Review Source

Use Cases and Deployment Scope

We used Narvar's tracking & returns features. The tracking gave our customers a much better experience from a UX perspective. Prior to Narvar we just linked customers to the FedEx or UPS page; not a great experience.

Pros and Cons

Their client success team is pretty attentive & helpful.
Ease of using the tool.
UX Design of the platform tools

Client success proactively providing metrics & “checking in” with clients; not just when there’s an issue.

Likelihood to Recommend

Great for giving customers an easy to use, online method of tracking orders or initiating a return.

Narvar Scorecard Summary

Likelihood to Recommend (3): 80%
8.0
Support Rating (1): 80%
8.0

What is Narvar?

Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.

Narvar Pricing

More Pricing Information

Narvar Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

What is Narvar?

What are Narvar's top competitors?

ShipStation, Happy Returns, and Deliverr are common alternatives for Narvar.

Who uses Narvar?

The most common users of Narvar are from Mid-size Companies and the Apparel & Fashion industry.