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Narvar excels at providing customers with excellent delivery tracking information, enhancing the order tracking experience. Users have …
Overview
What is Narvar?
Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.
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What is Narvar?
Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.
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Product Details
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- Tech Details
What is Narvar?
Narvar is a post-purchase customer experience platform used by brands to engage with consumers beyond the "buy" button through order tracking, delivery notifications, returns and exchanges. Narvar's comprehensive post-purchase platform boasts users among 1200+ of brands worldwide, including Sephora, Levi's, and L'Oréal to build customer trust, retain revenue, and grow customer lifetime value.
Narvar's end-to-end post-purchase platform focuses on driving customer loyalty and increasing lifetime value through the provisions of a seamless post-purchase experience.
Narvar's end-to-end post-purchase platform focuses on driving customer loyalty and increasing lifetime value through the provisions of a seamless post-purchase experience.
Narvar Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(8)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Narvar excels at providing customers with excellent delivery tracking information, enhancing the order tracking experience. Users have praised the tool for its ability to send timely notifications about the status of their orders, keeping them informed and improving communication between companies and customers. This contributes greatly to a positive customer experience and helps build trust and satisfaction.
Businesses find Narvar's products to be an essential part of their customer communication strategy. The software allows companies to create a customer journey that is tailored to their guests, whether they are shopping online or in-store. With Narvar's turn-key package tracking solution, businesses can display branded tracking information to users, significantly improving the user experience by providing a seamless and cohesive brand presence throughout the delivery process.
Additionally, Narvar's software offers valuable features such as shipping estimates and customer feedback. Customers benefit from the convenience of knowing when their packages will arrive, while customer service teams can use feedback to improve their processes. Furthermore, Narvar's returns solution has been praised for reducing return call volume significantly, offering customers a more user-friendly returns experience.
While many customers have had positive experiences with Narvar's support team, some have faced challenges with support and dedicated representatives, impacting the overall quality of their experience. Nonetheless, Narvar's flexibility and commitment to finding solutions have been appreciated by businesses and those who prefer a similar approach. Overall, Narvar plays a crucial role in enhancing communication between companies and customers, optimizing the customer journey, and improving the user experience.
Easy Integration: Several users have found Narvar easy to integrate into their existing systems, allowing for a smooth implementation process. They appreciated the built-in hub provided by Narvar, which simplified the integration process and saved them time.
Improved Customer Experience: Many reviewers mentioned a significant improvement in customer experience after implementing Narvar's Returns platform. They found it easy to use and praised the helpfulness of Narvar's customer success team in guiding them through the process. The user-friendly interface of the Returns platform made it seamless for customers to initiate returns, resulting in a positive post-purchase experience.
Personalized Support: Users have appreciated the personalized support and follow-ups from Narvar's customer success team. They found them attentive and easy to work with, both during implementation and ongoing usage. The dedicated assistance provided by the customer success team ensured that any issues or questions were promptly addressed, enhancing overall satisfaction with Narvar's services.
Slow Release of New Features: Some users have expressed frustration with the slow release of new features by the product team, indicating a desire for faster innovation and updates to meet their evolving needs.
Difficult Integration with Carriers: Several users have found the integration process with carriers to be challenging, suggesting that improvements are needed to simplify this aspect of the system and make it more user-friendly.
Lack of Customization Flexibility: A number of reviewers have mentioned that the platform lacks flexibility in terms of customizing functions based on rules and logic. This limitation may pose a concern for businesses with specific requirements or unique workflows.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
May 06, 2022
Narvar is the PERFECT tool for any business!
Narvar is an amazing and easy-to-use tool that we implemented to provide more robust shipping, delivered, and delayed status notifications to our customers regarding their recent orders! Not only can you track analytics, but you can also make the pages as dynamic as you want to create a completely different way to educate customers on the pages they frequent most.
- Shipping updates
- Marketing
- Education
- More robust analytics
- Tips & tricks on how to be most successful
- Easy to use widgets
- Ability to change and update on our own.
- Intuitive for anyone to use
- Increased marketing
- Increased engagement
- Increased revenue
March 29, 2022
Solid yet expensive post-purchase solutions
At my previous company, Narvar powered post-purchase order tracking and returns. The returns solution is the best solution they have. It helped reduce return call volume significantly. Narvar has extremely customer-friendly solutions at a steep cost. They have many competitors that are less expensive.
- Returns solution.
- Customer success.
- Innovative solutions.
- Pricing is much more expensive than competitors.
- UI Design is often lacking.
- Order tracking.
- Reducing contact center volume.
- Reduce contact center volume.
- Increase NPS.
Narvar, in my experience, is significantly more expensive.
October 17, 2019
Great For Branded Post-Purchase Experience
Our Ecom team manages the setup and marketing aspects of Narvar, but the end product is used by Customer Service as well, since it provides shipping estimates for customers and customer feedback for the team. Instead of the generic UPS/Fedex/Shipping Courier tracking number landing page, Narvar provides a branded landing page that allows us to drive purchasers back to the site and a smoother experience.
- Easy to read estimated delivery date and text notification opt-in reduces customer frustration.
- Ability to capture customer feedback on shipping experience.
- Ability to drive customers back to the site for potential repurchase
- Adding other functionality beyond the basic technology can be costly for a small to medium business. Narvar's grown rapidly since we started using them and their baseline costs for add-ons are out of our price range for post-purchase/returns.
- Positive ROI: whereas a UPS/Fedex site never drove any revenue.
I haven't seen anything like Narvar exactly. The most similar is the estimated delivery text notification/reference page functionality on Shopify sites.
March 07, 2018
Narvar Honest Review
We used Narvar's tracking & returns features. The tracking gave our customers a much better experience from a UX perspective. Prior to Narvar we just linked customers to the FedEx or UPS page; not a great experience.
- Their client success team is pretty attentive & helpful.
- Ease of using the tool.
- UX Design of the platform tools
- Client success proactively providing metrics & “checking in” with clients; not just when there’s an issue.
- Not sure we could attribute ROI to this tool.
November 06, 2017
Turnkey eCommerce Shipment Tracking
Score 9 out of 10
Vetted Review
Verified User
The primary use of Narvar was to make both our online and in-store experience as consistent as possible. In the store, our customers were given white glove service with consistent messaging/branding. When you translate that to online, many times you lost control of how the user might communicate with you. In our situation, our users were given a FedEx tracking number to track their package. While the information was correct, the experience was lacking since the user just linked to FedEx.com. We lost all visibility and messaging with our user.
In order to correct this messaging issue with little IT resources, we looked to Narvar and their turn-key package tracking solution. Within one month, our users were given tracking information that was displayed/branded with our brand. Additionally, we had the ability to continue the conversation with future recommends and ratings/reviews.
In order to correct this messaging issue with little IT resources, we looked to Narvar and their turn-key package tracking solution. Within one month, our users were given tracking information that was displayed/branded with our brand. Additionally, we had the ability to continue the conversation with future recommends and ratings/reviews.
- Narvar offered us a turn-key solution that we had up and running in less than a month.
- Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
- Narvar's solution is scalable/expandable to include returns (once we are ready).
- Narvar could do a better job at keeping in touch with their custom and informing them on ways to improve their experience. Many times, I had to be the one to reach out.
- Monthly review meetings were often missed with limited reporting. Narvar finally created a reporting dashboard which helped eliminate the need for frequent meetings.
- Customer experience & perception (while hard to measure) has definitely increased given the feedback that the call center received.
- Social interaction as well as rating/reviews saw an increase in engagement since the user was on a branded experience and could click through to other content areas
- Inhouse
At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.