Narvar is an amazing and easy-to-use tool that we implemented to provide more robust shipping, delivered, and delayed status notifications …
At my previous company, Narvar powered post-purchase order tracking and returns. The returns solution is the best solution they have. It …
Our Ecom team manages the setup and marketing aspects of Narvar, but the end product is used by Customer Service as well, since it …
We used Narvar's tracking & returns features. The tracking gave our customers a much better experience from a UX perspective. Prior to …
The primary use of Narvar was to make both our online and in-store experience as consistent as possible. In the store, our customers were …
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Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.
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I cannot think of a scenario where this wouldn't be beneficial. This has not only helped us communicate with our customers and educate them in areas where we may not get to but it also helps create a more unified brand experience. This tool is perfect for any brand, no matter the size!
If you are having issues with returns, Narvar offers a great solution. The other solutions are nice-to-haves, but not must-haves. Their pricing is on the higher end.
If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
Great for giving customers an easy to use, online method of tracking orders or initiating a return.
If you are an e-commerce retailer that needs out of the box functionality to enhance your shipment tracking, then I highly recommend Narvar. The monthly spend far out weighs the cost of having an internal team build this out --- not to mention the time it takes to spin the solution up.