Narvar

Narvar

About TrustRadius Scoring
Score 8.0 out of 100
Narvar

Overview

Recent Reviews

Narvar Honest Review

9 out of 10
March 07, 2018
We used Narvar's tracking & returns features. The tracking gave our customers a much better experience from a UX perspective. Prior to …
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Pricing

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What is Narvar?

Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Narvar?

Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.

Narvar Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Reviews and Ratings

 (7)

Ratings

Reviews

(1-5 of 5)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easy to read estimated delivery date and text notification opt-in reduces customer frustration.
  • Ability to capture customer feedback on shipping experience.
  • Ability to drive customers back to the site for potential repurchase
  • Adding other functionality beyond the basic technology can be costly for a small to medium business. Narvar's grown rapidly since we started using them and their baseline costs for add-ons are out of our price range for post-purchase/returns.
March 07, 2018

Narvar Honest Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Their client success team is pretty attentive & helpful.
  • Ease of using the tool.
  • UX Design of the platform tools
  • Client success proactively providing metrics & “checking in” with clients; not just when there’s an issue.
Correy Honza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
  • Narvar could do a better job at keeping in touch with their custom and informing them on ways to improve their experience. Many times, I had to be the one to reach out.
  • Monthly review meetings were often missed with limited reporting. Narvar finally created a reporting dashboard which helped eliminate the need for frequent meetings.