Skip to main content
TrustRadius

Overview

What is Narvar?

Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.

Read more
Recent Reviews

TrustRadius Insights

Narvar excels at providing customers with excellent delivery tracking information, enhancing the order tracking experience. Users have …
Continue reading

Narvar Honest Review

9 out of 10
March 07, 2018
Incentivized
We used Narvar's tracking & returns features. The tracking gave our customers a much better experience from a UX perspective. Prior to …
Continue reading
Read all reviews
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Narvar?

Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

42 people also want pricing

Alternatives Pricing

What is NICE CXone?

NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…

What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Return to navigation

Product Details

What is Narvar?

Narvar is a post-purchase customer experience platform used by brands to engage with consumers beyond the "buy" button through order tracking, delivery notifications, returns and exchanges. Narvar's comprehensive post-purchase platform boasts users among 1200+ of brands worldwide, including Sephora, Levi's, and L'Oréal to build customer trust, retain revenue, and grow customer lifetime value.

Narvar's end-to-end post-purchase platform focuses on driving customer loyalty and increasing lifetime value through the provisions of a seamless post-purchase experience.

Narvar Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(8)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Narvar excels at providing customers with excellent delivery tracking information, enhancing the order tracking experience. Users have praised the tool for its ability to send timely notifications about the status of their orders, keeping them informed and improving communication between companies and customers. This contributes greatly to a positive customer experience and helps build trust and satisfaction.

Businesses find Narvar's products to be an essential part of their customer communication strategy. The software allows companies to create a customer journey that is tailored to their guests, whether they are shopping online or in-store. With Narvar's turn-key package tracking solution, businesses can display branded tracking information to users, significantly improving the user experience by providing a seamless and cohesive brand presence throughout the delivery process.

Additionally, Narvar's software offers valuable features such as shipping estimates and customer feedback. Customers benefit from the convenience of knowing when their packages will arrive, while customer service teams can use feedback to improve their processes. Furthermore, Narvar's returns solution has been praised for reducing return call volume significantly, offering customers a more user-friendly returns experience.

While many customers have had positive experiences with Narvar's support team, some have faced challenges with support and dedicated representatives, impacting the overall quality of their experience. Nonetheless, Narvar's flexibility and commitment to finding solutions have been appreciated by businesses and those who prefer a similar approach. Overall, Narvar plays a crucial role in enhancing communication between companies and customers, optimizing the customer journey, and improving the user experience.

Easy Integration: Several users have found Narvar easy to integrate into their existing systems, allowing for a smooth implementation process. They appreciated the built-in hub provided by Narvar, which simplified the integration process and saved them time.

Improved Customer Experience: Many reviewers mentioned a significant improvement in customer experience after implementing Narvar's Returns platform. They found it easy to use and praised the helpfulness of Narvar's customer success team in guiding them through the process. The user-friendly interface of the Returns platform made it seamless for customers to initiate returns, resulting in a positive post-purchase experience.

Personalized Support: Users have appreciated the personalized support and follow-ups from Narvar's customer success team. They found them attentive and easy to work with, both during implementation and ongoing usage. The dedicated assistance provided by the customer success team ensured that any issues or questions were promptly addressed, enhancing overall satisfaction with Narvar's services.

Slow Release of New Features: Some users have expressed frustration with the slow release of new features by the product team, indicating a desire for faster innovation and updates to meet their evolving needs.

Difficult Integration with Carriers: Several users have found the integration process with carriers to be challenging, suggesting that improvements are needed to simplify this aspect of the system and make it more user-friendly.

Lack of Customization Flexibility: A number of reviewers have mentioned that the platform lacks flexibility in terms of customizing functions based on rules and logic. This limitation may pose a concern for businesses with specific requirements or unique workflows.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our Ecom team manages the setup and marketing aspects of Narvar, but the end product is used by Customer Service as well, since it provides shipping estimates for customers and customer feedback for the team. Instead of the generic UPS/Fedex/Shipping Courier tracking number landing page, Narvar provides a branded landing page that allows us to drive purchasers back to the site and a smoother experience.
  • Easy to read estimated delivery date and text notification opt-in reduces customer frustration.
  • Ability to capture customer feedback on shipping experience.
  • Ability to drive customers back to the site for potential repurchase
  • Adding other functionality beyond the basic technology can be costly for a small to medium business. Narvar's grown rapidly since we started using them and their baseline costs for add-ons are out of our price range for post-purchase/returns.
If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
  • Positive ROI: whereas a UPS/Fedex site never drove any revenue.
I haven't seen anything like Narvar exactly. The most similar is the estimated delivery text notification/reference page functionality on Shopify sites.
Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
Return to navigation