#1 most frequent
United States of America
86.0%49 installations of 57
What is Navan?
Navan (formerly TripActions) headquartered in Palo Alto offers their corporate travel management application of the same name, supporting messaging, travel rewards management, travel booking, and company policy compliance.
Categories & Use Cases
Videos
Top Performing Features
Customizable Approval Workflows
Customizable approval workflows allow itinerary approvals for anything that falls outside of the preset travel policies.
Category average: 6.4
Easy Travel Booking
Users are able to seamlessly look up and book travel without having to use other tools or websites.
Category average: 7.2
Readily Available Support
Support teams readily available to help resolve any booking-related issues, or general questions about the product.
Category average: 5.6
Areas for Improvement
User-friendly Interface
The user interface is easy to use and reliable.
Category average: 7.2
Integrated Expensing Tool
Either has a bespoke expensing tool, or integrates with other industry leaders to expense travel-related purchases.
Category average: 1
Travel Alerts
Alerts when travel changes along an itinerary with SMS, a messaging application, and/or other phone channels
Category average: 7.1
Who Buys & Uses Navan
#2 most frequent
Canada
1.8%1 installation of 57
#3 most frequent
Germany
1.8%1 installation of 57
Avoid Navan
Use Cases and Deployment Scope
Travel and expense management, virtual and plastic cards for our global team members
Pros
- Issuance of card
Cons
- Customer service
- Cancellation services
- Communication
- Transparency
Alternatives Considered
Brex
Other Software Used
Brex, Mercury
Action-packed TripActions Review
Pros
- Competitive hotel rates
- Competitive airline rates
- Consideration of personal travel
Cons
- Merging personal and business travel under a single "trip"
- Service fee for personal travel seems ill advised when the platform benefits from business travel
- There was at least one occasion when quoted rate could not be booked as it was no longer available.
Return on Investment
- Positive: Company budget limits are clearly delineated
- Negative: Service fees for personal travel
Other Software Used
Epicor ERP
TripActions is awesome
Pros
- Simple interface
- Great, interactive customer service
- Links to rewards programs
Cons
- Sometimes navigating the trips page can be clunky
Return on Investment
- Allows quick, hassle-free bookings
- Low convenience charge (if any)
- Travel credits for canceled flights are easily tracked
Alternatives Considered
Concur Travel and Expense
Doesn't respond, cards and all users are deactivated but we continuously have a balance.
Use Cases and Deployment Scope
At first, Navan (TripActions) was amazing. Managing company expenses internally became easier and faster. However, we felt like it had too much for us. We tried to leave Navan, turned off all our employees physical cards and deleted every user account except for our accountants and C-suites. After we requested to close out our account, we never heard back despite reaching out 4 times. Then we started seeing charges to our employees' cards that we had deactivated. Does it make sense that deactivated cards are being used to make thousands of dollars worth of transactions? When we addressed this issue, Navan said our account manager will be in touch (who was supposed to be in touch when we requested to close our account). It's been 6 months since we first requested the close and we still haven't heard from anyone; our cards that are "deactivated" are still seeing transactions even after we removed the cards from every vendor. Please use another provider such as Brex for your company.
Cons
- Lack of communication
- Backend error of cards and users
TripActions: the best way to book travel!
Pros
- Straightforward, user-friendly interface
- Compiles all airline options for best selection
Cons
- Make invoice/expense options more streamlined.
- Improve the ability to book the same trip as colleagues.
Return on Investment
- There's been great ROI! Empowering employees to handle their own travel is great.
- The only negative is that when concerns arise while traveling, it's more challenging to get in contact with someone directly. A dedicated travel agent helps with that.
Other Software Used
Adobe Photoshop, Google Drive, Camtasia