Doesn't respond, cards and all users are deactivated but we continuously have a balance.
At first, Navan (TripActions) was amazing. Managing company expenses internally became easier and faster. However, we felt like it had too …
Overview
What is Navan?
Navan (formerly TripActions) headquartered in Palo Alto offers their corporate travel management application of the same name, supporting messaging, travel rewards management, travel booking, and company policy compliance.
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Product Details
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What is Navan?
Navan Video
NAVAN—THE ART OF TRAVEL
Navan Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Navan (formerly TripActions) headquartered in Palo Alto offers their corporate travel management application of the same name, supporting messaging, travel rewards management, travel booking, and company policy compliance.
Reviewers rate Support Rating highest, with a score of 9.4.
The most common users of Navan are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
TripActions has become an invaluable tool for businesses and individuals alike, providing a user-friendly platform for all their travel needs. Users have utilized the software to research and purchase flights, hotel rooms, and car rentals for both business and personal travel. The platform has addressed the need for a dedicated travel coordinator and eliminated the hassle of accessing multiple travel and hotel sites.
Businesses across various departments, including sales, management, and government sales, have benefited from TripActions. By empowering employees to manage their own business travel, the software has not only saved companies significant costs in their Travel & Expense budget but also fostered a sense of responsibility in finding cheaper options. Additionally, users have praised the interactive support, alerts, and historic log features that make booking airfare, hotels, and car rentals efficient and stress-free. Furthermore, administrators have found value in the ability to book trips for senior leadership while still allowing employees to have control over their own travel arrangements.
The software has provided seamless experiences when it comes to changing flights or receiving support from the customer service team. With an organized view of all travel plans, users can easily track expenses and share bookings with coworkers, simplifying coordination efforts. TripActions has also integrated with personal rewards programs and expense systems, ensuring that all travel-related information is centralized in one place. This has not only streamlined the booking process but also facilitated expense reporting and reduced errors in departure cities.
Furthermore, TripActions has extended its benefits beyond just business travel. Employees have been able to use the platform to book personal trips as well. With competitive pricing on hotels and flights, users appreciate the convenience of having a go-to tool that offers discounts without requiring them to disclose personal information.
Overall, TripActions has proved to be a game-changer for organizations by simplifying trip planning and collaboration while promoting cost-saving decisions. For individuals, it has offered a convenient solution for booking and organizing itineraries for both work and personal travel purposes. From the seamless user interface to the excellent customer support, TripActions has become the preferred choice for many when it comes to travel bookings.
User-Friendly Interface: Many users have praised Navan for its exceptionally user-friendly and intuitive interface, making it effortless to book trips and manage itineraries. The simple and intuitive design of the software contributes to a smooth user experience.
Customization Options: Users appreciate Navan's use of filters that allow them to tailor trips to their personal preferences. These filters include departure time, airline, and location, providing a flexible and personalized travel experience.
Efficient Customer Support: Navan's customer support has received positive feedback from users who describe it as prompt and helpful in resolving flight issues. The responsive and effective assistance provided by the support team ensures a high level of customer satisfaction.
Merging Personal and Business Travel: Some users have expressed dissatisfaction with the merging of personal and business travel under a single trip in Navan. They feel that this approach is not ideal, especially when there is a service fee for personal travel. These users believe that the platform's primary focus on business travel makes this feature less beneficial.
Quoted Rate Availability: Users have encountered difficulties when booking trips in Navan due to instances where the quoted rate for a trip was no longer available. This inconsistency in pricing has led to frustration among some users who expected to book at the originally quoted price.
Limited Partnerships with Major Airlines: Some users have noted that Navan has limited partnerships with major airlines, which they find lacking. These users believe that the platform should expand its partnerships more efficiently to offer a wider range of flight options and improve their overall experience.
Users commonly recommend the following for TripActions:
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Booking Travel and Rewards: Users recommend using TripActions for travel booking and rewards, including booking trips from an EU-account for cheaper prices. They also like the Amazon gift cards as incentives and appreciate the benefits of the platform.
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Easy to Use and Support: Many users find TripActions easy to use and navigate, both on desktop and through the mobile app. They appreciate the intuitive user interface and commend TripActions' customer service, describing it as a strong contender in terms of usability and support.
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Cost Savings and Employee Motivation: Users suggest using TripActions to save money for the company and employees' time. They highly recommend taking advantage of the Amazon Rewards perks and fast customer service. However, they do advise double-checking trips for any inconveniences that may make the Amazon reimbursement not worth it.
Overall, users recommend TripActions for its visibility, analytics, ease of use, benefits, customer service, and cost savings potential.
Attribute Ratings
Reviews
(1-25 of 36)Companies can't remove reviews or game the system. Here's why
December 11, 2023
Doesn't respond, cards and all users are deactivated but we continuously have a balance.
December 08, 2023
Avoid Navan
- Issuance of card
- Customer service
- Cancellation services
- Communication
- Transparency
August 29, 2022
Not happy with customer service and fees
Score 1 out of 10
Vetted Review
Verified User
- One UI for everything
- Great app
- Can easily book flights and rooms
- Can submit expenses smoothly
- It is not connected with all airlines and hotels so if you have something specific in mind, it may not be an option to select.
- If you have status on multiple airlines then it doesnt work very well
May 03, 2021
Action-packed TripActions Review
- Competitive hotel rates
- Competitive airline rates
- Consideration of personal travel
- Merging personal and business travel under a single "trip"
- Service fee for personal travel seems ill advised when the platform benefits from business travel
- There was at least one occasion when quoted rate could not be booked as it was no longer available.
April 28, 2021
TripActions is awesome
- Simple interface
- Great, interactive customer service
- Links to rewards programs
- Sometimes navigating the trips page can be clunky
February 20, 2020
Excellent travel management tool
- 24x7 trip support
- Allows quick changes to the itinerary
- Android app is slightly buggy and takes time to load
- No capability to save an itinerary for quick access at a later time
January 24, 2020
TripActions is great!
- Fast and easy to send expenses to Expensify.
- Allows me to see when and where my coworkers have booked.
- They have really improved their customer service response.
- They have already improved their integrations.
January 24, 2020
My favorite app to use for business and personal travel!
- The customer service team is second to none! They are constantly helping me change flights or communicating with a hotel for me. They go above and beyond.
- Another point just to brag on their CST department - I had a personal flight booked 2 years ago for my husband and I. I filled out some information wrong. Fast forward to us checking in and there were issues. The airline was going to charge us for an additional ticket for over $800! The CST member for TA called the airline company, did some sweet talking and figured it out for me. I was so happy I almost cried!
- I can't think of anything wrong with this app!
January 24, 2020
TripActions: the best way to book travel!
- Straightforward, user-friendly interface
- Compiles all airline options for best selection
- Make invoice/expense options more streamlined.
- Improve the ability to book the same trip as colleagues.
January 24, 2020
A must-have for business travel
- Flight updates - App changes in real-time.
- Great rates on flights and hotel rooms.
- I have not come across any feature gaps during my 2 years of use.
January 24, 2020
TripActions is GREAT
- Great customer service! Always available to help.
- Easy to use system.
- Adding rail to mobile would be an improvement.
January 24, 2020
Obsessed with TripActions-hope my new company brings it on!
- customer service
- travel organization
- I genuinely have no complaints of my time working with TripActions.
January 24, 2020
Great Software!
- Individual Booking
- Team Activity Booking
- $20 fee seems steep
January 24, 2020
TripActions - Amazing support, easy interface, great inventory!
- Customer support: Incredibly quick response time, human interaction, smart people.
- Massive inventory: Minimizes our own employees telling us some other site is cheaper.
- Global Pricing: Since TripActions has the role of an inventory aggregator, they have to tackle inventory one distributor at a time. If CTrip or MakeMyTrip has better inventory, it won't flow through to TripActions until a deal with them is made.
- Controls: TripActions is very open in the way it enforces policy - meaning it isn't for every company. If a customer wants more heavy-handed controls, they'll have to go with a competitor.
January 24, 2020
Great product
- Responsive - Customer Support is A+
- Easy to use - Super UX/UI - love it
- More airline partners
January 24, 2020
TripAction, trip app for your company trips
- Great price, nice discount
- Direct expense export to Expensify
- Sometimes hard to find the exact location, or take some time to search, say Chicago, there are dozen of towns, sometimes I don't have the exact town name, or it is not available in the app.
- Hope to have more refundable rate available
January 24, 2020
Tripactions is the perfect booking platform for those who travel a lot for business! Easy and reliable!
- Provides a wide range of travel options within a wide budget.
- It is reliable - if a trip gets canceled, they are quick to contact their customer and help sort out additional booking details to get you to your final destination.
- Not ALL flights are listed.
- Sometimes they over-communicate.
January 10, 2020
TripActions for traveling employees. Expenses made easy.
- The amount of integrations between different travel companies is great.
- The simplistic UI.
- Clarification around the Amazon bonus points.
- A better explanation of Marriott rewards.
October 30, 2019
TripActions Review
- Searches multiple airlines and hotels at once.
- Connects rewards points/airline miles to your individual account.
- Easy to use interface.
- Colleagues and I have noticed that if we're based in different locations, hotel prices (for the same hotel, in the same city) are listed at different price-points.
- When booking a business trip for more than one person (myself and my spouse, for example, for a company-paid trip where the company includes our +1's), the itineraries are booked separately without notice.
- Links your various reward cards for travel.
- Easy navigation of flights, rental cars and hotel rooms.
- Claiming rewards are easy.
- There should be no reason why a person with a specific rewards card to a hotel can ever not receive points towards rewards if booking through a 3rd party.
- Should offer rewards for booked flights and car rentals, not just hotel stays.
- Should offer rewards for personal trips too, not just business.
- It sorts the searches by reward points.
- It stores your reward cards so the consumer doesn't have to re-enter each time.
- It is comparable to other prices online and it lets you know if your company has special deals.
- Consistent pricing across the org. I tried to book a trip right after a co-worker did at a hotel. She received rewards and I didn't.
- Cancelled travels. TripActions will support you either cancelling or rescheduling your whole trip.
- Airlines. TripActions shows all available options which can be filtered as one needs.
- All my club memberships in one place. The list of options will show the miles/points availability.
- Traveling overseas? The system will advise you about any special requirement for the country you are going to.
- Support 24/7!!!
- Sometimes, not all flights available are shown.
- TripActions could publish any available offer from airlines or hotels, especially for personal/leisure use.
- A quarterly report of use would be nice to have.
- Their support is incredible. They are constantly helping me change flights and rental cars as my trips are changing.
- Their site is extremely easy to use and it's very easy to see the best options for your trip.
- I love how I can expense my trip right from the app and that it integrates with Concur.
- I honestly don't know.
- If I was to build a travel planning app, I would build it this exact way.
May 01, 2019
Definitely recommend!
- Multiple people can work on the trip together.
- TripActions has a very user-friendly design and interface.
- I'd love to have a chat feature within the tool where we can tag other users.