TrustRadius Insights
User-Friendly Interface: Users find Navvia to have a user-friendly and intuitive interface, making it easy to use and navigate. Some users …
Overview
What is Navvia?
Navvia is a business process management solution designed for companies in the IT Service Management space. Navvia is built around social collaboration, document management, and audit capabilities.
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What is Navvia?
Navvia is a business process management solution designed for companies in the IT Service Management space. Navvia is built around social collaboration, document management, and audit capabilities.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Appian?
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Product Demos
3 minute demo - Navvia for Consultants
YouTube
Navvia Vid 01 Consultant Demo
YouTube
3 minute demo - Navvia Enerprise Edition
YouTube
3 minute demo - Navvia for the Service Management Office
YouTube
Navvia Process Designer - 30 minute demo
YouTube
Product Details
- About
- Tech Details
What is Navvia?
Navvia Video
The Benefits and Features of Navvia
Navvia Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
User-Friendly Interface: Users find Navvia to have a user-friendly and intuitive interface, making it easy to use and navigate. Some users appreciate the simplicity of the workflow mapping and the ability to easily drop workflows and RACIs onto internal wikis. The intuitive nature of Navvia's interface allows users to quickly understand how to use the software and efficiently accomplish their tasks.
Convenient Web-Based Access: The web-based UI of Navvia allows users to access the platform from any device, making it convenient and efficient. Being able to access Navvia remotely ensures that users can work on their process design and documentation even when they are not at their primary workstation. This flexibility enhances productivity by enabling users to work on their processes at any time or location.
Time-Saving Automation: Navvia saves users a significant amount of time and effort by automatically creating process documentation while mapping processes. Users appreciate this feature as it eliminates manual data entry tasks, allowing them to focus on other important aspects of their work. With automation in place, users can streamline their process documentation efforts and complete them more efficiently.
Confusing and Difficult User Interface: Several users have found the user interface of Navvia to be confusing and difficult to navigate, resulting in a steep learning curve when first using the tool. However, once they became familiar with it, they found it easier to use.
Integration Issues with Visio: Integration issues between Navvia and Visio were mentioned as a main concern by some users. However, it has since been resolved.
Challenges with Documentation and Integration: Users expressed frustration with various challenges including outdated templates, limited licenses, difficulties with publishing and distributing documentation, and the need for full integration with ServiceNow and Navvia. Some users also highlighted the lack of a maturity score.
Users of Navvia often recommend the following:
Engage with the Navvia support team for onboarding assistance and to fully understand the functionality of the tool. This support is crucial in improving efficiency and effectiveness of documentation, as well as creating comprehensive process templates.
Leverage Navvia for ITIL processes. Users consider it an amazing tool that provides all the knowledge and tools to build standardized processes. It supports ITIL processes and helps in recording and documenting processes within organizations.
Utilize Navvia as a comprehensive and integrated documentation solution for process modeling, service management documentation, IT governance, and creating and documenting processes. Users find it useful in saving time by avoiding duplication of work and believe it is an A to Z tool for process documentation.
Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
May 27, 2021
Navvia Now!
I use Navvia as part of my IT Service Management toolkit. It is extensively used for producing process documents based on ITIL guidelines and utilizing Visio Process Flow diagrams. I have also used it for education purposes(ITIL).
I have also used one of the ServiceNow accelerators for one process.
In addition I have set up around fifteen additional SITA staff as users and taken them through a short session on how to use it.
I have also used one of the ServiceNow accelerators for one process.
In addition I have set up around fifteen additional SITA staff as users and taken them through a short session on how to use it.
- Now takes Visio process flow diagrams and converts them into Navvia for process document production.
- Allows you to build your own profiles (essentially a custom template) for documentation.
- Has good reference / trainingmaterial for ITIL, CoBit etc..
- I don't particularly like the Navvia RACI being a RA(S)CI. Not a big issue however.
52.5%
5.3
80%
8.0
56.66666666666667%
5.7
N/A
N/A
- Ensures that Process Production is more efficient.
- Allows faster collaboration via Navvia and Company email.
None