Overview

What is NCR Counterpoint?

NCR CounterPoint is a retail management solution, from NCR Corporation. The software features point of sale, an inventory management system, customer management, and reporting and analytics.

NCR CounterPoint covers the bases like a Pro

Rating: 9 out of 10

June 14, 2021

IncentivizedVetted ReviewVerified User

We use this product at our Gift Shop, they have 20 employees on average. Counterpoint was used at this business many years before I became the Administrator at the company, an...

Jason Lane

Administrator - Information Technology

Network Administrator

Precious Moments Inc

7 years of experience

NCR Counterpoint -- a complete solution for high volume retailers

Rating: 10 out of 10

January 8, 2019

IncentivizedVetted ReviewVerified User

NCR Counterpoint is being used at our current retail location with plans to roll it out at our upcoming second retail location. This system is the Point of Sale system for our...

Vin Campbell

Director - Information Technology

IT Director

Sahadi Fine Foods

2 years of experience

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NCR Counterpoint

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What is NCR Counterpoint?

NCR CounterPoint is a retail management solution, from NCR Corporation. The software features point of sale, an inventory management system, customer management, and reporting and analytics.

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No setup fee

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Product Details

About
Tech Details

What is NCR Counterpoint?

NCR Counterpoint Technical Details

Operating Systems	Unspecified
Mobile Application	No

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Reviews and Ratings

(9)

January 31st 2024

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Business Problems Solved
Pros
Cons
Recommendations

Users have found that the software is capable of efficiently managing high-volume retail environments across multiple locations and states. This has been particularly helpful for businesses with complex inventory and purchasing processes, as customers have been able to easily navigate and streamline these tasks using the software. Reviewers have also mentioned that the software seamlessly integrates with eCommerce and accounting systems, allowing for a smooth flow of information between different platforms. In addition, users appreciate the excellent hardware warranty provided by NCR, which has given them peace of mind when using the product.

Furthermore, the software has proven to be valuable in providing customers with information about their purchases even if they don't have specific details. Although some users have found the software difficult to navigate, especially in older versions, overall it has significantly improved the speed and efficiency of transactions, resulting in a better customer experience. Users have been able to easily create orders for customers and send them to cashiers for checkout, providing convenience for both parties involved. Moreover, the software helps capture and manage customer information and allows users to track inventory levels, generate reports, process orders, and create invoices. It also offers features for easy correction of mistakes during the transfer process and provides efficient checkout processes and sales tracking.

Additionally, the software effectively addresses point-of-sale issues in stores and is capable of handling a large load of users and customers simultaneously. With its user-friendly interface, touchscreen support, and customization options, users find the software easy to use and customize according to their needs. It serves as a reliable system for retail operations offering offline availability for uninterrupted operations. The software plays a crucial role in money and inventory management, employee time management and scheduling, as well as identifying and correcting inventory shortages. Users rely on its customizable reporting and inventory management features to analyze sales data and make informed decisions for their businesses. Overall, this stable and reliable point-of-sale system has become an essential tool for various retail operations.

Highly Customizable: Many users have expressed their satisfaction with the software's high level of customization. They have stated that it allows them to tailor the system to their specific needs by adding custom fields and labels, creating custom calculations and reports, and configuring settings on various levels. This flexibility has been highly appreciated by a significant number of reviewers.

Rapid Point of Sale Functionality: The software's point of sale functionality has received positive feedback from multiple users who have praised its speed and efficiency. They have highlighted the rapid check-out process as well as the quick inventory lookup feature, which significantly contributes to smooth operations and customer satisfaction.

Comprehensive Reporting Options: A notable advantage mentioned by users is the extensive range of built-in reports available in the software. Customers appreciate having access to hundreds of pre-designed reports that cover various aspects of their business operations. These comprehensive reporting options provide valuable insights into sales performance, inventory management, and other key metrics, aiding informed decision-making processes.

Cons: Outdated and Inefficient Software: Users find the software antiquated and inefficient, requiring numerous clicks to perform tasks. Some users have mentioned that it takes extensive training and effort to navigate the software effectively. Others suggest that it is more suitable for power users rather than entry-level users. Limited Customization Options: Users express frustration with the difficulty in accessing records from previous years and the lack of ease in viewing inventory across multiple locations. They also mention a desire for easier customization of columns and report settings without incurring additional costs. Slow Performance and System Issues: Users dislike the slow performance of certain reports and the overall slowness of the system, particularly after large orders. They point out occasional freezes within the system, as well as delays in generating reports. Some users also criticize occasional crashes on busy days in retail stores, affecting customer service.

Based on user reviews, NCR Counterpoint has received several recommendations from users. The three most common recommendations are:

NCR Counterpoint is highly configurable and recommended for businesses limited by their current POS system. Users have found this software to be flexible and customizable, allowing them to adapt it to their specific needs.
Users recommend NCR Counterpoint for its ease of use and user-friendly nature. They find the software simple and quick to navigate, making it accessible even for users with limited technical skills.
Many users consider NCR Counterpoint to be a great business solution that is easy to use. They appreciate its functionality for various business needs, including inventory and labor management.

It is important to note that while NCR Counterpoint has received positive feedback, some users have mentioned glitches when using the software on iOS devices. Additionally, there are recommendations for potential users to be prepared for up-front costs and time required for setup.

Overall, NCR Counterpoint seems to provide a highly configurable and user-friendly solution for businesses in need of a comprehensive point of sale system.

Reviews

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NCR CounterPoint covers the bases like a Pro

Rating: 9 out of 10

Incentivized

June 14, 2021

Jason Lane

Network Administrator

Precious Moments Inc (Retail, 51-200 employees)

Vetted Review

Verified User

7 years of experience

Use Cases and Deployment Scope

We use this product at our Gift Shop, they have 20 employees on average. Counterpoint was used at this business many years before I became the Administrator at the company, and they have relied on it heavily for years with no major problems. We use a support company that helps implement upgrades and maintain it. The inventory management is robust, the user management is very granular with multiple ways to group users and create different permission based roles. This product in general is constantly maintained with scheduled updates and upgrades, most of which made no major impact on the daily use if the POS system front end. Recently we plan to implement their new product CPShop for web-sales that fully integrate with our existing CP environment.

Pros and Cons

Manage inventory.
Manage users and groups.
Has reliable upgrades and updates.
Customizable touchscreen interface.
Basic usage and features are easy to start using.

Likelihood to Recommend

It is a definite solution for a basic store point of sale, we prefer Ingenico card swipes and Epson receipt printers and have had great, reliable success.
We have setup the same system at events with VPN connectivity to its server and it works very well with the only bottle-neck being connectivity, this did cause a 3-8 second delay with receipt printing, but was manageable.
Mobile tablet in store works well with credit card sales, and can print wirelessly, cashless here is best.
Inventory managem[e]nt is vast, with terrific reporting.

Most Important Features

A reliable, secure point of sale.
User and inventory management.
Historical reporting.
PCI compliance.

Return on Investment

It works with very little maintenance.
On prem or cloud based server.
Users can learn quickly how to use the POS.
Managers can learn quickly how to handle inventory and employees.

Alternatives Considered

Square POS

I have not managed many POS solutions, I have setup Square for a shop, worked with a company that used a product not listed here called OrderDog, and I can tell you it was very easy to do but has no where near the capability that NCR CounterPoint has. Counterpoint will require assistance and support, but it is robust with vast management and configuration.

Other Software Used

Cisco Meraki MX, Cisco Meraki Wireless Access Point, Ubiquiti Networks UniFi

NCR Counterpoint -- a complete solution for high volume retailers

Rating: 10 out of 10

Incentivized

January 08, 2019

Vin Campbell

IT Director

Sahadi Fine Foods (Retail, 11-50 employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

NCR Counterpoint is being used at our current retail location with plans to roll it out at our upcoming second retail location. This system is the Point of Sale system for our retail operations. As with any POS system, the primary business problems it addresses would be being a completely stable portal through which all revenue flows. NCR Counterpoint (CP) has proven itself to be a very stable system based on SQL server (backend database) that works very well in a busy retail atmosphere. Anyone who owns, supports or works for bury retail understands that stability is the key to a POS system. It's got to work or your dead in the water!

Pros and Cons

Offline mode -- your POS server can go down - you can still ring sales. Your internet can go down, and you can still ring sales and accept chip-based credit cards. Wow.
Mobile and wireless. Mobile -- you can take your POS on the road and ring sales out in the field, at trade shows or at a flea market booth. Wireless inventory, and order picking - you can walk around the store and ring sales, perform inventory, pick orders, intake items, edit pricing, print labels, etc. Again - Wow.
Magento integration -- with the help of a 3rd party connector, we're integrating our CP system tightly with our Magento based website. This keeps us working out of one system with multiple channels.
E-Plum scale software integration -- we can update prices and information within our scales with this integration, right out of CP

Likelihood to Recommend

NCR CP is well suited for high volume retailers of any kind. It's also suited for retail chains with multiple brick and mortar stores. With the latest SQL server technology, database synchronization works very well, and this allows a multi-store operation to have all their data available from a hub or from all stores if they choose. That's a great feature for big retailers. The tight Magento platform integration - though expensive to develop - is a huge sell point for anyone looking for a proper online presence that ties in neatly with your backend POS system. One area where NCR CP is not good is for the smaller retailers. I would say anything less than 6 registers and this software/hardware solution would be too expensive to justify and/or recover the investment.

Return on Investment

We upgraded from an older POS system - one that really had no place in a busy retail atmosphere - so right there, every dollar spent on a proper system was what you can say - well spent.
The feature set of the software solution is very robust, and you get it all - no modular buys here. Whether you use it all is another story, and training can get quite expensive! But out of the box - with install and rollout help form you partner - you get a full on system that gives quite a lot of bang for the buck.
The only negative ROI I can see is with the NCR hardware. We went all in through an official partner, and we also went all in on the hardware side of the solution. That said - the NCR name brand hardware is expensive, and therefor will take the longest to recoup. However - being on the full hardware replacement plan means that we'll always have the newest - and guaranteed working - hardware. We'll have to see over time is this proves to be negative or not. So far, after about 2 years solid use - no issues to report on the stations or virtually any of the peripherals.

Alternatives Considered

Lightspeed Retail, ShopKeep and Revel Systems

We interviewed quite a few systems while researching a POS replacement for our current retail store. We had things like a second store, a fully integrated website, accounting system integrations, inventory management, restaurant-style ordering integrations, etc. in mind as we made our way through that process. We also made our way around the area to see what other retailers - similar to us - were using as a POS system. After much deliberation, many demos and conference sales calls, we settled on NCR CP because this system did everything we wanted and so much more. But perhaps the biggest reason why we went with NCR was the local support availability. There's more than one player in that field available in the greater NYC area, and we are very happy with the current support team but we also know that should we want or need to, we can switch support to another team, and have no issues going forward. That was a big part of this decision for sure.