Great software if you're going to implement org-wide!
Nectar Desk is currently being used by one of our major clients for their intake department. Since launching Nectar Desk nearly 10 months …
Nectar Desk
Nectar Desk
Nectar Desk
Overview
What is Nectar Desk?
Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to...
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Pricing
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What is Nectar Desk?
Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.nectardesk.com/compare-price…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Nectar Desk?
Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.
Nectar Desk Features
- Supported: Call recordings
- Supported: IVRs
- Supported: Call control
- Supported: Automatic call distribution
- Supported: Extensions
- Supported: Ring groups
- Supported: Auto-dialing
- Supported: Agent performance analytics
- Supported: CRM integrations
Nectar Desk Screenshots
Nectar Desk Videos
How to integrate Active Campaign with Nectar Desk.
How to integrate Pipedrive with Nectar Desk.
Nectar Desk Integrations
- Zendesk Support Suite
- Zapier
- Active Campaign CRM
- Teamwork Desk
Nectar Desk Competitors
- Talkdesk
- Aircall
Nectar Desk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Nectar Desk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 80% |
| Mid-Size Companies (51-500 employees) | 15% |
| Enterprises (more than 500 employees) | 5% |
Comparisons
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Reviews and Ratings
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Reviews
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January 15, 2021
Great software if you're going to implement org-wide!
Nectar Desk is currently being used by one of our major clients for their intake department. Since launching Nectar Desk nearly 10 months ago, we finally have access to analytics that we have never had before, including which agents are performing most efficiently, what percentage of calls we actually answer internally vs what gets passed to our overflow center, and what the performance of those phone calls turn out to be. Nectar Desk has been a game-changer when it comes to analyzing our intake's team (in)efficiencies. The only consistent problem we have had with Nectar Desk is that because it is used by only one department, it becomes extremely difficult to track/transfer across the entire organization as seamlessly and flawlessly as we would like.
- Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
- Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
- IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
- Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
- When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
- Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
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- As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.