TrustRadius Insights
Users have found NectarDesk to be highly helpful for a variety of tasks. They appreciate its functionality for taking and making calls, …
Overview
What is Nectar Desk?
Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to…
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What is Nectar Desk?
Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar…
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For the latest information on pricing, visithttp://www.nectardesk.com/compare-price…
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Nectar Desk?
Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.
Nectar Desk Features
- Supported: Call recordings
- Supported: IVRs
- Supported: Call control
- Supported: Automatic call distribution
- Supported: Extensions
- Supported: Ring groups
- Supported: Auto-dialing
- Supported: Agent performance analytics
- Supported: CRM integrations
Nectar Desk Screenshots
Nectar Desk Videos
How to integrate Active Campaign with Nectar Desk.
How to integrate Pipedrive with Nectar Desk.
Nectar Desk Integrations
- Zendesk Suite
- Zapier
- Active Campaign CRM
- Teamwork Desk
Nectar Desk Competitors
- Talkdesk
- Aircall
Nectar Desk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Nectar Desk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 80% |
| Mid-Size Companies (51-500 employees) | 15% |
| Enterprises (more than 500 employees) | 5% |
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Reviews and Ratings
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found NectarDesk to be highly helpful for a variety of tasks. They appreciate its functionality for taking and making calls, emailing leads, and tracking purposes. The software has effectively replaced office landlines, providing better phone system features at a lower cost. This has not only reduced the time spent on phone calls but also allowed staff to be more productive in their daily tasks. NectarDesk's user-friendly interface has made it convenient for users to handle outbound campaigns, with good customer service support available whenever they need assistance. Additionally, the software's integration with ActiveCampaign allows for seamless management of leads generated in that platform. Users have also found value in NectarDesk's ability to add users to multiple office locations within the same call center, streamlining communication across different teams.
One major highlight of NectarDesk is its reliable chat support. Users appreciate the availability of chat support from the company's representatives, who are described as proactive and caring towards clients. The support team is known for their responsiveness and prompt issue resolution, making users feel supported throughout their experience with the software.
While NectarDesk offers many benefits, there are areas where users believe improvements can be made. One such area is the reporting aspect of the software, which some users feel could be enhanced to provide more robust analytics for analyzing team performance and call outcomes. Additionally, a few users have reported negative experiences with connectivity issues, technical problems, and billing disputes.
Despite these shortcomings, overall feedback about NectarDesk is positive. The software has been effective in training and motivating staff while streamlining call center processes. Users describe the company as great and capable of servicing all business needs while still being accessible for assistance. With continuous enhancements and new features being introduced by the Nectar team, users appreciate that their feedback is taken into consideration for better user experience and functionality. Ultimately, NectarDesk serves as a valuable tool for businesses seeking efficient communication solutions and improved productivity.
User-Friendly and Easy to Use: Many users have found the software to be very user-friendly and easy to use, making it a breeze to deploy in their companies. The intuitive interface allows them to quickly find every function they need, while also ensuring that their agents, even those calling different countries and regions, can easily navigate the system.
Great Opportunities for Integrations: Several reviewers have praised the software for its great opportunities for integrations. Users appreciate being able to connect their CRM or any other system they need with Nectar Desk, allowing for seamless data sharing and workflow automation.
Outstanding Support and Communication Channels: The outstanding support provided by Nectar Desk is highly regarded by many users. They mention that the support team offers fast feedback and is available for help 24/6. Additionally, customers appreciate the various communication channels provided by Nectar Desk, which ensure effective assistance whenever needed.
Cons: Limited search functionality: Some users have expressed frustration with the lack of an easy way to search for email templates to edit. They feel that it would be more convenient if there was a more efficient method for finding and modifying templates within the software.
No mobile and desktop app: Several reviewers have mentioned that the absence of a mobile and desktop app is a downside. This limitation restricts their ability to access the software on different devices, limiting flexibility and convenience.
Occasional lagging and freezing issues: A few customers have reported experiencing occasional lagging and freezing problems with their accounts. Although these issues were promptly resolved within 30 minutes, they caused inconvenience during that time. Users hope for smoother performance without such interruptions in the future.
Reviews
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January 15, 2021
Great software if you're going to implement org-wide!
Nectar Desk is currently being used by one of our major clients for their intake department. Since launching Nectar Desk nearly 10 months ago, we finally have access to analytics that we have never had before, including which agents are performing most efficiently, what percentage of calls we actually answer internally vs what gets passed to our overflow center, and what the performance of those phone calls turn out to be. Nectar Desk has been a game-changer when it comes to analyzing our intake's team (in)efficiencies. The only consistent problem we have had with Nectar Desk is that because it is used by only one department, it becomes extremely difficult to track/transfer across the entire organization as seamlessly and flawlessly as we would like.
- Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
- Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
- IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
- Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
- When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
- Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
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- As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.