Nectar Desk is currently being used by one of our major clients for their intake department. Since launching Nectar Desk nearly 10 months …
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Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.
- Supported: Call recordings
- Supported: IVRs
- Supported: Call control
- Supported: Automatic call distribution
- Supported: Extensions
- Supported: Ring groups
- Supported: Auto-dialing
- Supported: Agent performance analytics
- Supported: CRM integrations
How to integrate Active Campaign with Nectar Desk.
How to integrate Pipedrive with Nectar Desk.
- Zendesk Support Suite
- Active Campaign CRM
- Teamwork Desk
|Small Businesses (1-50 employees)||80%|
|Mid-Size Companies (51-500 employees)||15%|
|Enterprises (more than 500 employees)||5%|
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Nectar Desk is currently being used by one of our major clients for their intake department. Since launching Nectar Desk nearly 10 months ago, we finally have access to analytics that we have never had before, including which agents are performing most efficiently, what percentage of calls we actually answer internally vs what gets passed to our overflow center, and what the performance of those phone calls turn out to be. Nectar Desk has been a game-changer when it comes to analyzing our intake's team (in)efficiencies. The only consistent problem we have had with Nectar Desk is that because it is used by only one department, it becomes extremely difficult to track/transfer across the entire organization as seamlessly and flawlessly as we would like.