TrustRadius Insights
Needle has proven to be a valuable tool for businesses seeking to improve the customer experience. Through personal chats and chat-based …
Overview
What is Needle?
Needle by ThirdChannel is a retail technology solution that aims to provide a unified approach to retail execution. According to the vendor, this platform combines the expertise of brand representatives with advanced cloud-based technology to potentially deliver a competitive advantage for retail brands....
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What is Needle?
Needle is an eCommerce platform built around targeted discoveries, tailored responses, and customer loyalties.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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Product Demos
Singer Fashion Maker - 3321 /SIMPLE Demo Video
YouTube
Singer Fashion Maker Demo (Tamil language)
YouTube
Flosstube Nicola's Demo of Needle Needs Necessaire Stand for the Millennium frame
YouTube
Needle-Felted Flowers - Crafts Beautiful June 2008 Demo
YouTube
Crazy navel needle 5 Moon demo
YouTube
Product Details
- About
- Tech Details
What is Needle?
Needle by ThirdChannel is a retail technology solution that aims to provide a unified approach to retail execution. According to the vendor, this platform combines the expertise of brand representatives with advanced cloud-based technology to potentially deliver a competitive advantage for retail brands. Needle is designed to cater to businesses of various sizes in professions and industries such as retail brands, consumer goods companies, fashion and apparel, sporting goods, and health and nutrition.
Key Features
Unified Approach: ThirdChannel's Needle aims to offer a unified approach to retail execution by integrating in-store and online retail activities. The vendor suggests that this integration allows brand representatives to potentially optimize sales strategies across both channels.
Retail Execution Technology: Needle's retail execution technology is said to provide real-time visibility into online and in-store activity. The platform aggregates data points and presents them in simple dashboards, potentially enabling brands and brand reps to access quick overviews and deep-dive analytics.
Brand Experts: Needle is driven by brand experts who act as brand representatives. These brand reps are experienced in visual merchandising, online chat, and sales, and they are dedicated to providing a positive buying experience.
Omnichannel Processes: According to the vendor, Needle prioritizes both in-store and online shopping experiences, aiming to deliver a unified retail experience. Brand reps enhance the in-store shopping experience through visual merchandising, store associate training, and reliable inventory management. They also assist online shoppers by providing personalized support, recommendations, and information about the brand's products.
Empowering Retail Brands: Needle aims to empower retail brands by providing actionable data, high-level visual merchandisers, and an online customer experience that potentially drives sales. The platform enables brands to amplify their products, connect with buyers, and potentially improve ROI.
Technology: Needle's proprietary technology serves as an end-to-end solution for businesses aiming to improve their retail execution. According to the vendor, the technology provides real-time insights into inventory, sales data, and visual merchandising history. It allows brands to manage multiple locations, optimize in-store and online sales strategies, and potentially allocate resources effectively.
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Needle has proven to be a valuable tool for businesses seeking to improve the customer experience. Through personal chats and chat-based sales support, customers can make informed purchasing decisions, reducing the likelihood of returns and increasing conversions. Needle's platforms allow experts to connect with customers on a personal level and help them find the right equipment for their specific needs.
Beyond providing excellent customer service, Needle is also helping businesses increase revenue by capturing otherwise lost sales. By engaging with leads who don't like to talk on the phone, Needle allows users to create a better user customer experience. Additionally, Needle brings the in-store experience online by allowing customers to shop with other shoppers as well as sales reps, making transactions feel more social and less transactional. Overall, Needle is helping users scale their customer service efforts while improving conversion rates and driving incremental revenue growth year over year.
Flexible Schedule: Users appreciate the flexibility of Needle's schedule, with many reviewers stating that they can work at their own pace and choose their hours. The stress-free work environment allows them to balance their personal and professional life according to their preferences.
Knowledgeable Advocates: Many users find it helpful that Needle's advocates are knowledgeable about products and services they are promoting. They provide valuable insights, respond quickly to queries, and display expertise in the respective fields.
Great Customer Support: The customer support at Needle is highly appreciated by users who value talking to a live person instead of a bot. The personalized advice provided by the representatives is considered expert, professional, dedicated, and supportive.
Difficult to connect with many people: Some users have found it challenging to connect with multiple people at once, leading to frustration.
Lack of availability for chat advocates: According to some reviewers, there are limited hours available for chat advocates which could be seen as a downside.
Needle support can be unhelpful: It has been reported by several customers that getting help from Needle support is difficult and unreliable.
Users have made several recommendations based on their experiences with Needle. The most common recommendations include trying out the test chats offered by Needle to see its effectiveness, considering Needle for implementing a user-friendly, dynamic, and engaging chat platform, and providing as much background information on products and technical info as possible when using Needle. Additionally, users suggest exploring Needle as a potential side hustle opportunity and believe that although finding a cost center for Needle may be challenging, it is well worth the risk due to its unique capabilities. Overall, users see Needle as a valuable tool for improving customer service, providing information, and exploring new opportunities.