Name: NeoIVR
Author: Croem

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Classroom Management

Online Learning

Education

Barcode

Business Intelligence (BI)

Collaboration

Contract Management

Data Extraction

Risk Management

VoIP

Workspace Planning

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

HR Management

Leadership Development

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Browser

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Data Collaboration

Data Masking

Desktop Outsourcing

Fraud Detection

Hyper-Converged Infrastructure

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Log Management

MLOps

Managed IT Service

Network Monitoring

Network Performance Monitoring

Packet Analyzer

Password Management System

Release Management

Remote Support

Secret Managers

Software Distribution

Threat Intelligence

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Audience Intelligence

Content Management

Creative Collaboration

Domain Registration Services

Email Marketing

Gamification

Heatmap and Session Recording

Marketing Automation

Social Media Management

Social Media Monitoring

Survey & Forms Building

Swag Management

Video Marketing

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Architecture

Debt Collection

Public Sector Software

Real Estate

Vertical-Specific

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NeoIVR is an interactive voice response (IVR) system designed to facilitate customer service and call center operations. This solution caters to businesses of various sizes and is utilized by industries such as customer service centers, call centers, healthcare providers, financial institutions, and e-commerce companies.

## Key Features

**Token dinámico - OTP**: According to the vendor, this feature generates secure passwords and provides second-factor authentication to enhance transaction security. It is specifically designed for financial institutions and small to medium-sized businesses, ensuring real-time processing of confidential financial information.

**Banca Móvil**: The vendor states that this feature allows users to access their financial information and manage payments, collections, and inquiries through a mobile solution. It is designed for users seeking control and flexibility, enabling transfers, new product requests, and regular or scheduled payments from any smartphone or mobile device.

**Gateway**: The vendor claims that this platform facilitates the processing of electronic or traditional payments and collections through multiple channels. It is suitable for businesses of all sizes and offers a range of payment options, including credit and debit cards. Additionally, it provides tools for sales analysis, monitoring, and consolidation.

**Link de Pago**: According to the vendor, this feature enables businesses to expand their reach to the global market by accepting payments and collections from anywhere through a single link. It is suitable for businesses across industries and sectors, offering a convenient way to create payment requests and receive online payments without the need for a website.

**Pagos Web Personalizados**: The vendor asserts that this feature allows customization of payment sites to align with a merchant's branding and optimize the payment process. It ensures the protection of payments, fraud prevention, and seamless integration with a merchant's website, meeting specific system requirements.

Omnichannel CX

Call Center Standard

Digital CX

Bright Pattern Contact Center

Vonage Contact Center (VCC) supports organizations with integrations for Salesforce, ServiceNow, or Microsoft Dynamics. VCC is cloud-based and integrates with CRMs to centralize customer data, and offers omnichannel features.

Priority

Premium

Vonage Contact Center

NeoIVR

Interactive Voice Response (IVR)

Croem

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Interactive Voice Response (IVR) Systems

NeoIVR

Overview

What is NeoIVR?