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Neon CRM

Neon CRM

Overview

What is Neon CRM?

Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, enabling more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and…

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Recent Reviews

NeonCRM for nonprofits

6 out of 10
March 04, 2020
Incentivized
Multiple departments in our nonprofit use NeonCRM primarily, we use this resource for tracking and taking in donations and for event …
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Love this system!

10 out of 10
October 23, 2017
Incentivized
We use NeonCRM to track donor engagement, grants, event attendance and relationships. We also use it to segment marketing lists and …
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Reviewer Pros & Cons

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Pricing

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Essentials

$99

Cloud
per month

Impact

$199

Cloud
per month

Empower

$399

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://neonone.com/products/nonproft…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Details

What is Neon CRM?

Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, enabling more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users spend less time on administrative work.

Neon CRM Screenshots

Screenshot of Email Builder: Elevates appeals, newsletters, and other communications with mobile-responsive emails, multi-column layouts, text block editor and full email preview while building.Screenshot of Fundraising Dashboard: Aggregates fundraising data in one place to analyze various campaigns, performance, progress, and comparisons to other years and campaigns.Screenshot of Workflow Automation: Automated workflows that take care of redundant administrative tasks, with workflows to define triggers, audience, and the action to be performed.Screenshot of Reporting: Comprehensive reporting features to pull a variety of reports. By selecting the data source of interest and the fields needed, Neon CRM provides reports to analyze and share with key stakeholders.Screenshot of Donation Form Themes: Drag and drop themes for donation pages matched to the brand with customization.Screenshot of Volunteer Management: To understand the ways that people want to give support, and to track and manage volunteer sign-ups, projects, and time.Screenshot of Timeline View: Displays interactions, communications, and donations with prospects in one place. Activities and tasks can be assigned to colleagues, with pinned notes, and the ability to forecast upcoming to-dos.Screenshot of Goal Meter & Top Supporters Widgets: A goal meter and "top supporters" widget can be added to donation forms for a more personalized donor experience, and to show donors how their generosity impacts the organization's goal and how it stacks up against other supporters.

Neon CRM Videos

Neon CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

Frequently Asked Questions

Neon CRM starts at $99.

DonorPerfect, Salsa CRM, and Bloomerang are common alternatives for Neon CRM.

Reviewers rate Support Rating highest, with a score of 1.

The most common users of Neon CRM are from Small Businesses (1-50 employees).

Neon CRM Customer Size Distribution

Consumers15%
Small Businesses (1-50 employees)55%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)5%
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Comparisons

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Reviews and Ratings

(18)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend the following actions when using Neon:

  1. Take advantage of the various resources and support offered by Neon, such as scheduling a sales call for a tour, experimenting with event registration, and going through the Neon One Academy for comprehensive training.

  2. Ensure that someone on the team is familiar with databases and web configurations to make the most out of Neon's features, as it is working on becoming more user-friendly.

  3. Consider purchasing support hours for assistance with setup and future use, as well as dedicating time to learning and understanding how to effectively use Neon for tracking donors and fundraising.

These recommendations highlight the importance of exploring Neon's capabilities through demos, asking questions during live demos, investing in training and support, and committing to a strategy for optimal usage. Users suggest that small nonprofits can benefit from Neon's donor development, impact reporting, and volunteer management features. Additionally, they advise looking into all the features offered by Neon and potentially canceling old services for cost savings. While users find Neon budget-friendly, they also suggest investing more if feasible. Finally, users appreciate Neon's ease of use and concise data presentation but note areas for improvement such as visual appearance on their website and mail merges.

Attribute Ratings

Reviews

(1-11 of 11)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • NeonCRM helped our organization during a growth phase to get organized and get almost all of the data into one place.
  • Because the tool doesn't have a simple way to invoice clients, some of the ways we are taking payments from them create a lot more work to reorganize each month.
Thomas Phillips | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Positive: Neon allows us to track, analyze, and optimize our fundraising efforts and outcomes. It is critical to our success.
  • Positive: Neon works easily with our website, making donations easy for the donor.
  • Positive: Neon is affordable in comparison with similar products.
  • Negative: Neon is not well known (yet) so each new employees will probably need to learn it from scratch.
January 26, 2016

NeonCRM for Fundraisers

Kim Wells | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Increased employee efficiency
  • Increased accuracy of internal reporting
  • Increased accuracy in information provided to constituents
  • Empowerment of each team member to be able to access reliable information on their own within the system
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