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Neon CRM

Neon CRM

Overview

What is Neon CRM?

Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, enabling more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and…

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Recent Reviews

NeonCRM for nonprofits

6 out of 10
March 04, 2020
Incentivized
Multiple departments in our nonprofit use NeonCRM primarily, we use this resource for tracking and taking in donations and for event …
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Love this system!

10 out of 10
October 23, 2017
Incentivized
We use NeonCRM to track donor engagement, grants, event attendance and relationships. We also use it to segment marketing lists and …
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Reviewer Pros & Cons

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Pricing

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Essentials

$99

Cloud
per month

Impact

$199

Cloud
per month

Empower

$399

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://neonone.com/products/nonproft…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Details

What is Neon CRM?

Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, enabling more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users spend less time on administrative work.

Neon CRM Screenshots

Screenshot of Email Builder: Elevates appeals, newsletters, and other communications with mobile-responsive emails, multi-column layouts, text block editor and full email preview while building.Screenshot of Fundraising Dashboard: Aggregates fundraising data in one place to analyze various campaigns, performance, progress, and comparisons to other years and campaigns.Screenshot of Workflow Automation: Automated workflows that take care of redundant administrative tasks, with workflows to define triggers, audience, and the action to be performed.Screenshot of Reporting: Comprehensive reporting features to pull a variety of reports. By selecting the data source of interest and the fields needed, Neon CRM provides reports to analyze and share with key stakeholders.Screenshot of Donation Form Themes: Drag and drop themes for donation pages matched to the brand with customization.Screenshot of Volunteer Management: To understand the ways that people want to give support, and to track and manage volunteer sign-ups, projects, and time.Screenshot of Timeline View: Displays interactions, communications, and donations with prospects in one place. Activities and tasks can be assigned to colleagues, with pinned notes, and the ability to forecast upcoming to-dos.Screenshot of Goal Meter & Top Supporters Widgets: A goal meter and "top supporters" widget can be added to donation forms for a more personalized donor experience, and to show donors how their generosity impacts the organization's goal and how it stacks up against other supporters.

Neon CRM Videos

Neon CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

Frequently Asked Questions

Neon CRM starts at $99.

DonorPerfect, Salsa CRM, and Bloomerang are common alternatives for Neon CRM.

Reviewers rate Support Rating highest, with a score of 1.

The most common users of Neon CRM are from Small Businesses (1-50 employees).

Neon CRM Customer Size Distribution

Consumers15%
Small Businesses (1-50 employees)55%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)5%
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Comparisons

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Reviews and Ratings

(18)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend the following actions when using Neon:

  1. Take advantage of the various resources and support offered by Neon, such as scheduling a sales call for a tour, experimenting with event registration, and going through the Neon One Academy for comprehensive training.

  2. Ensure that someone on the team is familiar with databases and web configurations to make the most out of Neon's features, as it is working on becoming more user-friendly.

  3. Consider purchasing support hours for assistance with setup and future use, as well as dedicating time to learning and understanding how to effectively use Neon for tracking donors and fundraising.

These recommendations highlight the importance of exploring Neon's capabilities through demos, asking questions during live demos, investing in training and support, and committing to a strategy for optimal usage. Users suggest that small nonprofits can benefit from Neon's donor development, impact reporting, and volunteer management features. Additionally, they advise looking into all the features offered by Neon and potentially canceling old services for cost savings. While users find Neon budget-friendly, they also suggest investing more if feasible. Finally, users appreciate Neon's ease of use and concise data presentation but note areas for improvement such as visual appearance on their website and mail merges.

Attribute Ratings

Reviews

(1-12 of 12)
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Score 1 out of 10
Vetted Review
Verified User
When we signed up with Neon in 2018, it seemed to be the answer to our prayers. A donor database and email “blast” whatever all in one. As a nonprofit using Mailchimp to send emails and another donor program to maintain our database, it saved our nonprofit about $100 a month. Although the system was thoroughly confusing (you have to watch video tutorials and html code to understand many of the features), the customer support was good. Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even more confusing to use. For example, a donor’s email was not automatically added to our email list when the donor made a contribution. Instead, we had to check each donation that came in to determine whether it was a new or existing donor. If it was a new donor, we had to copy their email address and manually add it into our email blast list. This was an enormous time-waster for our org for something that should have been fully automated from the start. Other issues are listed below:

. Pricing continued to increase while the service continued to go downhill. We were paying almost $400 monthly when we cancelled. While doing so, Neon stated that they are designed to “help nonprofits” and could decrease our cost to $270 monthly and they were also adding 10 new technicians to help with the increased customer issues they were having. We declined.

· When we cancelled, Neon stated that “according to our contract” we would owe them for three months (totaling almost $1,200), even though we would not be using their system. This is not stated anywhere in the contract.

· Neon CRM refused to transfer our recurring donor information over to Stripe unless we paid them $450.

· Customer support was impossible to reach, often taking a week to 10 days to respond.

· Exporting reports was cumbersome, confusing and more importantly, not accurate. For instance, our export of “lapsed” donors included over a dozen of contributors who had donated within the previous week, and our export of “New Donors” included people who had donated only one time seven years prior.

· Email address uploads could not be trusted. When we uploaded new email addresses into our email blast list, the number of emails in our mailing list never increased. We are positive the addresses were new emails and not a previous emails that was overwritten. This includes new emails that numbered into the hundreds.

In our opinion, Neon CRM is difficult and frustrating to use without IT experience, and way to costly for the a small to mid-sized nonprofit. We believe that we lost donors due to the inaccurate report system in Neon CRM.
Score 1 out of 10
Vetted Review
Verified User
Our non-profit made the switch due to sales pitch promises, but sadly it wreaked absolute havoc on our data. Migration took forever and data was jumbled, in the wrong place, or completely missing. Area codes were wrong. Pitiful customer service. They don't have account reps. You can't just pick up the phone and talk to someone. Our admin sits for hours in the Chat queue only to get kicked out randomly. There are basic functions that it simply doesn't offer. We completely REGRET becoming a customer and are currently looking for alternatives. AVOID this start up, they are too far behind and have a long way to go to catch up.
Kelly Moss | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
NeonCRM is used by the CEO, COO, and marketing manager at Revitalize T-Town. We use NeonCRM as a donor database for our nonprofit organization and for a variety of tasks including, but not limited to, recording donor information, recording donations, managing fundraising campaigns, tracking and storing grant information, tracking and storing donor communications, managing our nonprofit website, and accepting online donations through our website.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Multiple departments in our nonprofit use NeonCRM primarily, we use this resource for tracking and taking in donations and for event registrations, as well as tracking memberships. We also pull reports using NeonCRM.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Neon is our database for donors and prospects. We are a small team of 5 and everyone uses it. All correspondence with board members, donors and prospects are captured and stored in their accounts. All tracking of pledges and payments are done via Neon.
August 24, 2018

Review of NeonCRM

Linda Sue Martin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
NeonCRM is fully integrated in the company. It is the main database used for operations. Not just for tracking donor's gift. A good resource for all contacts being using in our company. Is the go-to source for tracking donations, donors, grants and fundraising efforts.
Thomas Phillips | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Neon CRM is primarily our fundraising database. It is a quick and user friendly way to keep track of, classify, analyze, and report on donors, donations, and fundraising campaigns. We also use Neon's online forms for processing donations and collecting other data for our services, e.g. travel information for our international rotation and foreign exchange programs.
October 23, 2017

Love this system!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use NeonCRM to track donor engagement, grants, event attendance and relationships. We also use it to segment marketing lists and integrate with email marketing. All staff uses the platform in different capacities. Some users are tracking donors, some grants, and others marketing lists. We use reports to help understand who is most invested monetarily and who is most engaged with programming.
SarahAnn S. Whitbeck | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
NeonCRM is our organization's core system for member management and collection of membership fees. It is extremely helpful, and integrates seamlessly with our website. We are very pleased to have made this decision.
January 26, 2016

NeonCRM for Fundraisers

Kim Wells | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
NeonCRM is used by the foundation - the philanthropic arm of the organization. It is used to manage our constituents' records, gift processing, event registration and fundraising. It handles our online giving and campaign marketing and is an all-in-one fundraising management platform for us.
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