AVOID. We regret trusting Neon with our data
Rating: 1 out of 10
February 12, 2024
JM
Vetted Review
Verified User
1 year of experience
Cons
- Customer service
- Missing information in reports
- Terrible data migration process
Starting at $99 per month
View Pricing Overview
What is Neon CRM?
Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, to enable more engagement and revenue. It can be used to manage fundraising campaigns, events, communications,…
Learn from top reviewers
Frustrating, complicated, expensive and possible loss of donors
When we signed up with Neon in 2018, it seemed to be the answer to our prayers. A donor database and email “blast” whatever all in one. As a nonprofit using Mailchimp to send ...
Verified user
Director
6 years of experienceAVOID. We regret trusting Neon with our data
Our non-profit made the switch due to sales pitch promises, but sadly it wreaked absolute havoc on our data. Migration took forever and data was jumbled, in the wrong place, o...
NeonCRM is a great donor database for nonprofits!
NeonCRM is used by the CEO, COO, and marketing manager at Revitalize T-Town. We use NeonCRM as a donor database for our nonprofit organization and for a variety of tasks inclu...
We are happy with NeonCRM!
Neon is our database for donors and prospects. We are a small team of 5 and everyone uses it. All correspondence with board members, donors and prospects are captured and stor...
Lisa Steinberg
Director - Other
Director of Leadership Engagement
Auschwitz Birkenau Memorial Foundation
1 year of experienceNeonCRM - Gets the job done for non-profits
Neon CRM is primarily our fundraising database. It is a quick and user friendly way to keep track of, classify, analyze, and report on donors, donations, and fundraising campa...
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Pricing
Essentials
$99
Cloud
per month
Impact
$199
Cloud
per month
Empower
$399
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://neonone.com/solutions/neon-crm…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Neon CRM?
Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, to enable more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users spend less time on administrative work.
Neon CRM Features
Donor Database Features
- Supported: Constituent database
- Supported: Constituent interaction tracking
- Supported: Constituent relationship management
- Supported: Donor and member portals
- Supported: Automated workflows
Communications and Marketing Features
- Supported: Constituent engagement and marketing
Reporting and Analytics Features
- Supported: Reporting and data visualization
- Supported: Predictive analytics
- Supported: Wealth screening
Fundraising and Events Features
- Supported: Online donation options
- Supported: Event registration and ticketing
- Supported: Volunteer shift management
Security and Platform Features
- Supported: Role-based user permissions
- Supported: Integrations
Additional Features
- Supported: Fundraising
- Supported: Neon Pay Payment Processing
- Supported: PCI Compliance Program
- Supported: Moves and Task Management
- Supported: Unlimited Emails
- Supported: Unlimited Letters
- Supported: Unlimited Online Forms
- Supported: Automated Acknowledgements
- Supported: Unlimited File Storage
- Supported: Grants Tracking
- Supported: Constituent Login Portal
- Supported: Unlimited Ticket Support
- Supported: Neon One Academy
- Supported: Group Trainings
- Supported: Open Office Hours
- Supported: Open API
- Supported: Events Management
- Supported: QuickBooks Online Integration
- Supported: Volunteer Management
- Supported: Online Store
Neon CRM Screenshots
Neon CRM Videos
Fundraisers at nonprofits are working hard to build connections and Neon One helps to make that possible.
Watch Some of the top reasons why Neon CRM is a fit for 6,500+ nonprofits.
Neon CRM Integrations
- QuickBooks Online
- Intuit Mailchimp
- Eventbrite
- Higher Logic Thrive
- Windfall
- TaxJar
- Fundraise Up
- ClickBid Event Fundraising
- TrueGivers
- Zapier
- Constant Contact
- DonorSearch
- VolunteerLocal
- Double the Donation
- Kindsight iWave
- Bonterra DonorDrive
- Ujoin
- Overflow
- Denali Fund
- Cuseum
- GivBee
- LecturePanda
- KindKatch
- Fundraising KIT
- Giving Docs
- The Giving Block
- Red Arc
Neon CRM Competitors
Neon CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, Canada |
| Supported Languages | English |
Neon CRM Downloadables
Frequently Asked Questions
Neon CRM starts at $99.
Reviewers rate Support Rating highest, with a score of 1.
The most common users of Neon CRM are from Small Businesses (1-50 employees).
Neon CRM Customer Size Distribution
| Consumers | 15% |
|---|---|
| Small Businesses (1-50 employees) | 55% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 5% |
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 12)
Frustrating, complicated, expensive and possible loss of donors
Rating: 1 out of 10
February 19, 2024
Vetted Review
Verified User
6 years of experience
- Merging duplicates
Cons
- Customer support
- cost
- Valuing their clients
NeonCRM is a great donor database for nonprofits!
Rating: 10 out of 10
January 07, 2021
KM
Vetted Review
Verified User
3 years of experience
- Very user friendly
- Great customer service--they always quickly reply to inquiries with great information for troubleshooting
- It is a great catchall for donor/grant information
Cons
- We would love if there was added functionality to check attendees in at events or run a silent auction
We are happy with NeonCRM!
Rating: 9 out of 10
December 04, 2019
LS
Vetted Review
Verified User
1 year of experience
- Its very user-friendly and intuitive.
- They are very open to user's suggestions.
- Neon integrates with our iWave account and I especially love that.
Cons
- Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
- They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
NeonCRM - Gets the job done for non-profits
Rating: 9 out of 10
July 20, 2018
TP
Vetted Review
Verified User
1 year of experience
- Web-based and user friendly interface (unlike some other CRM applications)
- Great customer service
- Easy-to-use reports and dashboards
Cons
- I believe that NeonCRM is not as "robust" as some other CRM applications. It has a reporting function but the ability to issue queries is not as flexible as, say, Raiser's Edge.
- I would like to see keyboard shortcuts in Neon. If you are doing lots of data entry, keyboard shortcuts are a must.
- I have occasionally experienced slowness - though this may be a browser issue!
- Neon is not as customizable as I would like - for example, on the "Fundraising Dashboard" I wish I could customize what information the dashboard shows. It would save me a LOT of time.