Neon Fundraise

Formerly Rallybound

RallyBound has proven to be a valuable tool for various fundraising events and campaigns. Users have praised its effectiveness in organizing signature peer-to-peer events and creating donation pages for agencies. The platform's continuous improvements and reasonable pricing have made it a popular choice among users. However, some users have encountered issues with the platform's responsiveness on mobile devices, finding the site too small to navigate effectively. There are also concerns regarding the handling of registration fees, as they are counted as donations rather than tax-deductible payments, with no separate transaction type available. Another limitation is the on-site user interface, which is limited, requiring users to use computers and visit the regular site for most check-ins.

Merging duplicate records on RallyBound has caused problems for some users, resulting in lost registration fees. Unfortunately, customer service has been unhelpful in resolving these issues. Users have expressed a strong need for improved customer service, as RallyBound only has one person handling all customer service emails and does not allow phone calls. This lack of support during event setup has led some users to seek alternative solutions. Despite these challenges, RallyBound's professionalism, customization flexibility, and ease of use have impressed many users, who enthusiastically recommend it to others. The platform integrates seamlessly with Salesforce and Mailchimp, offers attractive design templates, and provides sufficient customization options. With a wide range of features available to both administrators and fundraising users, RallyBound simplifies the process of creating fundraising pages and facilitating donations. Its integration with Salesforce is also a key factor for organizations that process over $1 million in transactions each year.