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Filter 8 vetted NeonCRM reviews and ratings
Reviews (1-7 of 7)
July 20, 2018
NeonCRM - Gets the job done for non-profits
Neon CRM is primarily our fundraising database. It is a quick and user friendly way to keep track of, classify, analyze, and report on donors, donations, and fundraising campaigns. We also use Neon's online forms for processing donations and collecting other data for our services, e.g. travel information for our international rotation and foreign exchange programs.
- Web-based and user friendly interface (unlike some other CRM applications)
- Great customer service
- Easy-to-use reports and dashboards
- I believe that NeonCRM is not as "robust" as some other CRM applications. It has a reporting function but the ability to issue queries is not as flexible as, say, Raiser's Edge.
- I would like to see keyboard shortcuts in Neon. If you are doing lots of data entry, keyboard shortcuts are a must.
- I have occasionally experienced slowness - though this may be a browser issue!
- Neon is not as customizable as I would like - for example, on the "Fundraising Dashboard" I wish I could customize what information the dashboard shows. It would save me a LOT of time.
August 23, 2018
Review of NeonCRM
NeonCRM is fully integrated in the company. It is the main database used for operations. Not just for tracking donor's gift. A good resource for all contacts being using in our company. Is the go-to source for tracking donations, donors, grants and fundraising efforts.
- Contact information for our constituents.
- Tracking our fundraising campaigns.
- Generating reports of all kinds. Very easy to generate reports.
- NeonCRM is very responsive and committed to updates to the system. This is not an area to improve upon but it is noteworthy that they are continuing to offer new features and fix that which is broken.
My non-profit uses NeonCRM for contact information, for creating events and allowing people to register and pay, and for sending for letters.
- It sends letters automatically per your criteria
- It has a great number of fields for contact information
- NeonCRM is very customizable
- The user interface is not very intuitive.
- There is a steep learning curve
- I would recommend that training be offered and highly encouraged
October 20, 2017
Satisfied User - Surgical Society
NeonCRM is our organization's core system for member management and collection of membership fees. It is extremely helpful, and integrates seamlessly with our website. We are very pleased to have made this decision.
- Merging duplicate records
- Processing credit cards
- Creation and management of ongoing reports
- Some features are pretty buried in menus - so it can be difficult to find them. It takes me multiple times of walking through the help videos to understand when I have questions.
October 19, 2017
NeonCRM rocks.
We use NeonCRM across the whole organization. We use it for donor management, event management and registration, email communication, volunteer tracking, surveys/forms, grant management and reporting.
- We appreciate having one software that serves multiple purposes and can get a full view of our constituents.
- Donations are easy and trackable.
- Reporting is easy and customizable.
- I'm not unhappy with any features. Typically, when I notice some missing functionality, there's a way around it and NeonCRM is constantly updating their system and listening to users.
January 26, 2016
NeonCRM for Fundraisers
NeonCRM is used by the foundation - the philanthropic arm of the organization. It is used to manage our constituents' records, gift processing, event registration and fundraising. It handles our online giving and campaign marketing and is an all-in-one fundraising management platform for us.
- Easy to run, easy to use reports
- Event registration and management
- Overall extremely intuitive and user friendly
- Peer to peer fundraising is a bit difficult for some users
- Team registration capabilities would be very nice to have for events
- A clearer step by step guide for building a campaign or event page would be helpful for those who do not do it often.
October 23, 2017
Love this system!
We use NeonCRM to track donor engagement, grants, event attendance and relationships. We also use it to segment marketing lists and integrate with email marketing. All staff uses the platform in different capacities. Some users are tracking donors, some grants, and others marketing lists. We use reports to help understand who is most invested monetarily and who is most engaged with programming.
- The setup and import process was very effective. The team looked at our account import data and recommended ways to format it and explain how it would best be translated into the NEON system.
- The deduplicate tool is effective and easy to use. The step-by-step system allows a record with multiple addresses to be combined into one account, or added to a household or left as is.
- It works! We've used other systems that are nightmarish. This system is easy to use and the detailed training videos get into more of the nitty-gritty in a clear and extremely helpful way.
- Customising form fields was extremely important and easy to do. MailChimp integration using reports from this customization is clutch.
- The Eventbrite integration is very helpful, but unfortunately doesn't integrate with events that were imported or created directly into NEON. This makes reporting on total registration and tracking relationships a challenge.
- The design could use some improvement, but I'm more pleased that it works and has an intuitive processes.
NeonCRM Scorecard Summary
About NeonCRM
Thousands of nonprofits use Neon's nonprofit CRM to raise more, save time, and get things done. Many of the vendor's employees come from a nonprofit background, enabling the company to design Neon with the needs of nonprofits in mind.
The product is cloud-based, allowing companies to access the Neon database from anywhere, including on iPhone and Android apps.
The product is cloud-based, allowing companies to access the Neon database from anywhere, including on iPhone and Android apps.
NeonCRM Screenshots
NeonCRM Integrations
NeonCRM Competitors
Pricing
Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional
| Edition | Pricing Details | Terms |
|---|---|---|
| Essentials | $50 | per month |
| Impact | $110 | per month |
| Empower | $200 | per month |
All plans include unlimited system users, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on number of constituent records in each database. For more information, see our website.
NeonCRM Customer Size Distribution
| Consumers | 15% | |
| Small Businesses (1-50 employees) | 55% | |
| Mid-Size Companies (51-500 employees) | 25% | |
| Enterprises (> 500 employees) | 5% |
NeonCRM Support Options
| Free Version | Paid Version | |
|---|---|---|
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Live Chat | ||
| Visual Phone Support |
NeonCRM Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android |
| Supported Countries: | United States |