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January 07, 2021
NeonCRM is used by the CEO, COO, and marketing manager at Revitalize T-Town. We use NeonCRM as a donor database for our nonprofit organization and for a variety of tasks including, but not limited to, recording donor information, recording donations, managing fundraising campaigns, tracking and storing grant information, tracking and storing donor communications, managing our nonprofit website, and accepting online donations through our website.
- Very user friendly
- Great customer service--they always quickly reply to inquiries with great information for troubleshooting
- It is a great catchall for donor/grant information
- We would love if there was added functionality to check attendees in at events or run a silent auction
Multiple departments in our nonprofit use NeonCRM primarily, we use this resource for tracking and taking in donations and for event registrations, as well as tracking memberships. We also pull reports using NeonCRM.
- NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
- NeonCRM does a good job helping you track donors' activities/engagements.
- It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
- Right now, there doesn't seem to be a way to assign reports and events to a staff person. In other words, if you want to receive emailed notifications when donations, payments, or event registrations come through, you have to receive ALL of them, not just those for particular events, etc.
- There is no intuitive way to take a deposit from a customer.
- NeonCRM doesn't allow you to create and bill with an invoice.
Neon is our database for donors and prospects. We are a small team of 5 and everyone uses it. All correspondence with board members, donors and prospects are captured and stored in their accounts. All tracking of pledges and payments are done via Neon.
- Its very user-friendly and intuitive.
- They are very open to user's suggestions.
- Neon integrates with our iWave account and I especially love that.
- Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
- They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
July 20, 2018
Neon CRM is primarily our fundraising database. It is a quick and user friendly way to keep track of, classify, analyze, and report on donors, donations, and fundraising campaigns. We also use Neon's online forms for processing donations and collecting other data for our services, e.g. travel information for our international rotation and foreign exchange programs.
- Web-based and user friendly interface (unlike some other CRM applications)
- Great customer service
- Easy-to-use reports and dashboards
- I believe that NeonCRM is not as "robust" as some other CRM applications. It has a reporting function but the ability to issue queries is not as flexible as, say, Raiser's Edge.
- I would like to see keyboard shortcuts in Neon. If you are doing lots of data entry, keyboard shortcuts are a must.
- I have occasionally experienced slowness - though this may be a browser issue!
- Neon is not as customizable as I would like - for example, on the "Fundraising Dashboard" I wish I could customize what information the dashboard shows. It would save me a LOT of time.
NeonCRM is fully integrated in the company. It is the main database used for operations. Not just for tracking donor's gift. A good resource for all contacts being using in our company. Is the go-to source for tracking donations, donors, grants and fundraising efforts.
- Contact information for our constituents.
- Tracking our fundraising campaigns.
- Generating reports of all kinds. Very easy to generate reports.
- NeonCRM is very responsive and committed to updates to the system. This is not an area to improve upon but it is noteworthy that they are continuing to offer new features and fix that which is broken.
July 17, 2018
My non-profit uses NeonCRM for contact information, for creating events and allowing people to register and pay, and for sending for letters.
- It sends letters automatically per your criteria
- It has a great number of fields for contact information
- NeonCRM is very customizable
- The user interface is not very intuitive.
- There is a steep learning curve
- I would recommend that training be offered and highly encouraged
October 20, 2017
NeonCRM is our organization's core system for member management and collection of membership fees. It is extremely helpful, and integrates seamlessly with our website. We are very pleased to have made this decision.
- Merging duplicate records
- Processing credit cards
- Creation and management of ongoing reports
- Some features are pretty buried in menus - so it can be difficult to find them. It takes me multiple times of walking through the help videos to understand when I have questions.
We use NeonCRM across the whole organization. We use it for donor management, event management and registration, email communication, volunteer tracking, surveys/forms, grant management and reporting.
- We appreciate having one software that serves multiple purposes and can get a full view of our constituents.
- Donations are easy and trackable.
- Reporting is easy and customizable.
- I'm not unhappy with any features. Typically, when I notice some missing functionality, there's a way around it and NeonCRM is constantly updating their system and listening to users.
NeonCRM is used by the foundation - the philanthropic arm of the organization. It is used to manage our constituents' records, gift processing, event registration and fundraising. It handles our online giving and campaign marketing and is an all-in-one fundraising management platform for us.
- Easy to run, easy to use reports
- Event registration and management
- Overall extremely intuitive and user friendly
- Peer to peer fundraising is a bit difficult for some users
- Team registration capabilities would be very nice to have for events
- A clearer step by step guide for building a campaign or event page would be helpful for those who do not do it often.
We use NeonCRM to track donor engagement, grants, event attendance and relationships. We also use it to segment marketing lists and integrate with email marketing. All staff uses the platform in different capacities. Some users are tracking donors, some grants, and others marketing lists. We use reports to help understand who is most invested monetarily and who is most engaged with programming.
- The setup and import process was very effective. The team looked at our account import data and recommended ways to format it and explain how it would best be translated into the NEON system.
- The deduplicate tool is effective and easy to use. The step-by-step system allows a record with multiple addresses to be combined into one account, or added to a household or left as is.
- It works! We've used other systems that are nightmarish. This system is easy to use and the detailed training videos get into more of the nitty-gritty in a clear and extremely helpful way.
- Customising form fields was extremely important and easy to do. MailChimp integration using reports from this customization is clutch.
- The Eventbrite integration is very helpful, but unfortunately doesn't integrate with events that were imported or created directly into NEON. This makes reporting on total registration and tracking relationships a challenge.
- The design could use some improvement, but I'm more pleased that it works and has an intuitive processes.
NeonCRM Scorecard Summary
What is NeonCRM?
Thousands of nonprofits use Neon's nonprofit CRM to raise more, save time, and get things done. Many of the vendor's employees come from a nonprofit background, enabling the company to design Neon with the needs of nonprofits in mind.
The product is cloud-based, allowing companies to access the Neon database from anywhere, including on iPhone and Android apps.
The product is cloud-based, allowing companies to access the Neon database from anywhere, including on iPhone and Android apps.
NeonCRM Screenshots
NeonCRM Video
A Focus on What Really Matters: Learn how NeonCRM helped a Chicago nonprofit streamline operations and raise more for their cause.
NeonCRM Downloadables
NeonCRM Integrations
NeonCRM Competitors
NeonCRM Pricing
Starting Price: $49
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
| Edition | Pricing Details | Terms |
|---|---|---|
| Essentials | $50 | per month |
| Impact | $110 | per month |
| Empower | $200 | per month |
All plans include unlimited system users, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on number of constituent records in each database. For more information, see our website.
NeonCRM Customer Size Distribution
| Consumers | 15% | |
| Small Businesses (1-50 employees) | 55% | |
| Mid-Size Companies (51-500 employees) | 25% | |
| Enterprises (> 500 employees) | 5% |
NeonCRM Support Options
| Free Version | Paid Version | |
|---|---|---|
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Live Chat | ||
| Visual Phone Support |
NeonCRM Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android |
| Supported Countries: | United States |