TrustRadius Insights
Net2Phone has proven to be a valuable tool for implementing SIP on various phone systems and networks, according to users and reviewers. …
Starting at $24.99 per month per user
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What is Net2Phone?
Net2Phone is a VoIP solutions provider headdquartered in Newark, whose services include Hosted PBX, unified communications for remote workforces including live calling, live chat, and also web conferencing through their Huddle app available now in beta release, Microsoft Teams direct…
Recent Reviews
Reviewer Pros & Cons
CTO (Chief Technical Officer)
Asociacion San Felipe (Education Management, 11-50 employees)
Pricing
Office
$24.99
Cloud
per month per user
Office Pro
$26.99
Cloud
per month per user
Office Power
$29.99
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://net2phone.com/plans
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24.99 per month per user
Product Demos
net2phone Platform Demo
YouTube
On-Demand Demo - net2phone Canada
YouTube
Net2Phone Analytics Demo 00:48
YouTube
Demo: La interfaz del Supervisor y Administrador en uContact. La solución CCaaS de net2phone Perú
YouTube
net2phone Demo
YouTube
Open box Demo Extension net2phone
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Net2Phone?
Net2Phone is a VoIP provider Unified Communications as a Service (UCaaS) platform. It offers services such as Hosted PBX, unified communications for remote workforces, and web conferencing through their Huddle app. Net2Phone also includes Microsoft Teams direct routing and SIP trunking that integrates directly into on-premise or existing IP PBX systems. Over five hundred businesses around the world use Net2Phone to provide efficient, professional communication.
Net2phone’s mission is to drive your business success through smarter conversations. Customers value Net2Phone's affordable price, reliability, and helpful feature set. Their low-cost plans ensure that businesses are equipped with free desk phones and capable of making outbound calls to over forty countries. Net2phone provides 24/7 free, premium, and U.S. based customer support to ensure that businesses resolve any technical difficulties.
Net2Phone Customers
This platform is suitable for businesses of all sizes. Net2Phone's scalability makes it an ideal choice for small businesses that are looking for a cheap alternative to traditional phone systems. They can replace outdated and costly phone systems with VoIP technology that enhances the customer experience and improves business communications. Enterprises appreciate Net2Phone's ability to manage multi-office phone systems and the user-friendly administration portal. Net2Phone is also a great option for businesses with remote employees. Their unified communications toolset supports remote workers with the Huddle app, which improves team collaboration and keeps everyone connected via web conferencing.
Net2Phone Use Cases
Net2Phone serves a variety of industries that rely on VoIP technology and unified communication tools. Educators use Net2Phone to stay connected with their students through video conferencing. Net2Phone's web portal acts as a self-service center that enables teachers to make quick updates based on school closings, holidays, or other important events.
Net2Phone gives hospitality businesses the tools they need to keep their concierge, staff, and customers connected at all times. Business messaging and call ques improve communication with customers by managing multi-channel communication. Net2Phone also offers welcome menus that extend virtual hospitality and add a touch of personalization to interactions with guests.
Law offices use Net2Phone as a virtual PBX system that enhances communication between attorneys and clients. It also creates an extension of their office with the mobile app, receiving calls, managing texts, and transferring clients. Net2Phone transcribes voicemails and sends them via email or text message, giving attorneys the flexibility to check messages from clients or colleagues.
Net2Phone Features
Call Management Features
- Supported: Call recording
Additional Features
- Supported: Receptionist console
- Supported: 24/7 U.S support
- Supported: Unlimited calling to the US & Canada
- Supported: Call blocking
- Supported: Chrome extension
- Supported: net2phone portal
- Supported: Web calling
- Supported: VM options
- Supported: Direct dial number
- Supported: Text messaging (SMS/MMS)
- Supported: On hold options (upload messaging/music)
- Supported: Welcome menu (AA)
- Supported: Reporting & Analytics
- Supported: Ring groups
- Supported: International calling to 40+ countries
- Supported: Active Directory
- Supported: Virtual Fax
- Supported: Intercom capabilities
- Supported: SSO
- Supported: Call Storage
- Supported: Skills based routing
- Supported: Live chat (Widget)
- Supported: Call queues
- Supported: VMT (voicemail transcription)
- Supported: Custom API integration capabilities
Net2Phone Screenshots
Net2Phone Video
Step by step user tutorial on how to get started with net2phone in no time!
Net2Phone Integrations
Net2Phone Competitors
Net2Phone Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Net2Phone is a VoIP solutions provider headdquartered in Newark, whose services include Hosted PBX, unified communications for remote workforces including live calling, live chat, and also web conferencing through their Huddle app available now in beta release, Microsoft Teams direct routing, and SIP Trunking which integrates directly into on-prem or existing IP PBX systems.
Net2Phone starts at $24.99.
Reviewers rate Call recording highest, with a score of 8.
The most common users of Net2Phone are from Small Businesses (1-50 employees).
Comparisons
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(7)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Net2Phone has proven to be a valuable tool for implementing SIP on various phone systems and networks, according to users and reviewers. The software's reliable performance and high audio quality make it suitable for small and medium-sized businesses seeking effective communication solutions. With its budget-friendly pricing, Net2Phone has been particularly appreciated by small businesses looking for cost-effective options. Moreover, the mobile app has been praised as a time-saving feature that allows users to stay connected to their desk phones even when they are in the field. Installation and setup are seamless, and the phone app can be easily used as an extension of the business phone, offering useful features like voicemail and ring groups.
Net2Phone fills a void left by legacy systems, providing a suitable replacement according to user feedback. The customer service provided by Net2Phone is highly regarded, as it is reported to be excellent and helpful. Implementing remote technologies with Net2Phone has enabled users to reduce unnecessary calls and improve reliability. Integration with other applications like Teams and Zoho has also been highly valued by users. Net2Phone proves its versatility as it is commonly used for both outbound and inbound calling, as well as video meetings. Overall, users have found Net2Phone to be a reliable, budget-friendly solution with excellent customer support that meets their business communication needs effectively.
Teams Integration: Many users have found the integration of Net2Phone with Teams to be highly beneficial. They appreciate how it streamlines communication by allowing them to make phone calls easily within one app.
Customer Support: Several reviewers have had positive experiences with Net2Phone's customer support. They mention that the support team is patient, thorough, and provides prompt responses. Users appreciate the assistance they receive in setting up and integrating their phone systems according to their specific needs.
Ease of Use: The product is praised for its user-friendly interface and ease of use. Reviewers highlight the outstanding customer support and training provided by Net2Phone, as well as the ongoing customer support they receive. Users also find it convenient to modify the product according to their needs through web and app access.
Frequent crashes: Some users have experienced frequent crashes while using the software, which has greatly affected their ability to use their phones. This issue was particularly problematic for a customer service company.
Setup and training difficulties: Several users expressed frustration with the setup and training process, stating that they never fully got set up or planned before going online. Call paths and ring groups were often set up incorrectly, leading to the need to call customer service. Integration with Teams was described as clunky and problematic for those who don't use Microsoft phone software.
Confusing user portal: Users found the user portal for setting up new phones extremely confusing and not user-friendly. This has caused difficulties in managing phone configurations efficiently.
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
May 16, 2023
6+ years or use and I still like it
We eliminated physical phones and implemented remote technologies to reduce the down times in operational duties. Making this decision helpes the company to increase our reliability and trust when natural disasters, abroad travelling, remote assistance, absentism not doesn't even hurt the operation. Glad to use Net2Phone for the last 6+ years and will definitely continu doing so.
- High quality sound
- Stable web application
- Great support 24/7
- User training for self adjustments on basic tasks
- Onboarding
- Clarification on functionality
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70%
7.0
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- Awesome reduction on local costs for telefony
- Negative, not as many to even mention them
Price, availability when ordering it, start-up amount of users
May 16, 2023
Communication made easy!
We switched to Net2Phone as our first internet phone service ever and it has been a pleasure to have such simplicity with a phone company. Easy installation and set-up, and easy use. The best part is the phone app, which allows us to set up ring groups--allowing our desk phone to rollover to our private cell phones, and with the app, for the phone to know and display that it is a business call coming in before deciding to answer it. It is great to be able to use a cell phone as an extension of the business phone, with all the same functions, voicemail, etc.
- Rolls calls over to multiple phones in succession after a designated number of rings.
- Allows full access to voicemail and all settings through the app on your cell phone.
- One set same bill every month. No more long distance charges!
- Easy to block phone numbers (robocalls)
- Individual user login and setup for personalized functions
- Easy to use personalized hold music
- Sometimes calls seem to drop after only 2 rings, or no one is there when you pick up on 2nd ring.
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- Having a predictable, constant monthly charge is a blessing, vs varying charges, makes it easy to budget overhead.
- Having the ease of control in our own hands for changing company and individual settings saves time and effort.
We use Net2Phone as our primary source for out and inbound calling. We also use them for video meetings.
- Does a great job of staying in service
- Allows one to pay their bill online with reminders of due dates
- Allows for many features that make us more productive
- A little convoluted to use their video conferencing.....Huddle
- Not always easy to call forward my calls
- Have a different voice for their recording of a welcome menu
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90%
9.0
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- Hard to quantify.
- We seem to get more clear voice mails
- The ability to get an email when you miss a call and can access your voice mail from anywhere helps with managing time
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December 07, 2022
Ultimate Small Package For Calling & Support
If we see Net2Phone at our level , its one of the best VoIP application whereas it not only gives you the VoIP calling but a lot of features like integeration with other applications like Teams/Zoho etc , Remote access, web calling and much more. It was difficult to manage and support users remotely as we are in MS projects, but after using it our life changed and instead of using multiple apps we can now use same app to talk to user & support remotely along with other usable features. I don't think any other VoIP app is having so many features in the market at single point.
- Web Calling
- Remote Access
- Auto attendant
- Unlimited International Calling
- I think at performance level it is still to be improved as many time we face hang issues but i think that can be imrpoved soon by the company
- Having different configuration UIs on Web/App/Cloud, where it makes difficult to remmeber the exact places where to make changes. THere should be some syncing in configuration options
- service support to be improved.
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80%
8.0
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- Reduced time of support to our users
- Problems if it hangs once and can be time consuming to restore you task in in between anything
- Not sure about ROI but for the organization it should have benn reduced as using only 1 application now instead of 2 or 3.
- Zoom and GoTo Connect
Because of its various features like Unlimited calls / Remote access it makes it more compatible then it's counterparts. APart from that it has ot of UIs which no other application in the marlets provides.
And when it comes to integration it has lot of options like salesforce/zoom/zoho etc. And there are no changes required for integration to your exisitng softwares/applications.
And when it comes to integration it has lot of options like salesforce/zoom/zoho etc. And there are no changes required for integration to your exisitng softwares/applications.
With its budget-friendly prices and good audio quality, when I've had to call customer support, they were helpful, and simple, clean software with all the features small/medium businesses require, it's one of the most cost-effective options I've found for my business.
- I am impressed with the customer service.
- The ease of modifying online access and app access.
- I would recommend this service to small scale businesses in particular.
- Sometimes I have faced trouble hearing the other person on the phone, so I had to disconnect and re-call.
- Auto Attendant and Call Routing can be frustrating.
- There should be an option to print text messages directly from my dashboard.
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- A great user experience and easy to use interface.
- Despite the low monthly costs, the quality of the calls is excellent.
- For those who do not use Microsoft phone software, this can be problematic.
- Zoom
I wish the Zoom chat feature could be a little more dynamic and security and privacy could be improved a little bit, but there are also things the administrator can do to enhance security and privacy. Messages sent privately between callers are not easily visible to recipients; overall, I am happy with Zoom, but no harm in trying other applications that people are talking great about; hence I tried my hands on Net2Phone!