TrustRadius Insights
Net2Phone has proven to be a valuable tool for implementing SIP on various phone systems and networks, according to users and reviewers. …
Starting at $24.99 per month per user
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What is Net2Phone?
Net2Phone is a VoIP solutions provider headdquartered in Newark, whose services include Hosted PBX, unified communications for remote workforces including live calling, live chat, and also web conferencing through their Huddle app available now in beta release, Microsoft Teams direct…
Recent Reviews
Reviewer Pros & Cons
CTO (Chief Technical Officer)
Asociacion San Felipe (Education Management, 11-50 employees)
Pricing
Office
$24.99
Cloud
per month per user
Office Pro
$26.99
Cloud
per month per user
Office Power
$29.99
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://net2phone.com/plans
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24.99 per month per user
Product Demos
net2phone Platform Demo
YouTube
On-Demand Demo - net2phone Canada
YouTube
Net2Phone Analytics Demo 00:48
YouTube
Demo: La interfaz del Supervisor y Administrador en uContact. La solución CCaaS de net2phone Perú
YouTube
net2phone Demo
YouTube
Open box Demo Extension net2phone
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Net2Phone?
Net2Phone is a VoIP provider Unified Communications as a Service (UCaaS) platform. It offers services such as Hosted PBX, unified communications for remote workforces, and web conferencing through their Huddle app. Net2Phone also includes Microsoft Teams direct routing and SIP trunking that integrates directly into on-premise or existing IP PBX systems. Over five hundred businesses around the world use Net2Phone to provide efficient, professional communication.
Net2phone’s mission is to drive your business success through smarter conversations. Customers value Net2Phone's affordable price, reliability, and helpful feature set. Their low-cost plans ensure that businesses are equipped with free desk phones and capable of making outbound calls to over forty countries. Net2phone provides 24/7 free, premium, and U.S. based customer support to ensure that businesses resolve any technical difficulties.
Net2Phone Customers
This platform is suitable for businesses of all sizes. Net2Phone's scalability makes it an ideal choice for small businesses that are looking for a cheap alternative to traditional phone systems. They can replace outdated and costly phone systems with VoIP technology that enhances the customer experience and improves business communications. Enterprises appreciate Net2Phone's ability to manage multi-office phone systems and the user-friendly administration portal. Net2Phone is also a great option for businesses with remote employees. Their unified communications toolset supports remote workers with the Huddle app, which improves team collaboration and keeps everyone connected via web conferencing.
Net2Phone Use Cases
Net2Phone serves a variety of industries that rely on VoIP technology and unified communication tools. Educators use Net2Phone to stay connected with their students through video conferencing. Net2Phone's web portal acts as a self-service center that enables teachers to make quick updates based on school closings, holidays, or other important events.
Net2Phone gives hospitality businesses the tools they need to keep their concierge, staff, and customers connected at all times. Business messaging and call ques improve communication with customers by managing multi-channel communication. Net2Phone also offers welcome menus that extend virtual hospitality and add a touch of personalization to interactions with guests.
Law offices use Net2Phone as a virtual PBX system that enhances communication between attorneys and clients. It also creates an extension of their office with the mobile app, receiving calls, managing texts, and transferring clients. Net2Phone transcribes voicemails and sends them via email or text message, giving attorneys the flexibility to check messages from clients or colleagues.
Net2Phone Features
Call Management Features
- Supported: Call recording
Additional Features
- Supported: Receptionist console
- Supported: 24/7 U.S support
- Supported: Unlimited calling to the US & Canada
- Supported: Call blocking
- Supported: Chrome extension
- Supported: net2phone portal
- Supported: Web calling
- Supported: VM options
- Supported: Direct dial number
- Supported: Text messaging (SMS/MMS)
- Supported: On hold options (upload messaging/music)
- Supported: Welcome menu (AA)
- Supported: Reporting & Analytics
- Supported: Ring groups
- Supported: International calling to 40+ countries
- Supported: Active Directory
- Supported: Virtual Fax
- Supported: Intercom capabilities
- Supported: SSO
- Supported: Call Storage
- Supported: Skills based routing
- Supported: Live chat (Widget)
- Supported: Call queues
- Supported: VMT (voicemail transcription)
- Supported: Custom API integration capabilities
Net2Phone Screenshots
Net2Phone Video
Step by step user tutorial on how to get started with net2phone in no time!
Net2Phone Integrations
Net2Phone Competitors
Net2Phone Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Net2Phone is a VoIP solutions provider headdquartered in Newark, whose services include Hosted PBX, unified communications for remote workforces including live calling, live chat, and also web conferencing through their Huddle app available now in beta release, Microsoft Teams direct routing, and SIP Trunking which integrates directly into on-prem or existing IP PBX systems.
Net2Phone starts at $24.99.
Reviewers rate Call recording highest, with a score of 8.
The most common users of Net2Phone are from Small Businesses (1-50 employees).
Comparisons
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Net2Phone has proven to be a valuable tool for implementing SIP on various phone systems and networks, according to users and reviewers. The software's reliable performance and high audio quality make it suitable for small and medium-sized businesses seeking effective communication solutions. With its budget-friendly pricing, Net2Phone has been particularly appreciated by small businesses looking for cost-effective options. Moreover, the mobile app has been praised as a time-saving feature that allows users to stay connected to their desk phones even when they are in the field. Installation and setup are seamless, and the phone app can be easily used as an extension of the business phone, offering useful features like voicemail and ring groups.
Net2Phone fills a void left by legacy systems, providing a suitable replacement according to user feedback. The customer service provided by Net2Phone is highly regarded, as it is reported to be excellent and helpful. Implementing remote technologies with Net2Phone has enabled users to reduce unnecessary calls and improve reliability. Integration with other applications like Teams and Zoho has also been highly valued by users. Net2Phone proves its versatility as it is commonly used for both outbound and inbound calling, as well as video meetings. Overall, users have found Net2Phone to be a reliable, budget-friendly solution with excellent customer support that meets their business communication needs effectively.
Teams Integration: Many users have found the integration of Net2Phone with Teams to be highly beneficial. They appreciate how it streamlines communication by allowing them to make phone calls easily within one app.
Customer Support: Several reviewers have had positive experiences with Net2Phone's customer support. They mention that the support team is patient, thorough, and provides prompt responses. Users appreciate the assistance they receive in setting up and integrating their phone systems according to their specific needs.
Ease of Use: The product is praised for its user-friendly interface and ease of use. Reviewers highlight the outstanding customer support and training provided by Net2Phone, as well as the ongoing customer support they receive. Users also find it convenient to modify the product according to their needs through web and app access.
Frequent crashes: Some users have experienced frequent crashes while using the software, which has greatly affected their ability to use their phones. This issue was particularly problematic for a customer service company.
Setup and training difficulties: Several users expressed frustration with the setup and training process, stating that they never fully got set up or planned before going online. Call paths and ring groups were often set up incorrectly, leading to the need to call customer service. Integration with Teams was described as clunky and problematic for those who don't use Microsoft phone software.
Confusing user portal: Users found the user portal for setting up new phones extremely confusing and not user-friendly. This has caused difficulties in managing phone configurations efficiently.
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