NetApp Cloud Insights
NetApp Cloud Insights
NetApp Cloud Insights is being used by a few important quarters of our organization that includes IT, Telecom Engineering, RF …
Cloud Insights is used to monitor all of our infrastructure and applications. It is used by the organization to secure data from various …
I am working as a software developer and we are developing cloud-native applications in Kubernetes. We are using Cloud Insights very often …
Cloud Insights is a product used by our DevOps team. We use Cloud Insights to completely monitor and optimize the public cloud computing …
Our company uses Cloud Insights as a SaaS based storage management tool. Cloud Insights gives us visibility into our entire NetApp storage …
We monitor our servers, applications to make sure SLA not breached so basically infrastructure monitoring will be the best description.
Cloud Insights is used by our team. Easy in terms of implementation and also provides a great learning curve. You need to establish some …
Cloud Insights is being used within the IT department of our organization. Cloud Insights gives us insight into the various cloud …
We use [Cloud Insights] primarily to look at both performance and security around our NetApp Filers. We are expanding it to use it with …
The big thing about [Cloud Insights] is the visibility in our data. More importantly, it is all in this tool. No matter what it is. It …
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Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://cloud.netapp.com/cloud-insights
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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NetApp Cloud Insights is an infrastructure monitoring tool that gives users visibility into their complete infrastructure. With Cloud Insights, users can monitor, troubleshoot and optimize all resources including public clouds and private data centers.
- Supported: Monitor your cloud and on-premises systems with a single tool
- Supported: Find performance issues 5 times faster with advanced analytics
- Supported: Proactively identify security threats to your data
Monitor, troubleshoot and optimize with insights across your stack. Innovate Faster With Cloud Insights - https://cloud.netapp.com/cloud-insights
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The support from in-house NetApp Clouds insights is very efficient and always available for any issue related to the implementation and integration of the tool. The after-sale customer support is also very good and always ready to help in case of any issue faced during the integration of different workflows and applications with the Insights portal. The related online guides and manuals are also very helpful and easily available.
- It's very easy to contact the customer support service, and they seem to be very happy to help at any time.
- Timeliness of the support's response. Support is very active when responding to the customer's complaint or queries.
- Technical support always provided the solutions to the problems encountered.
- Overall customer support quality is good.
Before using Cloud Insights, we quickly resolved all the issues we had by talking with the support team. The support team is eager to assist and technically well equipped. They quickly understood what we needed and helped us during the setup and the first use period so that we could adapt easily.
Cloud Insights provides a good support service. There is a lot of pre-made content (usage documentation, frequently asked questions, etc.) other than just the support you will get from a real person. I can say that everyone who works there is trying to help you as quickly and effectively as possible. They're also pretty good with their response time.
We haven't really had to use support very often for Cloud Insights except for a few issues getting new accounts created so they could log in and help manage the tool. Since it is an SaaS platform, we do not manage any of the software--so that has been great. Our sales team has provided post-sales support to help make sure that we are getting the most out of the product, and they also let us know when new features are getting added to the platform as well.
So far we have raised two high cases with them & the response was amazing from the support. They try to go beyond to help the customers. We open tickets through email most of the times
I would give a 10 out of 10 because their customer service is great. They are always available to answer my queries. My questions are easily understood by them and I get satisfactory responses. Their community is also very helpful. They can easily pinpoint the problem-causing areas in no time.
The software is very well documented, has extended blogs about releases, and documentation is available on Github (which always has a good effect on developers and/or engineers). Furthermore NetApp has a community forum site where posts can easily be viewed by 1,000 visitors each. This increases the chance of your specific issue to be solved by the community.
When I did need support because I was having problems with the solution, the first or the second line just didn't understand it. They were providing this only on a software as a service basis. Would be nice if we had a direct customer success representative who could personalize the solution with us.
I've got no problem with the customer support. They are pretty responsive to emails and most problems are solved over a little back-and-forth. I don't know if the team has ever actually needed to talk to anyone about a problem, but no phone calls have been necessary, which is a good thing.