NetFortris

NetFortris
Formerly Fonality

Score 6.4 out of 10
NetFortris

Overview

What is NetFortris?

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
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Recent Reviews

Fonality Review

4 out of 10
September 20, 2019
It is used across the whole organization. It is great for creating different schedules based on different regions of clients.
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Great!

7 out of 10
March 17, 2017
I use Fonality to give customers automated information via telephone and to encourage them to make their purchase online through our …
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Popular Features

View all 14 features
  • Directory of employee names (78)
    10.0
    100%
  • Message alerts (78)
    9.0
    90%
  • Call reports (78)
    9.0
    90%
  • Answering rules (89)
    7.0
    70%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Hybrid Software Subscription (Required with Hybrid Premise)

$14.99

On Premise
per user, per month

Essentials Edition

$19.99

Cloud
per user, per month

Professional Edition

$24.99

Cloud
per user, per month

Entry-level set up fee?

  • $5 per userRequired
For the latest information on pricing, visithttp://www.fonality.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $30 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.8Avg 8.2

Call Management

Customized phone system settings

7.4Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

7.5Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

9Avg 8.3
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Product Details

What is NetFortris?

Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:

  • Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
  • Building in fundamental call center features like simple queues
  • Offering advanced features that make enterprise-level call center available at the fraction of the price
  • Including a web phone and mobile app at no additional cost
  • Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
  • Providing 24/7 support - even on holidays
  • Transparency: if there is an issue, they'll tell users

NetFortris Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Heads Up Display (HUD) UC applications
  • Supported: 100+ Business Phone System Features
  • Supported: Softphone (Included)
  • Supported: Voicemail Transcription
  • Supported: Call Center Software (Built-in)
  • Supported: On Demand Recording / Record All
  • Supported: Paperless Fax / FaxLync
  • Supported: 24/7 Support

NetFortris Screenshots

Screenshot of Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Screenshot of Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Screenshot of Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Screenshot of Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris Video

NetFortris Integrations

NetFortris Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal (99 countries and territories)
Supported LanguagesEnglish

Frequently Asked Questions

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.

NetFortris starts at $30.

8x8 X Series, RingCentral MVP, and Vonage Business Communications are common alternatives for NetFortris.

Reviewers rate Directory of employee names highest, with a score of 10.

The most common users of NetFortris are from Small Businesses (1-50 employees).

NetFortris Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Joseph Greaney | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We are a kayak company and primarily use it for booking tours in our office. The softphone feature was key so we could also take calls in our shop using an USB headset. The installation was easy and straightforward. Our tech made it simple. My issues now are the subscription plan. We have the basic [plan] and the HUD does not recognize the agent location. We found workarounds by moving a call to a softphone to answer but it sometimes causes big issues for agents. As for now, it is our slow season; we can not upgrade to a call center license. We will keep working on the softphone functionality.
  • Reliability of the system
  • The customization of the inbound call experience
  • Ability to transfer calls to a softphone, hardphone and cell phone
  • Great customer service
  • More clear on the subscription features and costs at time of quotes
  • Remove unusable features from the softphone if subscription does not cover
Great for both small and large businesses. Great for mobile agents when you have the call center licence to forward calls appropriately. Does not work well if the agents aren't tech savvy, there is a learning curve to use the fonality system to the best of its ability. Although, the webinars provide good instruction. The ability for managers to listen in on calls with a call center license will help with training new recruits.
Cloud PBX (4)
92.5%
9.3
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
90%
9.0
Call reports
90%
9.0
Directory of employee names
90%
9.0
Call Management (5)
28%
2.8
Answering rules
60%
6.0
Call recording
80%
8.0
Call park
N/A
N/A
Call screening
N/A
N/A
Message alerts
N/A
N/A
VoIP system collaboration (2)
N/A
N/A
Video conferencing
N/A
N/A
Audio conferencing
N/A
N/A
Mobile apps (2)
35%
3.5
Mobile app for iOS
N/A
N/A
Mobile app for Android
70%
7.0
  • The system is $10 per month cheaper than Intermedia, although we would have to upgrade to a more expensive plan of +$50 per month to maximize Fonality.
  • It's too early to tell but with auto answer it should allow us to take more calls with fewer agents and still provide a better customer experience. Should save on payroll.
  • With the 99.99% reliability with fonality, we have fewer dropped calls and most likely capture more potential sales.
  • Intermedia
Intermedia was our old system set up by my predecessor. This system was crashing often during our high season which is what pushed us to look into a new phone system. For Intermedia, call quality was poor and the phone system was set up just like your old grandma's phone system. Regardless of time of day or year, calls ring 8 times then go to VM. Now we have a business schedule with Fonality that reads the appropriate message for better customer service. The other issue is we would be speaking with customers on the phone and when an inbound call comes in, we would have to put our call on hold to simply put another customer on hold. This interruption is unacceptable. Not only is Fonality $10 cheaper, but it provides much better reliability (selling point to the owners) but also provides great features for agents and their managers to improve productivity. This transition has been a major upgrade for our company's call center.
5
The users of our fonality phone system represent a few roles in a small business. It is utilized ownership and our sales positions for both inbound and outbound calls. We use it for tracking agent quotas with fonality reporting to our senior managers to make sure quotas are reached every day. The shop will use the softphone features to book clients when the office is busy to add extra fexiability for our booking system.
1
Fonality can be a simple interface to use for beginners by using the hardphone, but it can be complcated when using the full features of Fonality. There is a learning curve although once you understand the layout of the system it is easy to figure out small problems. The biggest problem is our licence is basic and fonality does not recognize location settings. So the work around to use only a soft phone is to "move" call to answer, but this extra complexity makes training much harder and support more combersome.
  • Customer support
  • Booking tours
  • Direct calls to owners and upper management
  • Displaying ads on hold music for customers and product awareness
  • Use our shop as a secondary call center during our slow season to minimize payroll costs
  • Flexibility to work from home and provide the same customer experience
  • Night mode to be able to close shop early without having customers go through the standard prompt
  • More use of cellphone routing
  • Agents can work from home, which may allow us to work without office space
  • More advance routing of calls to give agents more information on inbound calls
  • Recording keeping of inbound and outbound calls to follow up with potential big sales and development of new sales leads
Superior service and reliability compared to alternatives and the the softphone ability is amazing to have for our situation
Yes
Reliability was our biggest concern. We were also looking for cheaper alternatives and Fonality was able to provide both key features. The extra cool things we can do now is the hudweb and softphone ability. This really helps us in the flexibility of our call center and provide more information about the performance of our call center and insight to how we can improve our staff training.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
Product features for me as tge system administrator is the most important although owners it is the price. The features allow us to do more with less staff ultimately save us alot in payroll but the owners have not seen that benefit yet, but the love the idea of saving on our monthly bill during our slow season
It would have been better to sample the system's interface with a demo version. The best I could find are youtube videos on how to use the system. These were helpful but actual trials of the software would have gave me the confidence to make the move to Fonality quicker.
  • Implemented in-house
Yes
First stage we worked on a spreadsheet to figure out how we want the system to behave. The tech made it very easy to make the initial settings and we worked together to make the system perfect for what we need. We waited a month after the configuration for testing before we ported over our main line to make the system "active" When we ported the number I asked Fonality to let me know 2 days before its complete so I can ensure it was good for training the new agents, although the number was ported without warning but everything worked out ok, no issues on the day we went live
Change management was minimal
We are able to multitask with more associates to allow them to work on a virtual call center when working from multiple locations. There is minor restructuring due to the fact that the Fonality phone system allows us to do this. This is a huge benefit for the company overall but additional training is needed
  • Not know exactly when our main line would be ported over
  • Hard to test system using phones attached to agents because Fonality treats it as an interoffice call. There should be a better way to simulate 4-5 inbound calls to see how the system and reps can place on hold, transfer.
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
  • Online training
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
It can be as complex or simple as you like, it really gives you the freedom to choose however it works best for your business. For us I like the complexity as it gives us the ability to give more information to our agents by how the calls are routed
I recommend going with their tech's recommendations. You can make the decisions although you should go with the advice from the techs. You really need to follow their specific instructions. Do not, not listen to the techs, as they know the technical things and can solve those technical issues without causing more issues
No - there is no facility to customize the interface
No - we have not done any custom code
Fonality has been working great for us and we will make some changes to the server as we test and perfect how the system can better serve our customers and our agents. We will work with the techs to ensure that any changes are going to work as intended. If we could test the system beforehand it would be even better
Support has been great from start to finish. They sent me an Excel spreadsheet questionnaire on how we would like the system to behave. The tech made the initial setup very easy. We took 1 month to finalize and test the new system before we ported over our main number. All the support from technical training for the admins and user support on issues like call transfers. The system works flawlessly, but there is a learning curve to use all the benefits of Fonality
No
The initial setup was easy and the tech walked us through how to best setup the system for our business and created it the way that we wanted. He coached us through the process on making minor adjustments as the business grows and additional lines or agents are added. He carefully explained the features and the benefits to the company by how to utilize them
  • The server configuration is straight forward and idiot proof for the most part
  • The hardphones exceed expectations
  • The integration of WebHUD and Desktop software are great!
  • The different licences and the softphone software. The software gives us the ability to create weird problems with accepting transferring calls.
  • The learning curve for training new staff is there although for most people I think it's easy to learn.
  • It would be nice to have a feature to have a test or sample of possible changes before it goes live for our customers. For example to update the menu, change the music, ect
Yes, but I don't use it
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Score 8 out of 10
Vetted Review
Verified User
It is used by the entire organization. It is used for conference calls and international communication. So far the service is pretty impressive.
  • Easy calling facility. Best VOIP. Easy monitoring on fingertips with conferencing facility especially when you are working in different time zones.
  • Unlimited calls and unlimited call queues with email reports. They have the best customer support and software is very impressive.
  • User-friendly and no hidden fees so far. Best for remote and virtual employees working in different locations.
  • It is cost effective but more plans would be more effective.
  • Clear image of the countries that they cover in service when it comes to international calls.
  • more promotions and easy to reach.
For call centers and people who work in various locations, especially in different countries, Fonality is the best choice. The HUD software is a plus for travelers. For any VoIP calls - Fonality is the best choice as see it as a cost effective and user friendly service with good customer service.
Cloud PBX (4)
57.5%
5.8
Hosted PBX
70%
7.0
Multi-level Interactive Voice Response (IVR)
80%
8.0
Call reports
80%
8.0
Directory of employee names
N/A
N/A
Call Management (5)
80%
8.0
Answering rules
80%
8.0
Call recording
80%
8.0
Call park
80%
8.0
Call screening
80%
8.0
Message alerts
80%
8.0
VoIP system collaboration (2)
65%
6.5
Video conferencing
50%
5.0
Audio conferencing
80%
8.0
Mobile apps (2)
70%
7.0
Mobile app for iOS
70%
7.0
Mobile app for Android
70%
7.0
  • Effective training and support.
  • HUD software makes it easy to travel.
  • User friendly, cost effective, comfort and best customer service with unlimited call and queue facility.
It did not support my international calls and I was not happy with their service provided.
5
We provide computer services to our customers that includes sales and marketing together with tech support. We also act as call center.
5
Basic phone knowledge with call center experience can use fonality. Fonality is user friendly and it is very easy to adopt.
  • calling our customers
  • call monitering- call data
  • conference calls
  • we were able to join few international calls together
  • call monitering took new dimention because of status reports
  • conferencing is more easy
  • we will be getting more lines and expanding seats
  • Analytics department and customer service department will be switching to fonality soon
  • we might cut our cost on third party phone company and start our entire process with fonality soon.
Yes
grass hopper - quality and service was not satisfactory and it did not meet our standards
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Product feature - One of the most important thing that I was looking for in a VOIP service is voice clearance and international conferencing together with detailed call montering. I was able to achieve all these in fonality that too in a great price. I pretty much had a bad experience with my previous choice so I was cautiously choosing fonality which absolutely did not disappoint me at all. I will defenitely recommend this for my other deparments in this concern,
I will still go with fonality for the quality they provide and the customer service offered by them. I was so impressed by the way my issues were resolved.
  • Implemented in-house
No
Change management was a major issue with the implementation
cost cutting and better quality of products. Third party phone was replaced by VOIP. Tried Grass hopper and was not happy with it. Then found fonality and was very happy with the service and quality.
  • transfer of phone numbers
  • software installation
  • training
Quality provided was good but it was hard for us due to time differences and our back office team was off shore at that point of time.
Yes
If my project budjet support for premium package of fonality means then I will go for it without any hesitation because me and my team just love their services.
Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
No
Absolutely. We had a conference call with our new clients from UK. And it was just four days since we installed fonality, we had no idea about conference bridging as we had the seminar scheduled only for the day after. But when we reached the customer support with our problem and informed them about the time frame .... customer service surprised us by helping us out in no time - stood by our side and resolved it and made sure that our job was done and we were happy.
  • quality calls amd call queues
  • call monitering
  • HUD web soft phone
  • sometimes conference bridge
  • installation of desk phone but good customer service made my work easy
  • software updates
USer friendly system and it is flexible. I am able to train my team very easily. Customer support helped me to resolve all issues.
Raghuvir Lavari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Fonality is used as our in-house PBX using PRI Line which reduced major communication issues. It was necessary for our firm to succeed when customer service calls are high. It was used by the whole company as major step forward to improve customer communication and provide instant follow-up, and maintain our high compliance program with the next technology for a new generation.
  • Instant call log when customer calls and keeps history of what the call was for. Real time Chat within High privacy of the firm for internal document.
  • Customer relationship on your finger tip with all information that you need.
  • Crystal clear sound way better than ordinary hosted PBX.
  • Everyone loves Fonality because of the great integration with Salesforce.
  • Mobile communication or App
  • CTI development
  • Find me feature
It has CTI integration with Salesforce and our in-house PBX.
Cloud PBX (5)
96%
9.6
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
User templates
90%
9.0
Call reports
100%
10.0
Directory of employee names
90%
9.0
Call Management (5)
96%
9.6
Answering rules
100%
10.0
Call recording
90%
9.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
90%
9.0
VoIP system collaboration (2)
95%
9.5
Video conferencing
90%
9.0
Audio conferencing
100%
10.0
Mobile apps (2)
80%
8.0
Mobile app for iOS
90%
9.0
Mobile app for Android
70%
7.0
  • Productivity
  • Customer Service
  • Salesforce CRM Integration
  • Great for inhouse
  • Cloud
  • Fonality
At the time no other company had invented a CTI adapter for Salesforce.
50
Compliance solution
1
Linux and hardware software
  • Cloud salesforce
  • All call log tracebility
  • Leader in Crm innnovation
  • Support cti
  • Internal chat
  • Call trace
  • Customer service
  • Account management
  • Call tranfer
We have build this new platform and successfully implement with salesforce and improve productivityo
No
No reasontomove out
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
All goods
Better server for better quality
  • Implemented in-house
Its easy I can setup in one day
No
Move from Broadview
Change management was a big part of the implementation and was well-handled
Quality improve by move inhouse PRI
  • Training
  • Software install to all user time
  • Linux support
  • PRI
  • Phone numbers porting from old provider
It's great team to working with for east cost time
  • Online training
  • In-person training
  • Self-taught
Great
Great service but only west cost timetable
Yes due to my hardware software background
Preconfigure
Cti and salesforce
No - we have not done any customization to the interface
No need
Yes - we have added extensive custom code
Website
Salesforce call trace
Yes
Need improve support and Licence
It's ok except you need to work on east coast time if your employer pay overtime it's good if not then workout
Yes
Product update
Evening
Its real great
Solve when you open the ticket
It's one of great for Salesforce integration
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