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NetFortris

NetFortris
Formerly Fonality

Overview

What is NetFortris?

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.

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Recent Reviews

TrustRadius Insights

1. User Interface Complexity: Some users have expressed frustration with the complexity of the HUD web and software user interface, …
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Fonality Review

4 out of 10
September 20, 2019
Incentivized
It is used across the whole organization. It is great for creating different schedules based on different regions of clients.
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Great!

7 out of 10
March 17, 2017
Incentivized
I use Fonality to give customers automated information via telephone and to encourage them to make their purchase online through our …
Continue reading
Read all reviews

Popular Features

View all 14 features
  • Directory of employee names (78)
    10.0
    100%
  • Call reports (78)
    9.0
    90%
  • Message alerts (78)
    9.0
    90%
  • Answering rules (89)
    7.0
    70%
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Pricing

View all pricing

Hybrid Software Subscription (Required with Hybrid Premise)

$14.99

On Premise
per user, per month

Essentials Edition

$19.99

Cloud
per user, per month

Professional Edition

$24.99

Cloud
per user, per month

Entry-level set up fee?

  • $5 per user
    Required
For the latest information on pricing, visithttp://www.fonality.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $30 per month
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Product Demos

NetFortris Product Spotlight - Comm-unity HUDWeb Demo

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.8
Avg 8.2

Call Management

Customized phone system settings

7.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.5
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.3
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Product Details

What is NetFortris?

Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:

  • Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
  • Building in fundamental call center features like simple queues
  • Offering advanced features that make enterprise-level call center available at the fraction of the price
  • Including a web phone and mobile app at no additional cost
  • Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
  • Providing 24/7 support - even on holidays
  • Transparency: if there is an issue, they'll tell users

NetFortris Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Heads Up Display (HUD) UC applications
  • Supported: 100+ Business Phone System Features
  • Supported: Softphone (Included)
  • Supported: Voicemail Transcription
  • Supported: Call Center Software (Built-in)
  • Supported: On Demand Recording / Record All
  • Supported: Paperless Fax / FaxLync
  • Supported: 24/7 Support

NetFortris Screenshots

Screenshot of Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Screenshot of Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Screenshot of Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Screenshot of Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris Video

NetFortris Integrations

NetFortris Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal (99 countries and territories)
Supported LanguagesEnglish

Frequently Asked Questions

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.

NetFortris starts at $30.

8x8 Work, RingEX, and Vonage Business Communications are common alternatives for NetFortris.

Reviewers rate Directory of employee names highest, with a score of 10.

The most common users of NetFortris are from Small Businesses (1-50 employees).

NetFortris Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(162)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Joseph Greaney | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are a kayak company and primarily use it for booking tours in our office. The softphone feature was key so we could also take calls in our shop using an USB headset. The installation was easy and straightforward. Our tech made it simple. My issues now are the subscription plan. We have the basic [plan] and the HUD does not recognize the agent location. We found workarounds by moving a call to a softphone to answer but it sometimes causes big issues for agents. As for now, it is our slow season; we can not upgrade to a call center license. We will keep working on the softphone functionality.
  • Reliability of the system
  • The customization of the inbound call experience
  • Ability to transfer calls to a softphone, hardphone and cell phone
  • Great customer service
  • More clear on the subscription features and costs at time of quotes
  • Remove unusable features from the softphone if subscription does not cover
Great for both small and large businesses. Great for mobile agents when you have the call center licence to forward calls appropriately. Does not work well if the agents aren't tech savvy, there is a learning curve to use the fonality system to the best of its ability. Although, the webinars provide good instruction. The ability for managers to listen in on calls with a call center license will help with training new recruits.
Cloud PBX (4)
92.5%
9.3
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
90%
9.0
Call reports
90%
9.0
Directory of employee names
90%
9.0
Call Management (5)
28%
2.8
Answering rules
60%
6.0
Call recording
80%
8.0
Call park
N/A
N/A
Call screening
N/A
N/A
Message alerts
N/A
N/A
VoIP system collaboration (2)
N/A
N/A
Video conferencing
N/A
N/A
Audio conferencing
N/A
N/A
Mobile apps (2)
35%
3.5
Mobile app for iOS
N/A
N/A
Mobile app for Android
70%
7.0
  • The system is $10 per month cheaper than Intermedia, although we would have to upgrade to a more expensive plan of +$50 per month to maximize Fonality.
  • It's too early to tell but with auto answer it should allow us to take more calls with fewer agents and still provide a better customer experience. Should save on payroll.
  • With the 99.99% reliability with fonality, we have fewer dropped calls and most likely capture more potential sales.
  • Intermedia
Intermedia was our old system set up by my predecessor. This system was crashing often during our high season which is what pushed us to look into a new phone system. For Intermedia, call quality was poor and the phone system was set up just like your old grandma's phone system. Regardless of time of day or year, calls ring 8 times then go to VM. Now we have a business schedule with Fonality that reads the appropriate message for better customer service. The other issue is we would be speaking with customers on the phone and when an inbound call comes in, we would have to put our call on hold to simply put another customer on hold. This interruption is unacceptable. Not only is Fonality $10 cheaper, but it provides much better reliability (selling point to the owners) but also provides great features for agents and their managers to improve productivity. This transition has been a major upgrade for our company's call center.
5
The users of our fonality phone system represent a few roles in a small business. It is utilized ownership and our sales positions for both inbound and outbound calls. We use it for tracking agent quotas with fonality reporting to our senior managers to make sure quotas are reached every day. The shop will use the softphone features to book clients when the office is busy to add extra fexiability for our booking system.
1
Fonality can be a simple interface to use for beginners by using the hardphone, but it can be complcated when using the full features of Fonality. There is a learning curve although once you understand the layout of the system it is easy to figure out small problems. The biggest problem is our licence is basic and fonality does not recognize location settings. So the work around to use only a soft phone is to "move" call to answer, but this extra complexity makes training much harder and support more combersome.
  • Customer support
  • Booking tours
  • Direct calls to owners and upper management
  • Displaying ads on hold music for customers and product awareness
  • Use our shop as a secondary call center during our slow season to minimize payroll costs
  • Flexibility to work from home and provide the same customer experience
  • Night mode to be able to close shop early without having customers go through the standard prompt
  • More use of cellphone routing
  • Agents can work from home, which may allow us to work without office space
  • More advance routing of calls to give agents more information on inbound calls
  • Recording keeping of inbound and outbound calls to follow up with potential big sales and development of new sales leads
Superior service and reliability compared to alternatives and the the softphone ability is amazing to have for our situation
Yes
Reliability was our biggest concern. We were also looking for cheaper alternatives and Fonality was able to provide both key features. The extra cool things we can do now is the hudweb and softphone ability. This really helps us in the flexibility of our call center and provide more information about the performance of our call center and insight to how we can improve our staff training.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
Product features for me as tge system administrator is the most important although owners it is the price. The features allow us to do more with less staff ultimately save us alot in payroll but the owners have not seen that benefit yet, but the love the idea of saving on our monthly bill during our slow season
It would have been better to sample the system's interface with a demo version. The best I could find are youtube videos on how to use the system. These were helpful but actual trials of the software would have gave me the confidence to make the move to Fonality quicker.
  • Implemented in-house
Yes
First stage we worked on a spreadsheet to figure out how we want the system to behave. The tech made it very easy to make the initial settings and we worked together to make the system perfect for what we need. We waited a month after the configuration for testing before we ported over our main line to make the system "active" When we ported the number I asked Fonality to let me know 2 days before its complete so I can ensure it was good for training the new agents, although the number was ported without warning but everything worked out ok, no issues on the day we went live
Change management was minimal
We are able to multitask with more associates to allow them to work on a virtual call center when working from multiple locations. There is minor restructuring due to the fact that the Fonality phone system allows us to do this. This is a huge benefit for the company overall but additional training is needed
  • Not know exactly when our main line would be ported over
  • Hard to test system using phones attached to agents because Fonality treats it as an interoffice call. There should be a better way to simulate 4-5 inbound calls to see how the system and reps can place on hold, transfer.
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
  • Online training
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
It can be as complex or simple as you like, it really gives you the freedom to choose however it works best for your business. For us I like the complexity as it gives us the ability to give more information to our agents by how the calls are routed
I recommend going with their tech's recommendations. You can make the decisions although you should go with the advice from the techs. You really need to follow their specific instructions. Do not, not listen to the techs, as they know the technical things and can solve those technical issues without causing more issues
No - there is no facility to customize the interface
No - we have not done any custom code
Fonality has been working great for us and we will make some changes to the server as we test and perfect how the system can better serve our customers and our agents. We will work with the techs to ensure that any changes are going to work as intended. If we could test the system beforehand it would be even better
Support has been great from start to finish. They sent me an Excel spreadsheet questionnaire on how we would like the system to behave. The tech made the initial setup very easy. We took 1 month to finalize and test the new system before we ported over our main number. All the support from technical training for the admins and user support on issues like call transfers. The system works flawlessly, but there is a learning curve to use all the benefits of Fonality
No
The initial setup was easy and the tech walked us through how to best setup the system for our business and created it the way that we wanted. He coached us through the process on making minor adjustments as the business grows and additional lines or agents are added. He carefully explained the features and the benefits to the company by how to utilize them
  • The server configuration is straight forward and idiot proof for the most part
  • The hardphones exceed expectations
  • The integration of WebHUD and Desktop software are great!
  • The different licences and the softphone software. The software gives us the ability to create weird problems with accepting transferring calls.
  • The learning curve for training new staff is there although for most people I think it's easy to learn.
  • It would be nice to have a feature to have a test or sample of possible changes before it goes live for our customers. For example to update the menu, change the music, ect
Yes, but I don't use it
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Fonality is being used across the whole organization. It meets our VoIP requirements. We are able to create new users, set up extensions, and menus through the web interface. The system, as well as the phones, have worked with limited interruptions. If I ever have any issues, they are available via chat or a phone call.
  • Web interface is easy to use.
  • Setting up new phones and users is quick.
  • Fonality provides good support if there are ever any issues.
  • Quality service and easy to work with.
  • Sometimes the account managers take longer to respond when dealing with account issues.
  • Should have access to add a new phone directly through the web, but Fonality needs the MAC address to do that.
  • Setting up the company directory could be more straightforward.
Fonality would work for organizations of any size. It simply requires a PBX and VoIP phones, so it's relatively easy to get started. Setup and use are straightforward, and you don't have to be tech savvy to use the system. Overall it is a clean system and is well suited for any VoIP implementation.
Cloud PBX (4)
80%
8.0
Hosted PBX
80%
8.0
Multi-level Interactive Voice Response (IVR)
80%
8.0
Call reports
80%
8.0
Directory of employee names
80%
8.0
Call Management (5)
80%
8.0
Answering rules
80%
8.0
Call recording
80%
8.0
Call park
80%
8.0
Call screening
80%
8.0
Message alerts
80%
8.0
VoIP system collaboration (1)
80%
8.0
Audio conferencing
80%
8.0
Mobile apps (2)
50%
5.0
Mobile app for iOS
50%
5.0
Mobile app for Android
50%
5.0
  • Pricing is good for our company with the amount of users we have.
  • Relatively low maintenance costs.
  • Hardware and software support is available when needed.
I have used Nortel systems in the past, and those interfaces were more cumbersome and not as easy to use. Fonality is more straightforward with their web interface and set up of phones. It is easier to use and quicker for users to learn how to maneuver around the system, as well as the phones.
30
We have various departments in our organization and the majority of them use the phone system.
This includes: management, accounting, IT, marketing, and human resources.
Everyone that needs the ability to communicate quickly and efficiently has access to the phone system.
It is important that it is readily available and assists them in their daily functions.
1
In order to support the phone system you need a technical background.
Since this is a VoIP based system, you need to know how to configure firewalls and switches to pass phone traffic to the SIP provider.
In addition, the ability to set up VLANs is important since network segmentation is key when it comes to voice traffic.
  • Dealing with customers on a daily basis.
  • Setting up conference calls and taking part in meetings.
  • Working with internal employees to achieve the quickest response times.
  • Using HUD to message employees when they are not available.
  • Conference calls are quick and easy.
  • Menu system setup is straightforward via the web interface.
  • Using conference calls when employees are on the road.
  • Sending messages to mobile phones.
  • Voicemail to email is convenient.
The phone system has been easy to use, with little to no downtime in the 5 plus years we have had it.
Adding additional users and phones is straightforward and quick.
The support is always available when we need it which is important for a 24/7 business that relies on quick communication.
Yes
Replaced an older POTS. We needed a VoIP system that was easy to use and configure.
The older system was cumbersome and difficult to add new users and phones.
It was also not as cost effective due to higher phone and operating costs.
Fonality made sense both on a technical and financial level.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
The most important factor was features and usability.
We needed a straightforward system, both from an admin and user perspective.
The ability to add new users and phones was important, as well as users being to able to learn the system quickly.
All the features that the system has were important to us (voicemail to email, conference calls, directory).
The process would stay the same when choosing the system.
We knew the features that we wanted in the system and we chose the best system based on them.
Being able to use various phones was important, rather than being forced to use one provider so that was key in the evaluation process.
  • Implemented in-house
No
  • No major issues but just assisting users with the daily usage of the phones.
  • No major issues but just assisting users with the daily usage of the phones.
  • No major issues but just assisting users with the daily usage of the phones.
Implementation was smooth throughout the entire process.
The hardest part was getting the network configured properly to pass voice traffic.
It helps having a network administrator who has had experience with these types of installations.
Although Fonality support is available, having on-site assistance is always beneficial when issues do arise after the install.
  • Online training
  • In-person training
  • Self-taught
Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users.
It went smoothly and all the details and functions of the system were made available to the office staff.
Any questions were answered promptly and if any issues did arise, Fonality was available to answer them.
Online training was available via PDF's and manuals. They were well written and the various phone functions were outlined in all the chapters.
Everything from placing calls to checking voicemails were detailed in the online training. It made learning and using the phones easy because all the details were outlined in an easy to read fashion.
For people who have used business phone systems before, the phones were easy to use. There was nothing unique in this aspect.
The menu system for each individual phone was a little different, depending on the phones that people used in the past.
But overall, most people did not need training and the self-taught approach worked.
The phone system is not complex and has many options to configure various settings, both to the administrative interface and the individual phones.
It was the right amount and updates were available if more changes were needed.
The phones have the ability to change ringtones, backgrounds, and other unique options that are not available on other systems.
Since the system is relatively easy to set up and use, there are no best practices for configuring it.
I would recommend to read the online manuals if you have any issues.
However, if you have had experience with VoIP systems then you know that you can experiment with configuring various options without any issues.
Some - we have done small customizations to the interface
The main customizations that were done to the user interface were menu related.
We have various menus set up when someone calls in to the main extension.
It was straightforward to set up and Fonality was able to assist in this.
It did take some learning to figure it out but overall not difficult with their assistance.
Some - we have added small pieces of custom code
We have had some custom code added in order to forward older phone extensions.
Fonality was able to assist in this and test the process after the initial install.
It did take a little work and testing, however they were readily available to assist.
Overall, they were patient and it worked out adding this feature.
We also added the ability to forward desk phones to mobile phones.
This was a nice feature that allowed staff to be away from their desk and still receive calls.
It was easy to set up as well, and convenient for employees who were out in the field and could still communicate with office staff.
Yes
We pay for yearly technical support and maintenance. This includes phone and chat support.
If an issue ever arises, I can place a call and open a trouble ticket.
This is typically resolved the same day since the support staff is available during regular business hours and helps with any and all issues.
We pay for yearly technical support and maintenance. This includes phone and chat support.
If an issue ever arises, I can place a call and open a trouble ticket.
This is typically resolved the same day since the support staff is available during regular business hours and helps with any and all issues.
No
We recently purchased new phones for a new office setup. Fonality was available to assist in the configuration and setup throughout the entire process.
There were specific changes that needed to be made to the phones in order to gain access to the network.
They assisted in a quick and helpful manner.
  • Dialing and company directory.
  • Conference calls and meetings.
  • Voicemail to email interface.
  • Nothing is difficult or cumbersome.
  • Nothing is difficult or cumbersome.
  • Nothing is difficult or cumbersome.
Yes, but I don't use it
The system is straightforward and easy to use.
Whether you are a user or an admin, you can learn very quickly how to use the phones.
It does not require much technical knowledge on how to use various functions, as they are well implemented and easy to find.
The usability is a big plus of this system.
It is easy to scale this system, as long as you have the proper technical staff available to support it.
Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.
Overall, it is not that difficult as long as all of this is in place.
Fonality has been available to us 99% of the time. There have rarely been any lengthy outages.
If any issues do occur, their support staff is available around the clock to help.
This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability.
Fonality's performance is excellent. The phones work flawlessly and the calls are clear.
It is a well put-together system that does not need daily support.
It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones.
More systems should strive to work as well as Fonality's.
  • Microsoft Outlook
  • Windows OS
  • HUD Web
Integration with Microsoft Outlook is relatively straightforward.
Fonality provides a plug-in that allows users to dial directly from the Outlook interface.
It integrates well with the address book and picks up numbers and names.
  • Revenue Control System
  • HR system
  • Access Control System
We have not looked into the integration of this system with other vendors.
  • File import/export
  • Single Signon
Most of the integration technologies have been covered here.
Integration with Microsoft Outlook is relatively straightforward.
Fonality provides a plug-in that allows users to dial directly from the Outlook interface.
It integrates well with the address book and picks up numbers and names.
Fonality support is available if any integration needs to take place.
It is never an issue with getting their technical support staff to assist.
Even if it is a new concept, they will still look into and attempt to assist in the implementation.
It is a configurable system if you are looking for added functionality.
The vendor is relatively easy to work with on the sales side.
We were able to communicate to them the amount of users we needed, as well as the maintenance contract.
They provided in-depth information on the up-front costs, as well as future expenditures, which made it easy to understand the overall investment.
They were available after the sale to provide additional support when necessary via email or phone.
It was never an issue to get a hold of the account manager or other support staff.
More companies should strive to provide this type of post sales support, because it helps in retaining future business.
Our main terms were server and phone costs, as well as the maintenance contract.
They were able to provide detailed information on all of this, which made it easy to see all the costs.
The negotiating was relatively straightforward, and it was not difficult to receive the service and cost that we wanted.
Dealing with the vendor is easy when you know exactly what you want.
As long as you have all your numbers in front of you and present them in a clear and concise manner than the rest will work itself out.
In this case, the number of users as well as features that we expected were important in the overall sales process.
Yes
We have upgraded to a new release of Fonality several times through the past 5 years.
It was a quick process (typically less than 15 minutes).
There is a web interface that has an upgrade option and it takes care of the update automatically and provides a log through the entire process.
  • Server stability improvements
  • Phone feature improvements
  • Call quality improvements
  • Added phone features
  • Added server functionality
  • Added user features
No
No
Raghuvir Lavari | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Fonality is used as our in-house PBX using PRI Line which reduced major communication issues. It was necessary for our firm to succeed when customer service calls are high. It was used by the whole company as major step forward to improve customer communication and provide instant follow-up, and maintain our high compliance program with the next technology for a new generation.
  • Instant call log when customer calls and keeps history of what the call was for. Real time Chat within High privacy of the firm for internal document.
  • Customer relationship on your finger tip with all information that you need.
  • Crystal clear sound way better than ordinary hosted PBX.
  • Everyone loves Fonality because of the great integration with Salesforce.
  • Mobile communication or App
  • CTI development
  • Find me feature
It has CTI integration with Salesforce and our in-house PBX.
Cloud PBX (5)
96%
9.6
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
User templates
90%
9.0
Call reports
100%
10.0
Directory of employee names
90%
9.0
Call Management (5)
96%
9.6
Answering rules
100%
10.0
Call recording
90%
9.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
90%
9.0
VoIP system collaboration (2)
95%
9.5
Video conferencing
90%
9.0
Audio conferencing
100%
10.0
Mobile apps (2)
80%
8.0
Mobile app for iOS
90%
9.0
Mobile app for Android
70%
7.0
  • Productivity
  • Customer Service
  • Salesforce CRM Integration
  • Great for inhouse
  • Cloud
  • Fonality
At the time no other company had invented a CTI adapter for Salesforce.
50
Compliance solution
1
Linux and hardware software
  • Cloud salesforce
  • All call log tracebility
  • Leader in Crm innnovation
  • Support cti
  • Internal chat
  • Call trace
  • Customer service
  • Account management
  • Call tranfer
We have build this new platform and successfully implement with salesforce and improve productivityo
No
No reasontomove out
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
All goods
Better server for better quality
  • Implemented in-house
Its easy I can setup in one day
No
Move from Broadview
Change management was a big part of the implementation and was well-handled
Quality improve by move inhouse PRI
  • Training
  • Software install to all user time
  • Linux support
  • PRI
  • Phone numbers porting from old provider
It's great team to working with for east cost time
  • Online training
  • In-person training
  • Self-taught
Great
Great service but only west cost timetable
Yes due to my hardware software background
Preconfigure
Cti and salesforce
No - we have not done any customization to the interface
No need
Yes - we have added extensive custom code
Website
Salesforce call trace
Yes
Need improve support and Licence
It's ok except you need to work on east coast time if your employer pay overtime it's good if not then workout
Yes
Product update
Evening
Its real great
Solve when you open the ticket
It's one of great for Salesforce integration
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