NetFortris

NetFortris
Formerly Fonality

About TrustRadius Scoring
Score 6.3 out of 100
NetFortris

Overview

Recent Reviews

Fonality Review

4 out of 10
September 20, 2019
It is used across the whole organization. It is great for creating different schedules based on different regions of clients.
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Disappointed User

3 out of 10
July 11, 2017
Fonality is our sole provider of VOIP for our insurance agency. We use the system to support our sales effort and customers service. We …
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Great!

7 out of 10
March 17, 2017
I use Fonality to give customers automated information via telephone and to encourage them to make their purchase online through our …
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Popular Features

View all 14 features

Directory of employee names (78)

10.0
100%

Message alerts (78)

9.0
90%

Call reports (78)

9.0
90%

Answering rules (89)

7.0
70%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Hybrid Software Subscription (Required with Hybrid Premise)

$14.99

On Premise
per user, per month

Essentials Edition

$19.99

Cloud
per user, per month

Professional Edition

$24.99

Cloud
per user, per month

Entry-level set up fee?

  • $5 per userRequired
For the latest information on pricing, visithttp://www.fonality.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $30 per month

Features Scorecard

Cloud PBX

7.8
78%

Call Management

7.4
74%

VoIP system collaboration

7.5
75%

Mobile apps

9.0
90%

Product Details

What is NetFortris?

Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:

  • Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
  • Building in fundamental call center features like simple queues
  • Offering advanced features that make enterprise-level call center available at the fraction of the price
  • Including a web phone and mobile app at no additional cost
  • Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
  • Providing 24/7 support - even on holidays
  • Transparency: if there is an issue, they'll tell users

NetFortris Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Heads Up Display (HUD) UC applications
  • Supported: 100+ Business Phone System Features
  • Supported: Softphone (Included)
  • Supported: Voicemail Transcription
  • Supported: Call Center Software (Built-in)
  • Supported: On Demand Recording / Record All
  • Supported: Paperless Fax / FaxLync
  • Supported: 24/7 Support

NetFortris Screenshots

Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris Video

NetFortris Integrations

NetFortris Competitors

NetFortris Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%

NetFortris Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal (99 countries and territories)
Supported LanguagesEnglish

Comparisons

View all alternatives

Frequently Asked Questions

What is NetFortris?

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.

How much does NetFortris cost?

NetFortris starts at $30.

What is NetFortris's best feature?

Reviewers rate Directory of employee names highest, with a score of 10.

Who uses NetFortris?

The most common users of NetFortris are from Small Businesses (1-50 employees) and the Insurance industry.

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Joseph Greaney | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The initial setup was easy and the tech walked us through how to best setup the system for our business and created it the way that we wanted. He coached us through the process on making minor adjustments as the business grows and additional lines or agents are added. He carefully explained the features and the benefits to the company by how to utilize them
Score 8 out of 10
Vetted Review
Verified User
Review Source
Absolutely. We had a conference call with our new clients from UK. And it was just four days since we installed fonality, we had no idea about conference bridging as we had the seminar scheduled only for the day after. But when we reached the customer support with our problem and informed them about the time frame .... customer service surprised us by helping us out in no time - stood by our side and resolved it and made sure that our job was done and we were happy.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We recently purchased new phones for a new office setup. Fonality was available to assist in the configuration and setup throughout the entire process.
There were specific changes that needed to be made to the phones in order to gain access to the network.
They assisted in a quick and helpful manner.
Jim Danforth | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
When we signed up for Fonality in 2011 the support was great with the onboarding. Anytime I called there was someone there to help work through the issues or questions. There were some call issues and we separated the network traffic and the system worked as advertised. Support is there for the on boarding process.