Formerly Fonality

About TrustRadius Scoring
Score 6.1 out of 100


Recent Reviews

Fonality Review

4 out of 10
September 20, 2019
It is used across the whole organization. It is great for creating different schedules based on different regions of clients.
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Disappointed User

3 out of 10
July 11, 2017
Fonality is our sole provider of VOIP for our insurance agency. We use the system to support our sales effort and customers service. We …
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7 out of 10
March 17, 2017
I use Fonality to give customers automated information via telephone and to encourage them to make their purchase online through our …
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Popular Features

View all 14 features

Directory of employee names (77)


Message alerts (77)


Answering rules (88)


Call reports (77)


Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of NetFortris, and make your voice heard!


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Hybrid Software Subscription (Required with Hybrid Premise)


On Premise
per user, per month

Essentials Edition


per user, per month

Professional Edition


per user, per month

Entry-level set up fee?

  • $5 per userRequired
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $30 per month

Features Scorecard

Cloud PBX


Call Management


VoIP system collaboration


Mobile apps


Product Details

What is NetFortris?

Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:

  • Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
  • Building in fundamental call center features like simple queues
  • Offering advanced features that make enterprise-level call center available at the fraction of the price
  • Including a web phone and mobile app at no additional cost
  • Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
  • Providing 24/7 support - even on holidays
  • Transparency: if there is an issue, they'll tell users

NetFortris Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Heads Up Display (HUD) UC applications
  • Supported: 100+ Business Phone System Features
  • Supported: Softphone (Included)
  • Supported: Voicemail Transcription
  • Supported: Call Center Software (Built-in)
  • Supported: On Demand Recording / Record All
  • Supported: Paperless Fax / FaxLync
  • Supported: 24/7 Support

NetFortris Screenshots

Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris Video

NetFortris Integrations

NetFortris Competitors

NetFortris Customer Size Distribution

Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%

NetFortris Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal (99 countries and territories)
Supported LanguagesEnglish


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Frequently Asked Questions

What is NetFortris?

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.

How much does NetFortris cost?

NetFortris starts at $30.

What is NetFortris's best feature?

Reviewers rate Call park highest, with a score of 8.7.

Who uses NetFortris?

The most common users of NetFortris are from Small Businesses (1-50 employees) and the Insurance industry.


(1-16 of 16)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Review Source
The phone system has been easy to use, with little to no downtime in the 5 plus years we have had it.
Adding additional users and phones is straightforward and quick.
The support is always available when we need it which is important for a 24/7 business that relies on quick communication.
Score 4 out of 10
Vetted Review
Verified User
Review Source
Because of all of the issues we are having, our company is switching to InContact. We can use all of our current Centurylink numbers and also have the mixture of having both soft phones and desk phones. Most importantly we are able to have each call saved to a .wav format (for review and audit purposes )which Fonality does not offer.
September 18, 2014


Chad Stoos | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
There has been a few early morning glitches that has affected service, but they get the issues resolved in a very timely manner. I am unable to remember a time when we had issues during prime business hours. The flexibility of using a softphone as well as a cellphone allows us to work away from the office when the need arrives.
Kevin Hulett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly.
Score 9 out of 10
Vetted Review
Verified User
Review Source
With us it's all about price, price, price. If I can show a system that is cheaper then we would switch. There is another option of a plain asterisk box but then there is no support. You will be on your own. Note: Fonalty is just selling you asterisk with their customization. The core part of Fonalty is asterisk and if you have the skill set, you don't need Fonalty you can do this on your with free asterisk box. but as we need the support from Fonality and do not have an asterisk expert on staff we will continue to renew our service with Fonalty.
Robert Keppel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
There is a bit of a learning curve when going from a resident PBX system to a hosted VoIP system, but once you've managed the change, the functionality and cost are unbeatable. This much I know, should I ever decide to shop my Fonality Contract at renewal, it will absolutely be with another VoIP provider. Fortunately for Fonality and my office, I've yet to find another system out there that would rival Fonality's Hosted Connect Plus VoIP product Pound-For-Pound. Thank You Fonality!