NetFortris (formerly Fonality) Reviews

158 Ratings
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Score 4.4 out of 100

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Reviews (1-16 of 16)

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Kevin Hulett | TrustRadius Reviewer
July 25, 2014

Fonality - A shining jewel among a rocky landscape!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly.
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Ian Schwartz | TrustRadius Reviewer
July 25, 2014

Fonality, Low cost, good features

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
With us it's all about price, price, price. If I can show a system that is cheaper then we would switch. There is another option of a plain asterisk box but then there is no support. You will be on your own. Note: Fonalty is just selling you asterisk with their customization. The core part of Fonalty is asterisk and if you have the skill set, you don't need Fonalty you can do this on your with free asterisk box. but as we need the support from Fonality and do not have an asterisk expert on staff we will continue to renew our service with Fonalty.
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Chad Stoos | TrustRadius Reviewer
September 18, 2014

Phone-tastic

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
There has been a few early morning glitches that has affected service, but they get the issues resolved in a very timely manner. I am unable to remember a time when we had issues during prime business hours. The flexibility of using a softphone as well as a cellphone allows us to work away from the office when the need arrives.
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Robert Keppel | TrustRadius Reviewer
June 10, 2014

Pound-For-Pound, VoIP Knocks Out PBX

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
There is a bit of a learning curve when going from a resident PBX system to a hosted VoIP system, but once you've managed the change, the functionality and cost are unbeatable. This much I know, should I ever decide to shop my Fonality Contract at renewal, it will absolutely be with another VoIP provider. Fortunately for Fonality and my office, I've yet to find another system out there that would rival Fonality's Hosted Connect Plus VoIP product Pound-For-Pound. Thank You Fonality!
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Jason Halpert | TrustRadius Reviewer
June 02, 2014

Fonality Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
I have only been using them for approximately 6 months now so we'll see how the rest of the experience pans out. It's been good so far.
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Anonymous | TrustRadius Reviewer
October 14, 2016

Fonality is a simple VoIP solution that works.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
The phone system has been easy to use, with little to no downtime in the 5 plus years we have had it.
Adding additional users and phones is straightforward and quick.
The support is always available when we need it which is important for a 24/7 business that relies on quick communication.
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Anonymous | TrustRadius Reviewer
August 19, 2015

A system that is has it's flaws but can be a great product if worked on.

Score 4 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

1
Because of all of the issues we are having, our company is switching to InContact. We can use all of our current Centurylink numbers and also have the mixture of having both soft phones and desk phones. Most importantly we are able to have each call saved to a .wav format (for review and audit purposes )which Fonality does not offer.
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Feature Scorecard Summary

Hosted PBX (57)
1.4
Multi-level Interactive Voice Response (IVR) (45)
5.1
User templates (2)
6.8
Call reports (77)
6.1
Directory of employee names (77)
8.0
Answering rules (88)
7.4
Call recording (66)
3.0
Call park (72)
8.2
Call screening (66)
7.6
Message alerts (77)
7.6
Video conferencing (16)
5.9
Audio conferencing (53)
1.4
Mobile app for iOS (45)
7.0
Mobile app for Android (32)
6.4

About NetFortris (formerly Fonality)

Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:

  • Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
  • Building in fundamental call center features like simple queues
  • Offering advanced features that make enterprise-level call center available at the fraction of the price
  • Including a web phone and mobile app at no additional cost
  • Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
  • Providing 24/7 support - even on holidays
  • Transparency: if there is an issue, they'll tell users

NetFortris (formerly Fonality) Features

Cloud PBX Features

Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureCall reports
Has featureDirectory of employee names

Call Management Features

Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts

VoIP system collaboration Features

Has featureVideo conferencing
Has featureAudio conferencing

Mobile apps Features

Has featureMobile app for iOS
Has featureMobile app for Android
Additional Features
Has featureHeads Up Display (HUD) UC applications
Has feature100+ Business Phone System Features
Has featureSoftphone (Included)
Has featureVoicemail Transcription
Has featureCall Center Software (Built-in)
Has featureOn Demand Recording / Record All
Has featurePaperless Fax / FaxLync
Has feature24/7 Support

NetFortris (formerly Fonality) Screenshots

NetFortris (formerly Fonality) Integrations

Salesforce.com, Box, Zipwhip, Intellinote, Snap Recordings, Allstate eAgent, Blitz Lead Manager

NetFortris (formerly Fonality) Competitors

NetFortris (formerly Fonality) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Required
On-premise EditionPricing DetailsTerms
Hybrid Premise Subscription (Appliance and Phone for Each User)200.00per location, per month
Hybrid Software Subscription (Required with Hybrid Premise)14.99per user, per month
Hybrid Premise PurchaseVariesVaries
SaaS EditionPricing DetailsTerms
Essentials Edition19.99per user, per month
Professional Edition24.99per user, per month
Ultimate Edition34.99per user, per month

For the latest special offers, visit www.fonality.com/offers.

NetFortris (formerly Fonality) Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
40%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)
10%

NetFortris (formerly Fonality) Support Options

 Paid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Fonality Academy

NetFortris (formerly Fonality) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android
Supported Countries:Global (99 countries and territories)
Supported Languages: English