NetFortris (formerly Fonality) Reviews

158 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 4.4 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-4 of 4)

Companies can't remove reviews or game the system. Here's why.
Joseph Greaney | TrustRadius Reviewer
March 10, 2017

Upgrade to Call Center

Score 9 out of 10
Vetted Review
Verified User
Review Source

Online Training

7
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Read Joseph Greaney's full review
Anonymous | TrustRadius Reviewer
October 14, 2016

Fonality is a simple VoIP solution that works.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Online Training

8
Online training was available via PDF's and manuals. They were well written and the various phone functions were outlined in all the chapters.
Everything from placing calls to checking voicemails were detailed in the online training. It made learning and using the phones easy because all the details were outlined in an easy to read fashion.
Read this authenticated review

Feature Scorecard Summary

Hosted PBX (57)
1.4
Multi-level Interactive Voice Response (IVR) (45)
5.1
User templates (2)
6.8
Call reports (77)
6.1
Directory of employee names (77)
8.0
Answering rules (88)
7.4
Call recording (66)
3.0
Call park (72)
8.2
Call screening (66)
7.6
Message alerts (77)
7.6
Video conferencing (16)
5.9
Audio conferencing (53)
1.4
Mobile app for iOS (45)
7.0
Mobile app for Android (32)
6.4

About NetFortris (formerly Fonality)

Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:

  • Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
  • Building in fundamental call center features like simple queues
  • Offering advanced features that make enterprise-level call center available at the fraction of the price
  • Including a web phone and mobile app at no additional cost
  • Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
  • Providing 24/7 support - even on holidays
  • Transparency: if there is an issue, they'll tell users

NetFortris (formerly Fonality) Features

Cloud PBX Features

Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureCall reports
Has featureDirectory of employee names

Call Management Features

Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts

VoIP system collaboration Features

Has featureVideo conferencing
Has featureAudio conferencing

Mobile apps Features

Has featureMobile app for iOS
Has featureMobile app for Android
Additional Features
Has featureHeads Up Display (HUD) UC applications
Has feature100+ Business Phone System Features
Has featureSoftphone (Included)
Has featureVoicemail Transcription
Has featureCall Center Software (Built-in)
Has featureOn Demand Recording / Record All
Has featurePaperless Fax / FaxLync
Has feature24/7 Support

NetFortris (formerly Fonality) Screenshots

NetFortris (formerly Fonality) Integrations

Salesforce.com, Box, Zipwhip, Intellinote, Snap Recordings, Allstate eAgent, Blitz Lead Manager

NetFortris (formerly Fonality) Competitors

NetFortris (formerly Fonality) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Required
On-premise EditionPricing DetailsTerms
Hybrid Premise Subscription (Appliance and Phone for Each User)200.00per location, per month
Hybrid Software Subscription (Required with Hybrid Premise)14.99per user, per month
Hybrid Premise PurchaseVariesVaries
SaaS EditionPricing DetailsTerms
Essentials Edition19.99per user, per month
Professional Edition24.99per user, per month
Ultimate Edition34.99per user, per month

For the latest special offers, visit www.fonality.com/offers.

NetFortris (formerly Fonality) Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
40%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)
10%

NetFortris (formerly Fonality) Support Options

 Paid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Fonality Academy

NetFortris (formerly Fonality) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android
Supported Countries:Global (99 countries and territories)
Supported Languages: English