NetFortris

NetFortris
Formerly Fonality

About TrustRadius Scoring
Score 6.1 out of 100
NetFortris

Overview

Recent Reviews

Fonality Review

4 out of 10
September 20, 2019
It is used across the whole organization. It is great for creating different schedules based on different regions of clients.
Continue reading

Disappointed User

3 out of 10
July 11, 2017
Fonality is our sole provider of VOIP for our insurance agency. We use the system to support our sales effort and customers service. We …
Continue reading

Great!

7 out of 10
March 17, 2017
I use Fonality to give customers automated information via telephone and to encourage them to make their purchase online through our …
Continue reading

Popular Features

View all 14 features

Directory of employee names (77)

8.0
80%

Message alerts (77)

7.9
79%

Answering rules (88)

7.8
78%

Call reports (77)

6.0
60%

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of NetFortris, and make your voice heard!

Pricing

View all pricing

Hybrid Software Subscription (Required with Hybrid Premise)

$14.99

On Premise
per user, per month

Essentials Edition

$19.99

Cloud
per user, per month

Professional Edition

$24.99

Cloud
per user, per month

Entry-level set up fee?

  • $5 per userRequired
For the latest information on pricing, visithttp://www.fonality.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $30 per month

Features Scorecard

Cloud PBX

5.5
55%

Call Management

7.0
70%

VoIP system collaboration

3.6
36%

Mobile apps

6.9
69%

Product Details

What is NetFortris?

Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:

  • Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
  • Building in fundamental call center features like simple queues
  • Offering advanced features that make enterprise-level call center available at the fraction of the price
  • Including a web phone and mobile app at no additional cost
  • Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
  • Providing 24/7 support - even on holidays
  • Transparency: if there is an issue, they'll tell users

NetFortris Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Heads Up Display (HUD) UC applications
  • Supported: 100+ Business Phone System Features
  • Supported: Softphone (Included)
  • Supported: Voicemail Transcription
  • Supported: Call Center Software (Built-in)
  • Supported: On Demand Recording / Record All
  • Supported: Paperless Fax / FaxLync
  • Supported: 24/7 Support

NetFortris Screenshots

Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris Video

NetFortris Integrations

NetFortris Competitors

NetFortris Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%

NetFortris Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal (99 countries and territories)
Supported LanguagesEnglish

Comparisons

View all alternatives

Frequently Asked Questions

What is NetFortris?

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.

How much does NetFortris cost?

NetFortris starts at $30.

What is NetFortris's best feature?

Reviewers rate Call park highest, with a score of 8.7.

Who uses NetFortris?

The most common users of NetFortris are from Small Businesses (1-50 employees) and the Insurance industry.

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
Joseph Greaney | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
February 17, 2017

Click to Dial Enthusiast

Score 7 out of 10
Vetted Review
Verified User
Review Source
I think the call clarity is great and I think the Click to Dial feature is absolutely fantastic. However, I am still new to the system and I am still setting it up to meet my needs. I am sure that, once this stage is complete, my opinion on usability will change drastically. Right now, usability of setting up the system is what I am reviewing - and that is wanting. Setup functions could be more intuitive, more user friendly, and more obvious to new users.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The system is straightforward and easy to use.
Whether you are a user or an admin, you can learn very quickly how to use the phones.
It does not require much technical knowledge on how to use various functions, as they are well implemented and easy to find.
The usability is a big plus of this system.
Score 4 out of 10
Vetted Review
Verified User
Review Source
When the system works it is wonderful. But I feel the sluggish UI and web interface really kill most of what is good about this product. Other than that the system works like a charm and is very easy to learn the administrative portion of the platform.