NetFortris (formerly Fonality) Reviews

158 Ratings
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Score 4.3 out of 100

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Reviews (1-8 of 8)

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Joseph Greaney | TrustRadius Reviewer
March 10, 2017

Upgrade to Call Center

Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

10
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
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Anonymous | TrustRadius Reviewer
February 17, 2017

Click to Dial Enthusiast

Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

4
I think the call clarity is great and I think the Click to Dial feature is absolutely fantastic. However, I am still new to the system and I am still setting it up to meet my needs. I am sure that, once this stage is complete, my opinion on usability will change drastically. Right now, usability of setting up the system is what I am reviewing - and that is wanting. Setup functions could be more intuitive, more user friendly, and more obvious to new users.
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Anonymous | TrustRadius Reviewer
October 14, 2016

Fonality is a simple VoIP solution that works.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Usability

8
The system is straightforward and easy to use.
Whether you are a user or an admin, you can learn very quickly how to use the phones.
It does not require much technical knowledge on how to use various functions, as they are well implemented and easy to find.
The usability is a big plus of this system.
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Anonymous | TrustRadius Reviewer
August 19, 2015

A system that is has it's flaws but can be a great product if worked on.

Score 4 out of 10
Vetted Review
Verified User
Review Source

Usability

6
When the system works it is wonderful. But I feel the sluggish UI and web interface really kill most of what is good about this product. Other than that the system works like a charm and is very easy to learn the administrative portion of the platform.
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Feature Scorecard Summary

Hosted PBX (57)
1.4
Multi-level Interactive Voice Response (IVR) (45)
5.1
User templates (2)
6.8
Call reports (77)
6.1
Directory of employee names (77)
8.0
Answering rules (88)
7.4
Call recording (66)
3.0
Call park (72)
8.2
Call screening (66)
7.6
Message alerts (77)
7.6
Video conferencing (16)
5.9
Audio conferencing (53)
1.4
Mobile app for iOS (45)
7.0
Mobile app for Android (32)
6.4

About NetFortris (formerly Fonality)

Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:

  • Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
  • Building in fundamental call center features like simple queues
  • Offering advanced features that make enterprise-level call center available at the fraction of the price
  • Including a web phone and mobile app at no additional cost
  • Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
  • Providing 24/7 support - even on holidays
  • Transparency: if there is an issue, they'll tell users

NetFortris (formerly Fonality) Features

Cloud PBX Features

Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureCall reports
Has featureDirectory of employee names

Call Management Features

Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts

VoIP system collaboration Features

Has featureVideo conferencing
Has featureAudio conferencing

Mobile apps Features

Has featureMobile app for iOS
Has featureMobile app for Android
Additional Features
Has featureHeads Up Display (HUD) UC applications
Has feature100+ Business Phone System Features
Has featureSoftphone (Included)
Has featureVoicemail Transcription
Has featureCall Center Software (Built-in)
Has featureOn Demand Recording / Record All
Has featurePaperless Fax / FaxLync
Has feature24/7 Support

NetFortris (formerly Fonality) Screenshots

NetFortris (formerly Fonality) Integrations

Salesforce.com, Box, Zipwhip, Intellinote, Snap Recordings, Allstate eAgent, Blitz Lead Manager

NetFortris (formerly Fonality) Competitors

NetFortris (formerly Fonality) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Required
On-premise EditionPricing DetailsTerms
Hybrid Premise Subscription (Appliance and Phone for Each User)200.00per location, per month
Hybrid Software Subscription (Required with Hybrid Premise)14.99per user, per month
Hybrid Premise PurchaseVariesVaries
SaaS EditionPricing DetailsTerms
Essentials Edition19.99per user, per month
Professional Edition24.99per user, per month
Ultimate Edition34.99per user, per month

For the latest special offers, visit www.fonality.com/offers.

NetFortris (formerly Fonality) Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
40%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)
10%

NetFortris (formerly Fonality) Support Options

 Paid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Fonality Academy

NetFortris (formerly Fonality) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android
Supported Countries:Global (99 countries and territories)
Supported Languages: English