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NetFortris (discontinued)

NetFortris (discontinued)
Formerly Fonality

Overview

What is NetFortris (discontinued)?

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.

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Learn from top reviewers

Play with the cloud (communication)

Rating: 7 out of 10
June 21, 2022
IncentivizedVetted ReviewVerified User
NetFortris solutions are creative, adaptive, and closely integrated, resulting in a single, end-to-end voice, data, video, and implementation architecture. NetFortris Unified ...
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Verified user
Analyst
NetFortris (discontinued)2 years of experience

Low-cost on premise IP PBX with less than stellar support

Rating: 5 out of 10
July 3, 2019
IncentivizedVetted ReviewVerified User
We are using NetFortris Fonality on-premise phone servers at a client office of about 40 users. This is backed by a traditional copper PRI to support the voice needs of a smal...
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Patrick Plaisance
Consultant - Information Technology
CTO (Chief Technical Officer)
Pachyderm Consulting
NetFortris (discontinued)10 years of experience

My year and a half with Fonality

Rating: 1 out of 10
September 28, 2018
Vetted ReviewVerified User
Everyone in our company (5 individuals) uses NetFortris. We purchased NetFortris, when it was Fonality, along with compatible handsets after our previous phone system, a tradi...
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Matthew Guerra
Employee - Other
Associate Attorney
Law Office of John J. Randall, IV
NetFortris (discontinued)1 year of experience

It truly is the Hud!

Rating: 10 out of 10
April 20, 2018
IncentivizedVetted ReviewVerified User
We use NetFortris to handle all of our calls, to allow us to transfer calls, pull calls, and monitor calls. It syncs with our Outlook contacts and allows us to communicate on ...
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Bill Boykin
Account Manager - Customer Service
Account resolution
Funding Metrics LLC
NetFortris (discontinued)3 years of experience

My happy experience with Fonality

Rating: 10 out of 10
July 5, 2017
IncentivizedVetted ReviewVerified User
We use Fonality to save every sensitive phone call we have. The whole company is using it. We share it in every business unit we have. One of the key functionalities for us is...
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Claudio Hoffer
Administrator - Information Technology
Business Development
BRADLEY, DENKOVICH & KARAYIANNIS, P.C.
NetFortris (discontinued)4 years of experience
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Pricing

View all pricing

Hybrid Premise Purchase

Varies

On Premise
Varies

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

NetFortris Product Spotlight - Comm-unity HUDWeb Demo

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.8
Avg 8.0

Call Management

Customized phone system settings

7.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.5
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.0
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Product Details

What is NetFortris (discontinued)?

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available. Customers of these products would be migrated to similar offerings from Sangoma, such as their cloud and on-premise UCaaS solutions.

NetFortris (discontinued) Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Heads Up Display (HUD) UC applications
  • Supported: 100+ Business Phone System Features
  • Supported: Softphone (Included)
  • Supported: Voicemail Transcription
  • Supported: Call Center Software (Built-in)
  • Supported: On Demand Recording / Record All
  • Supported: Paperless Fax / FaxLync
  • Supported: 24/7 Support

NetFortris (discontinued) Screenshots

Screenshot of Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Screenshot of Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Screenshot of Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Screenshot of Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris (discontinued) Video

NetFortris (discontinued) Integrations

NetFortris (discontinued) Competitors

NetFortris (discontinued) Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal (99 countries and territories)
Supported LanguagesEnglish

Frequently Asked Questions

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.

8x8 Work, RingEX, and Vonage Business Communications are common alternatives for NetFortris (discontinued).

Reviewers rate Directory of employee names highest, with a score of 10.

The most common users of NetFortris (discontinued) are from Small Businesses (1-50 employees).

NetFortris (discontinued) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(162)

Reviews

(1-5 of 108)

Low-cost on premise IP PBX with less than stellar support

Rating: 5 out of 10
Incentivized
July 03, 2019
PP
Patrick Plaisance
CTO (Chief Technical Officer)
Pachyderm Consulting (Information Technology and Services, 1-10 employees)
Vetted Review
Verified User
NetFortris (discontinued)
10 years of experience
Pros
  • The on-premise server/seat licenses are relatively inexpensive.
  • The configuration interface is not too difficult to navigate.
  • The sales staff is very helpful and not at all overbearing or pushy.
Cons
  • Many of these issues might be due to the age of the on-premise server we are using. The config interface can be unbearably slow.
  • Creating call flows/phone trees is slow and inflexible.
  • When we used NetFortris with SIP providers, service was spotty and troubleshooting was difficult -- much of the fault here lies with the SIP providers, but getting important troubleshooting info from NetFortris/the server was next to impossible.
  • Support in general is slow and unhelpful.
  • Server hardware is a Dell Optiplex tower with little in the way of redundancy. They do offer more traditional rack servers as well, but I can't speak to what sort of configuration they deploy with those.

Play with the cloud (communication)

Rating: 7 out of 10
Incentivized
June 21, 2022
Verified User
Analyst in Research & Development
Market Research Company, 51-200 employees
Vetted Review
Verified User
NetFortris (discontinued)
2 years of experience
Pros
  • Cloud communication
  • Security
  • Managed network
Cons
  • SIP trunking
  • VPN
  • I feel that their architecture should be more robust and have interoperability functionality.

My year and a half with Fonality

Rating: 1 out of 10
September 28, 2018
MG
Matthew Guerra
Associate Attorney
Law Office of John J. Randall, IV (Law Practice, 1-10 employees)
Vetted Review
Verified User
NetFortris (discontinued)
1 year of experience
View profile
Pros
  • The new handsets we purchased do provide a helpful log of calls -- outgoing, incoming, missed, etc. -- however, I imagine that any VoIP provider can also provide this service.
  • We now use headsets that allow us to move about the office freely while on calls, which we could not do with our old phone system. Again, this probably has more to do with VoIP and the newer handsets than anything provided to us by Fonality/NetFortris.
Cons
  • Fonality/NetFortris, for some reason, limits the functionality of the handsets that are compatible with it and which we purchased to compliment it. We are forced to use the HUDweb interface or the HUD desktop app to do simple things like placing calls on hold, transferring calls, and initiating conference calls. In my office, most employees have several windows open at once -- as I'm sure is common in most offices -- and it can be distracting and clumsy to have to minimize windows in order to pull up the HUD to put a call on hold.
  • In addition, the lighted buttons on the handset can be used to indicate when another user is currently on the line, or if they are unavailable (I know this because I have been speaking with another VoIP provider who offers this feature); however, Fonality/NetFortris does not allow us to use this feature. Again, we are funneled into using the HUD desktop app, which does provide the information that we want to have handy, but not where we want it (on the handsets).
  • Customer service has been less that helpful when we call to address our concerns. Ironically, the call quality with customer service is often very poor, and on more than one occasion, I was greeted with someone who did not know how to help me and didn't make any effort to do so.

It truly is the Hud!

Rating: 10 out of 10
Incentivized
April 20, 2018
BB
Bill Boykin
Account resolution
Funding Metrics LLC (Financial Services, 51-200 employees)
Vetted Review
Verified User
NetFortris (discontinued)
3 years of experience
View profile
Pros
  • Pulling calls is simple and quick. A click and drag of the mouse and it's done. Very useful in high-stress calls that need a takeover.
  • Monitoring calls is easy and can be done with whispers to the agent on our end, which is extremely useful.
  • It's great for being able to have a pulse on what everyone n the company is doing at any one time.
Cons
  • I would like a smaller view, so I don't need the whole screen to see everyone, but that's not needed by everyone.

My happy experience with Fonality

Rating: 10 out of 10
Incentivized
July 05, 2017
CH
Claudio Hoffer
Business Development
BRADLEY, DENKOVICH & KARAYIANNIS, P.C. (Law Practice, 11-50 employees)
Vetted Review
Verified User
NetFortris (discontinued)
4 years of experience
View profile
Pros
  • The interface is easy to use and it is very simple to program trees.
  • Cost benefit ratio is simply amazing! So powerful and you don't need to have your own pbx locally. For a mid-sized business like ours it is wonderful. We have the power of a full VoIP solution without the need of a technician or hardware more than the basic you already have to be connected to internet!
  • The possibility to record sensitive calls and save them. That provides our customers with an extra layer of security.
Cons
  • Sometimes I notice a few problems using Chrome but probably that is something that is caused by the constant changes on browsers.
  • I think that a cool feature could be to create menus and trees graphically like a flowchart. But that's only my crazy idea.
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