NetFortris (formerly Fonality) Reviews

158 Ratings
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Score 4.3 out of 100

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Reviews (1-7 of 7)

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Joseph Greaney | TrustRadius Reviewer
March 10, 2017

Upgrade to Call Center

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Support has been great from start to finish. They sent me an Excel spreadsheet questionnaire on how we would like the system to behave. The tech made the initial setup very easy. We took 1 month to finalize and test the new system before we ported over our main number. All the support from technical training for the admins and user support on issues like call transfers. The system works flawlessly, but there is a learning curve to use all the benefits of Fonality
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Jim Danforth | TrustRadius Reviewer
July 25, 2016

Fonality Telephone Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

6
Support was great. Then all of a sudden I had to talk to my account rep that never contacted me. I had fonality for 4 years and now there is an account rep that is trying to charge me for support and services. Previously I could add phones as needed without a fee for support and activation.
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Anonymous | TrustRadius Reviewer
January 20, 2017

Fonality - cost effective, user-friendly, and best choice for VoIP calls.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
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Anonymous | TrustRadius Reviewer
October 14, 2016

Fonality is a simple VoIP solution that works.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
We pay for yearly technical support and maintenance. This includes phone and chat support.
If an issue ever arises, I can place a call and open a trouble ticket.
This
is typically resolved the same day since the support staff is available
during regular business hours and helps with any and all issues.
Read this authenticated review

Feature Scorecard Summary

Hosted PBX (57)
1.4
Multi-level Interactive Voice Response (IVR) (45)
5.1
User templates (2)
6.8
Call reports (77)
6.1
Directory of employee names (77)
8.0
Answering rules (88)
7.4
Call recording (66)
3.0
Call park (72)
8.2
Call screening (66)
7.6
Message alerts (77)
7.6
Video conferencing (16)
5.9
Audio conferencing (53)
1.4
Mobile app for iOS (45)
7.0
Mobile app for Android (32)
6.4

About NetFortris (formerly Fonality)

Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:

  • Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
  • Building in fundamental call center features like simple queues
  • Offering advanced features that make enterprise-level call center available at the fraction of the price
  • Including a web phone and mobile app at no additional cost
  • Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
  • Providing 24/7 support - even on holidays
  • Transparency: if there is an issue, they'll tell users

NetFortris (formerly Fonality) Features

Cloud PBX Features

Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureCall reports
Has featureDirectory of employee names

Call Management Features

Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts

VoIP system collaboration Features

Has featureVideo conferencing
Has featureAudio conferencing

Mobile apps Features

Has featureMobile app for iOS
Has featureMobile app for Android
Additional Features
Has featureHeads Up Display (HUD) UC applications
Has feature100+ Business Phone System Features
Has featureSoftphone (Included)
Has featureVoicemail Transcription
Has featureCall Center Software (Built-in)
Has featureOn Demand Recording / Record All
Has featurePaperless Fax / FaxLync
Has feature24/7 Support

NetFortris (formerly Fonality) Screenshots

NetFortris (formerly Fonality) Integrations

Salesforce.com, Box, Zipwhip, Intellinote, Snap Recordings, Allstate eAgent, Blitz Lead Manager

NetFortris (formerly Fonality) Competitors

NetFortris (formerly Fonality) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Required
On-premise EditionPricing DetailsTerms
Hybrid Premise Subscription (Appliance and Phone for Each User)200.00per location, per month
Hybrid Software Subscription (Required with Hybrid Premise)14.99per user, per month
Hybrid Premise PurchaseVariesVaries
SaaS EditionPricing DetailsTerms
Essentials Edition19.99per user, per month
Professional Edition24.99per user, per month
Ultimate Edition34.99per user, per month

For the latest special offers, visit www.fonality.com/offers.

NetFortris (formerly Fonality) Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
40%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)
10%

NetFortris (formerly Fonality) Support Options

 Paid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Fonality Academy

NetFortris (formerly Fonality) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:Apple iOS, Android
Supported Countries:Global (99 countries and territories)
Supported Languages: English