NetFortris Support Reviews & Ratings 2022

Q: What are NetFortris's top competitors?

8x8 X Series , RingCentral MVP , and Vonage Business Communications are common alternatives for NetFortris.

Overview

Recent Reviews

Fonality Review

4 out of 10

September 20, 2019

It is used across the whole organization. It is great for creating different schedules based on different regions of clients.

Low-cost on premise IP PBX with less than stellar support

5 out of 10

July 03, 2019

We are using NetFortris Fonality on-premise phone servers at a client office of about 40 users. This is backed by a traditional copper PRI …

My year and a half with Fonality

1 out of 10

September 28, 2018

Everyone in our company (5 individuals) uses NetFortris. We purchased NetFortris, when it was Fonality, along with compatible handsets …

It truly is the Hud!

10 out of 10

April 20, 2018

We use NetFortris to handle all of our calls, to allow us to transfer calls, pull calls, and monitor calls. It syncs with our Outlook …

Disappointed User

3 out of 10

July 11, 2017

Fonality is our sole provider of VOIP for our insurance agency. We use the system to support our sales effort and customers service. We …

My happy experience with Fonality

10 out of 10

July 05, 2017

We use Fonality to save every sensitive phone call we have. The whole company is using it. We share it in every business unit we have. One …

Small Business - First Phone System

8 out of 10

April 25, 2017

We are a small operation and use it for inbound and outbound customer/vendor contact, and internal communication.

A great (but not perfect) hosted VoIP option

7 out of 10

March 17, 2017

We use Fonality as our division's main phone system. I had used Fonality in the past and was pleased with their service. But the …

Great!

7 out of 10

March 17, 2017

I use Fonality to give customers automated information via telephone and to encourage them to make their purchase online through our …

Great product. I can't imagine by business without Fonality.

8 out of 10

March 13, 2017

It is being used for the company. We are a virtual company at this time and it is great for the messaging and helps me to manage my team …

Fonality on campus at SEA

8 out of 10

March 10, 2017

Fonality is the telephone PBX provider for Sea Education Association, an internationally recognized leader in undergraduate ocean …

TAC loves Fonality!

8 out of 10

March 10, 2017

We use fonality throughout our entire business, which has offices in Connecticut, Indiana, and Texas. Fonality allows us to seamlessly …

Upgrade to Call Center

9 out of 10

March 10, 2017

We are a kayak company and primarily use it for booking tours in our office. The softphone feature was key so we could also take calls in …

Fonality Cloud based PBX worth a look

8 out of 10

March 07, 2017

Fonality is used across our entire organization. It allows us to fold in remote users all over the US.

Fonality - Great IP phone company with some room for improvement

7 out of 10

March 06, 2017

Fonality was signed up with Aug/Sept 2016. There was a painful setup and we finally just installed their system. It still is painfull as …

Popular Features

View all 14 features

Directory of employee names (77)

8.0

80%

Message alerts (77)

7.9

79%

Answering rules (88)

7.8

78%

Call reports (77)

6.0

60%

Video Reviews

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Pricing

View all pricing

Hybrid Software Subscription (Required with Hybrid Premise)

$14.99

On Premise

per user, per month

Essentials Edition

$19.99

Cloud

per user, per month

Professional Edition

$24.99

Cloud

per user, per month

Entry-level set up fee?

$5 per userRequired

For the latest information on pricing, visithttp://www.fonality.com/pricing

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Starting price (does not include set up fee)

$30 per month

Features Scorecard

Cloud PBX

5.5

55%

Call Management

7.0

70%

VoIP system collaboration

3.6

36%

Mobile apps

6.9

69%

Product Details

What is NetFortris?

Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:

Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
Building in fundamental call center features like simple queues
Offering advanced features that make enterprise-level call center available at the fraction of the price
Including a web phone and mobile app at no additional cost
Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
Providing 24/7 support - even on holidays
Transparency: if there is an issue, they'll tell users

NetFortris Features

Show Unsupported Features

Cloud PBX Features

Supported: Hosted PBX
Supported: Multi-level Interactive Voice Response (IVR)
Supported: Call reports
Supported: Directory of employee names

Call Management Features

Supported: Answering rules
Supported: Call recording
Supported: Call park
Supported: Call screening
Supported: Message alerts

VoIP system collaboration Features

Supported: Video conferencing
Supported: Audio conferencing

Mobile apps Features

Supported: Mobile app for iOS
Supported: Mobile app for Android

Additional Features

Supported: Heads Up Display (HUD) UC applications
Supported: 100+ Business Phone System Features
Supported: Softphone (Included)
Supported: Voicemail Transcription
Supported: Call Center Software (Built-in)
Supported: On Demand Recording / Record All
Supported: Paperless Fax / FaxLync
Supported: 24/7 Support

NetFortris Screenshots

Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.

Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.

Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris Video

Watch What is NetFortris?

NetFortris Integrations

Salesforce.com
Box
Zipwhip
Intellinote
Snap Recordings
Allstate eAgent
Blitz Lead Manager

NetFortris Competitors

NetFortris Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	40%
Mid-Size Companies (51-500 employees)	50%
Enterprises (more than 500 employees)	10%

NetFortris Technical Details

Deployment Types	On-premise, SaaS
Operating Systems	Windows, Mac
Mobile Application	Apple iOS, Android
Supported Countries	Global (99 countries and territories)
Supported Languages	English

Comparisons

View all alternatives

Compare with

RingCentral MVP

Score 7.4 out of 10

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Microsoft Teams

Score 8.1 out of 10

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Sangoma Asterisk

Score 8.6 out of 10

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8x8 X Series

Score 8.3 out of 10

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eFax

Score 7.7 out of 10

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Ooma Office

Score 9.1 out of 10

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Zoom

Score 8.4 out of 10

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GoTo Connect

Score 8.1 out of 10

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Intermedia Unite

Score 8.9 out of 10

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Nextiva Business Phone Service

Score 8.0 out of 10

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Frequently Asked Questions

What is NetFortris?

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.

How much does NetFortris cost?

NetFortris starts at $30.

What are NetFortris's top competitors?

8x8 X Series, RingCentral MVP, and Vonage Business Communications are common alternatives for NetFortris.

What is NetFortris's best feature?

Reviewers rate Call park highest, with a score of 8.7.

Who uses NetFortris?

The most common users of NetFortris are from Small Businesses (1-50 employees) and the Insurance industry.

Reviews and Ratings

(160)

Ratings

Likelihood to Renew (16)

8.8

88%

Usability (8)

7.6

76%

Availability (8)

8.0

80%

Performance (4)

8.0

80%

Support Rating (14)

9.1

91%

In-Person Training (2)

8.0

80%

Online Training (4)

7.2

72%

Implementation Rating (8)

9.8

98%

Product Scalability (2)

8.1

81%

Reviews

(1-7 of 7)

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March 10, 2017

Upgrade to Call Center

Joseph Greaney

Community Outreach Coordinator

Everyday California (Sports, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Review Source

Support Rating

10

Support has been great from start to finish. They sent me an Excel spreadsheet questionnaire on how we would like the system to behave. The tech made the initial setup very easy. We took 1 month to finalize and test the new system before we ported over our main number. All the support from technical training for the admins and user support on issues like call transfers. The system works flawlessly, but there is a learning curve to use all the benefits of Fonality

January 20, 2017

Fonality - cost effective, user-friendly, and best choice for VoIP calls.

Verified User

Consultant in Sales

Information Technology and Services Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Review Source

Support Rating

9

Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.

October 14, 2016

Fonality is a simple VoIP solution that works.

Verified User

Engineer in Information Technology

Airlines/Aviation Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Review Source

Support Rating

8

We pay for yearly technical support and maintenance. This includes phone and chat support.
If an issue ever arises, I can place a call and open a trouble ticket.
This is typically resolved the same day since the support staff is available during regular business hours and helps with any and all issues.

August 02, 2016

Connecting with Fonality

Verified User

C-Level Executive in Corporate

Capital Markets Company, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Review Source

Support Rating

9

Support always resolves issues promptly.

July 25, 2016

Fonality Telephone Review

Jim Danforth

Network Engineer

IT (Information Technology and Services, 1-10 employees)

Score 9 out of 10

Vetted Review

Verified User

Review Source

Support Rating

6

Support was great. Then all of a sudden I had to talk to my account rep that never contacted me. I had fonality for 4 years and now there is an account rep that is trying to charge me for support and services. Previously I could add phones as needed without a fee for support and activation.

July 19, 2016