NetFortris Reviews & Ratings 2023

Q: What are NetFortris's top competitors?

8x8 X Series , RingCentral MVP , and Vonage Business Communications are common alternatives for NetFortris.

NetFortris

Starting at $30 per month

Overview

What is NetFortris?

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.

Play with the cloud (communication)

7 out of 10

June 21, 2022

NetFortris solutions are creative, adaptive, and closely integrated, resulting in a single, end-to-end voice, data, video, and …

Fonality Review

4 out of 10

September 20, 2019

It is used across the whole organization. It is great for creating different schedules based on different regions of clients.

Low-cost on premise IP PBX with less than stellar support

5 out of 10

July 03, 2019

We are using NetFortris Fonality on-premise phone servers at a client office of about 40 users. This is backed by a traditional copper PRI …

My year and a half with Fonality

1 out of 10

September 28, 2018

Everyone in our company (5 individuals) uses NetFortris. We purchased NetFortris, when it was Fonality, along with compatible handsets …

It truly is the Hud!

10 out of 10

April 20, 2018

We use NetFortris to handle all of our calls, to allow us to transfer calls, pull calls, and monitor calls. It syncs with our Outlook …

Disappointed User

3 out of 10

July 11, 2017

Fonality is our sole provider of VOIP for our insurance agency. We use the system to support our sales effort and customers service. We …

My happy experience with Fonality

10 out of 10

July 05, 2017

We use Fonality to save every sensitive phone call we have. The whole company is using it. We share it in every business unit we have. One …

Small Business - First Phone System

8 out of 10

April 25, 2017

We are a small operation and use it for inbound and outbound customer/vendor contact, and internal communication.

A great (but not perfect) hosted VoIP option

7 out of 10

March 17, 2017

We use Fonality as our division's main phone system. I had used Fonality in the past and was pleased with their service. But the …

Great!

7 out of 10

March 17, 2017

I use Fonality to give customers automated information via telephone and to encourage them to make their purchase online through our …

Great product. I can't imagine by business without Fonality.

8 out of 10

March 13, 2017

It is being used for the company. We are a virtual company at this time and it is great for the messaging and helps me to manage my team …

Fonality on campus at SEA

8 out of 10

March 10, 2017

Fonality is the telephone PBX provider for Sea Education Association, an internationally recognized leader in undergraduate ocean …

TAC loves Fonality!

8 out of 10

March 10, 2017

We use fonality throughout our entire business, which has offices in Connecticut, Indiana, and Texas. Fonality allows us to seamlessly …

Upgrade to Call Center

9 out of 10

March 10, 2017

We are a kayak company and primarily use it for booking tours in our office. The softphone feature was key so we could also take calls in …

Fonality Cloud based PBX worth a look

8 out of 10

March 07, 2017

Fonality is used across our entire organization. It allows us to fold in remote users all over the US.

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Popular Features

View all 14 features

Directory of employee names (78)
10.0
100%
Message alerts (78)
9.0
90%
Call reports (78)
9.0
90%
Answering rules (89)
7.0
70%

Reviewer Pros & Cons

View all pros & cons

Cloud communication
I feel that their architecture should be more robust and have interoperability functionality.

Verified User

Analyst in Research & Development

Market Research Company, 51-200 employees

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Pricing

View all pricing

Hybrid Software Subscription (Required with Hybrid Premise)

$14.99

On Premise

per user, per month

Essentials Edition

$19.99

Cloud

per user, per month

Professional Edition

$24.99

Cloud

per user, per month

Entry-level set up fee?

$5 per userRequired

For the latest information on pricing, visithttp://www.fonality.com/pricing

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Starting price (does not include set up fee)

$30 per month

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.8Avg 8.2

7
Hosted PBX
(58) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
6
Multi-level Interactive Voice Response (IVR)
(46) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
6.8
User templates
(2) Ratings
Create and apply batch configurations to multiple users at once
9
Call reports
(78) Ratings
Historical call analysis and trending metrics
10
Directory of employee names
(78) Ratings
Voice directory of all employees for self-service dialing

Call Management

Customized phone system settings

7.4Avg 8.3

7
Answering rules
(89) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
7
Call recording
(67) Ratings
Automatic recording of inbound and outbound calls
6
Call park
(73) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
8
Call screening
(67) Ratings
Ability to block numbers or send calls directly to voicemail
9
Message alerts
(78) Ratings
Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

7.5Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

9Avg 8.3

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is NetFortris?

Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:

Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
Building in fundamental call center features like simple queues
Offering advanced features that make enterprise-level call center available at the fraction of the price
Including a web phone and mobile app at no additional cost
Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
Providing 24/7 support - even on holidays
Transparency: if there is an issue, they'll tell users

NetFortris Features

Show Unsupported Features

Cloud PBX Features

Supported: Hosted PBX
Supported: Multi-level Interactive Voice Response (IVR)
Supported: Call reports
Supported: Directory of employee names

Call Management Features

Supported: Answering rules
Supported: Call recording
Supported: Call park
Supported: Call screening
Supported: Message alerts

VoIP system collaboration Features

Supported: Video conferencing
Supported: Audio conferencing

Mobile apps Features

Supported: Mobile app for iOS
Supported: Mobile app for Android

Additional Features

Supported: Heads Up Display (HUD) UC applications
Supported: 100+ Business Phone System Features
Supported: Softphone (Included)
Supported: Voicemail Transcription
Supported: Call Center Software (Built-in)
Supported: On Demand Recording / Record All
Supported: Paperless Fax / FaxLync
Supported: 24/7 Support

NetFortris Screenshots

Screenshot of Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.

Screenshot of Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.

Screenshot of Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris Video

Watch What is NetFortris?

NetFortris Integrations

Salesforce.com
Box
Zipwhip
Intellinote
Snap Recordings
Allstate eAgent
Blitz Lead Manager

NetFortris Competitors

NetFortris Technical Details

Deployment Types	On-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Windows, Mac
Mobile Application	Apple iOS, Android
Supported Countries	Global (99 countries and territories)
Supported Languages	English