NetFortris

NetFortris
Formerly Fonality

Score 6.4 out of 10
NetFortris

Overview

What is NetFortris?

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.
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Recent Reviews

Fonality Review

4 out of 10
September 20, 2019
It is used across the whole organization. It is great for creating different schedules based on different regions of clients.
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Great!

7 out of 10
March 17, 2017
I use Fonality to give customers automated information via telephone and to encourage them to make their purchase online through our …
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Popular Features

View all 14 features
  • Directory of employee names (78)
    10.0
    100%
  • Message alerts (78)
    9.0
    90%
  • Call reports (78)
    9.0
    90%
  • Answering rules (89)
    7.0
    70%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Hybrid Software Subscription (Required with Hybrid Premise)

$14.99

On Premise
per user, per month

Essentials Edition

$19.99

Cloud
per user, per month

Professional Edition

$24.99

Cloud
per user, per month

Entry-level set up fee?

  • $5 per userRequired
For the latest information on pricing, visithttp://www.fonality.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $30 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.8Avg 8.2

Call Management

Customized phone system settings

7.4Avg 8.3

VoIP system collaboration

Team collaboration via cloud phone system

7.5Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

9Avg 8.3
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Product Details

What is NetFortris?

Rated PCMag's Editors' Choice for Business VoIP 2016, NetFortris (formerly Fonality) is a leading business phone system provider that bundles its unified communications software for a complete business communications solution. NetFortris says it is known for:

  • Innovating with Heads Up Display (HUD) so users can see who's available, chat, audio and video conference, record calls on the fly, and more
  • Building in fundamental call center features like simple queues
  • Offering advanced features that make enterprise-level call center available at the fraction of the price
  • Including a web phone and mobile app at no additional cost
  • Lowering costs with unlimited calling plans between the U.S. and more than a half dozen other countries and territories
  • Providing 24/7 support - even on holidays
  • Transparency: if there is an issue, they'll tell users

NetFortris Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Heads Up Display (HUD) UC applications
  • Supported: 100+ Business Phone System Features
  • Supported: Softphone (Included)
  • Supported: Voicemail Transcription
  • Supported: Call Center Software (Built-in)
  • Supported: On Demand Recording / Record All
  • Supported: Paperless Fax / FaxLync
  • Supported: 24/7 Support

NetFortris Screenshots

Screenshot of Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Screenshot of Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Screenshot of Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Screenshot of Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris Video

NetFortris Integrations

NetFortris Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal (99 countries and territories)
Supported LanguagesEnglish

Frequently Asked Questions

NetFortris provides business phone systems using Polycom and Yealink IP phones. They offer three subscription-based pricing plans, all including unlimited VoIP and desktop phone options. Advanced plans include other features such as video collaboration, softphone, and on-demand recording.

NetFortris starts at $30.

8x8 X Series, RingCentral MVP, and Vonage Business Communications are common alternatives for NetFortris.

Reviewers rate Directory of employee names highest, with a score of 10.

The most common users of NetFortris are from Small Businesses (1-50 employees).

NetFortris Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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