Name: Welcome to Netigate - Introduction English (Subtitles)
Uploaded: 2019-08-21T09:55:24.000Z
Duration: 1 min 7 s
Description: Introduction to Netigate - English with Subtitles

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

Push Notifications

Software Repositories

WebOps

Development

Business Intelligence (BI)

Collaboration

Quality Management

Supply Chain Management

Workspace Planning

Enterprise

Accounting

Digital Banking

Financial Planning and Analysis (FP&A)

Payment Orchestration

Revenue Management

Finance and Accounting

Applicant Tracking

Contractor Management

Corporate Learning Management

HR Management

Job Board

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Server

Archiving

Block Storage

Browser

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Container Security

Data Center Backup

Data Center Infrastructure Management

Data Masking

Data Virtualization

Deception Technology

Fraud Detection

IT Operations Analytics

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Internet Security

Network Performance Monitoring

Process Mining

Security Awareness Training

Web Access Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Content Management

Customer Advocacy

Customer Success

Email Marketing

Marketing Automation

Native Advertising

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Dialer

Sales

Assisted Living

Construction Management

Insurance Policy Administration Systems

Investment Portfolio Management

Membership Management

PCB Design

Pharmacy

Public Sector Software

Text Analysis

Vertical-Specific

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### Feedback
Users unanimously praise Netigate for its exceptional feedback management capabilities. The tool's ability to gather, analyze, and act upon feedback from both customers and employees has been a game-changer for many organizations. Reviewers consistently highlight how Netigate's platform has streamlined the feedback process, providing valuable insights that have led to tangible improvements in product quality and customer satisfaction. While some users mention minor issues with template selection, the overall consensus is that Netigate excels in facilitating a robust feedback culture within businesses.

### Customer Satisfaction
Users generally appreciate how Netigate enhances customer satisfaction through its market research capabilities. Reviewers highlight that Netigate's customer satisfaction functionality is a key strength, allowing for unbiased market research surveys and a better understanding of customer needs and preferences. The ease of use and availability of sample surveys for customization contribute positively to the overall quality of customer satisfaction insights provided by Netigate.

### Marketing Research
Users consistently praise Netigate's robust marketing research capabilities. They highlight the platform's effectiveness in gathering essential data about clients and customers, enabling businesses to tailor their strategies to meet customer needs effectively. The ease of conducting unbiased market research surveys and the availability of customizable survey templates are particularly lauded by users. Additionally, Netigate's ability to enhance customer satisfaction through valuable insights garnered from market research is a key strength noted by reviewers.

### Market Research
Users commonly praise Netigate for its market research capabilities. They appreciate the unbiased approach it offers in conducting market research surveys, allowing for a better understanding of customer needs and preferences. The availability of sample surveys and templates is highlighted as a valuable resource for creating customized surveys. Additionally, the ease of use of the platform is seen as a significant factor contributing to the quality of market research conducted through Netigate. While some users mention using Netigate for purposes beyond market research, such as customer satisfaction and employee engagement, the focus remains on leveraging the platform to collect essential data about clients and customers to inform business strategies effectively.

### Survey Creation
Users consistently highlight Netigate's user-friendly interface and efficient survey creation process. The platform's innovative technology streamlines the creation and distribution of surveys, enhancing user experience and saving valuable time. Additionally, the ability to create customized surveys easily and receive prompt support for any queries or concerns further solidifies Netigate's reputation as a reliable survey creation tool.

### Customization
Users consistently highlight Netigate's customization capabilities as a standout feature, emphasizing the ease of navigating the platform and setting up tailored surveys. The positive feedback regarding the user-friendly interface and the ability to create personalized surveys indicates that customization is a key strength of Netigate's survey solution. Additionally, the availability of good support further enhances the overall user experience when customizing surveys to meet specific requirements.

Difficult Website Layout: Some users have found the website layout to be a little hard to follow at first, making it challenging to navigate and find the desired features. For example, they mentioned that the menu structure was not intuitive and it took some time to locate certain options.

Language Limitations: Several users expressed frustration with the language limitations of the software. They mentioned that dealing with languages not included in their subscription was difficult, as they had to find workarounds or use external tools for translations.

Slow Improvement Process: A number of users felt that improvement suggestions took too long to be acknowledged and reviewed by Netigate. This resulted in delays for implementing necessary changes, causing some frustration among customers who were eager for improvements or bug fixes to be addressed promptly.

Helpful Feedback Tool: Users have found the tool for feedback to be helpful in keeping customer data updated based on their preferences and requests. Several users have appreciated its usefulness in daily life.

Wide Variety of Ideal Formats: The tool offers a wide variety of ideal formats that can be tailored to the brand, which has been appreciated by users. Many reviewers have praised the customization options provided by the tool.

Statistical Analysis Feature: Users have liked the statistical analysis feature of the tool, as it works well in the planning stages and data management processes. Several reviewers have found this feature valuable for analyzing survey results and making informed decisions.

Netigate is a versatile survey software that is widely used across industries for various purposes. Users have found value in the ability to distribute surveys through different channels, which allows companies to collect customer data from various sources. This has proven instrumental in solving problems and giving users confidence in their decision-making.

One of the key use cases of Netigate is conducting customer satisfaction surveys. Companies can gather feedback from both internal and external customers, enabling them to improve their products and services based on customer viewpoints. This leads to enhanced business tactics and growth. Additionally, Netigate helps optimize website feedback information, improving the customer journey when signing up for events.

Another important use case is brand awareness. Netigate offers the tools necessary to gauge industry perceptions and customer opinions, guiding businesses in the right direction. Market research has been a key application of this software, facilitating data collection about clients and customers to inform business strategies effectively. Users appreciate the user-friendliness and convenience of Netigate, as well as the reliable customer service that aids in customizing surveys and setting up feedback management systems.

Netigate's impact goes beyond external surveys. It is also utilized for internal feedback and employee surveys, enabling organizations like HARTMANN and Deutsche Leasing to gain insights into employee satisfaction and enhance the feedback culture within their respective companies. The software supports pulse surveys, event evaluations, and customized surveys, allowing users to gather valuable data for making informed decisions.

Overall, Netigate has received positive feedback from users who have found the platform effective in addressing their needs across diverse fields such as market research, customer satisfaction tracking, and feedback management. The comprehensive service provided by Netigate, combined with its user-friendly interface and helpful support team, has made it a trusted tool for businesses seeking actionable insights from surveys.

Based on user reviews, here are the three most common recommendations for finding the best software fit for one's needs:

1. Try different software options to ensure the best match for your requirements. Exploring multiple alternatives allows you to evaluate features, functionality, and suitability.

2. Consider Chatfuel as an alternative. Some users have found success with this program and it may be worth exploring further to understand its strengths and how it aligns with your needs.

3. Evaluate BeanFlumper's effectiveness against specific requirements. While users acknowledge its effectiveness in certain aspects, it is recommended to assess its overall performance to determine if it meets all expectations or if there are better alternatives available.

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Netigate

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

We are proud to have several of Europe's leading companies as customers.

95% of our customers choose to extend their license – our ambition is to get that to 100%!

Our customers range from start-ups to some of the world's largest companies – our strength is in our ability to tailor a solution that suits your needs

The Netigate feedback solution offers ready made template for both customer and employee experiences and a selection of our partners in market research are Cint, Kantar Sifo, Norstat and Dynata.

Netigate is an established and rapidly growing SaaS company. Our purpose is to promote the customer, employee and consumer voice in everyday business decisions to help our customers focus on the right activities. Our survey platform is trusted by over 3500 of the world's leading brands - such as Electrolux, Ericsson, Vodafone, E.ON, DB Schenker, and Spotify.

Since its establishment in 2005 Netigate has received several Swedish and international awards for its innovative drive - among others Deloitte Technology Fast 100 several years in a row. Headquarters are located in Stockholm, Sweden supported by regional sales offices in Frankfurt am Main and Oslo.

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Introduction to Netigate - English with Subtitles

Welcome to Netigate - Introduction English (Subtitles)

We live in competitive times, by listening to your customers, your employees and the market, you will get a competitive edge. Start listening to the experiences and get the insight to act and make business decisions

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Netigate

Overview

What is Netigate?