TrustRadius Insights
Netigate is a versatile survey software that is widely used across industries for various purposes. Users have found value in the ability …
Overview
What is Netigate?
Netigate is an online survey software focused on assisting users with customer satisfaction, employee engagement, and market research.According to Netigate, their survey platform is trusted by 3,500 of the world's leading brands—such as Electrolux, Ericsson, Vodafone, E.ON, DB Schenker, and Spotify. Since its…
Recent Reviews
Leaving a review helps other professionals like you evaluate Survey & Forms Building Tools
Be the first one in your network to review Netigate, and make your voice heard!
Get StartedPricing
Professional
on request
Cloud
contact us
Core
on request
Cloud
contact us
Enterprise
on request
Cloud
contact us
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.netigate.net/plans
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- Downloadables
What is Netigate?
Netigate
is an online survey software focused on assisting users with customer satisfaction, employee engagement, and market research.
According to Netigate, their survey platform is trusted by 3,500 of the world's leading brands—such as Electrolux, Ericsson, Vodafone, E.ON, DB Schenker, and Spotify.
Since its establishment in 2005, Netigate has received several Swedish and international awards such as the Deloitte Technology Fast 100 several years in a row. Headquarters are located in Stockholm, Sweden supported by regional sales offices in Frankfurt am Main and Oslo.
The vendor's value proposition is to be the number one choice for survey software. According to the vendor, this entails taking responsibility for the success of their customers and supporting them towards effective work with feedback management.
According to Netigate, their survey platform is trusted by 3,500 of the world's leading brands—such as Electrolux, Ericsson, Vodafone, E.ON, DB Schenker, and Spotify.
Since its establishment in 2005, Netigate has received several Swedish and international awards such as the Deloitte Technology Fast 100 several years in a row. Headquarters are located in Stockholm, Sweden supported by regional sales offices in Frankfurt am Main and Oslo.
The vendor's value proposition is to be the number one choice for survey software. According to the vendor, this entails taking responsibility for the success of their customers and supporting them towards effective work with feedback management.
- They believe in the power of ongoing feedback management and offer solutions for the customer as well as employee journey
- For feedback to be effective, it needs to be actionable
- Security and the option of anonymity are the cornerstones to gain the trust needed to collect feedback
Netigate Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: Site intercept surveys
- Supported: 360 Degree feedback
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Netigate Screenshots
Netigate Video
Introduction to Netigate - English with Subtitles
Netigate Competitors
Netigate Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web, Main function of app is to collect offline data |
| Supported Countries | We have customers in over 35 countries, Germany, Sweden, Austria, Switzerland, Norway, Finland, United Kingdom, United States, Netherlands, Spain, France, Australia, Hong Kong |
| Supported Languages | Afrikaans, Albanian, Arabic, Arabic, (English), Bahasa, Basque, Bengali, Bosanski (Bosnian), Bulgarian, French, Cantonese, Catalan, Chinese Simplified, Crnogorski (Montenegrin), Croatian, Czech, Danish, Dutch, Eesti keeles, English, Spanish, Farsi, Filipino, Finnish, Georgian, Greek, Hebrew, Hindi, Icelandic, Italian, Japanese, Kazakh, Khmer, Korean, Latvian, Liechtenstein, Lithuanian, Macedonian, Magyar (Hungarian), Malay, Mandarin, Nederlands, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Sinhalese, Slovak, Slovenian, Somalian, Srpski (Serbian), Swahili, Taiwanese, Mandarin, Spanish, Swahili, Swedish, Thai, Tigray, Turkish, Ukranian, Urdu, Vietnamese, Vlaams (Flemish) |
Netigate Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 25% |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Netigate is a versatile survey software that is widely used across industries for various purposes. Users have found value in the ability to distribute surveys through different channels, which allows companies to collect customer data from various sources. This has proven instrumental in solving problems and giving users confidence in their decision-making.
One of the key use cases of Netigate is conducting customer satisfaction surveys. Companies can gather feedback from both internal and external customers, enabling them to improve their products and services based on customer viewpoints. This leads to enhanced business tactics and growth. Additionally, Netigate helps optimize website feedback information, improving the customer journey when signing up for events.
Another important use case is brand awareness. Netigate offers the tools necessary to gauge industry perceptions and customer opinions, guiding businesses in the right direction. Market research has been a key application of this software, facilitating data collection about clients and customers to inform business strategies effectively. Users appreciate the user-friendliness and convenience of Netigate, as well as the reliable customer service that aids in customizing surveys and setting up feedback management systems.
Netigate's impact goes beyond external surveys. It is also utilized for internal feedback and employee surveys, enabling organizations like HARTMANN and Deutsche Leasing to gain insights into employee satisfaction and enhance the feedback culture within their respective companies. The software supports pulse surveys, event evaluations, and customized surveys, allowing users to gather valuable data for making informed decisions.
Overall, Netigate has received positive feedback from users who have found the platform effective in addressing their needs across diverse fields such as market research, customer satisfaction tracking, and feedback management. The comprehensive service provided by Netigate, combined with its user-friendly interface and helpful support team, has made it a trusted tool for businesses seeking actionable insights from surveys.
Helpful Feedback Tool: Users have found the tool for feedback to be helpful in keeping customer data updated based on their preferences and requests. Several users have appreciated its usefulness in daily life.
Wide Variety of Ideal Formats: The tool offers a wide variety of ideal formats that can be tailored to the brand, which has been appreciated by users. Many reviewers have praised the customization options provided by the tool.
Statistical Analysis Feature: Users have liked the statistical analysis feature of the tool, as it works well in the planning stages and data management processes. Several reviewers have found this feature valuable for analyzing survey results and making informed decisions.
Difficult Website Layout: Some users have found the website layout to be a little hard to follow at first, making it challenging to navigate and find the desired features. For example, they mentioned that the menu structure was not intuitive and it took some time to locate certain options.
Language Limitations: Several users expressed frustration with the language limitations of the software. They mentioned that dealing with languages not included in their subscription was difficult, as they had to find workarounds or use external tools for translations.
Slow Improvement Process: A number of users felt that improvement suggestions took too long to be acknowledged and reviewed by Netigate. This resulted in delays for implementing necessary changes, causing some frustration among customers who were eager for improvements or bug fixes to be addressed promptly.
Based on user reviews, here are the three most common recommendations for finding the best software fit for one's needs:
-
Try different software options to ensure the best match for your requirements. Exploring multiple alternatives allows you to evaluate features, functionality, and suitability.
-
Consider Chatfuel as an alternative. Some users have found success with this program and it may be worth exploring further to understand its strengths and how it aligns with your needs.
-
Evaluate BeanFlumper's effectiveness against specific requirements. While users acknowledge its effectiveness in certain aspects, it is recommended to assess its overall performance to determine if it meets all expectations or if there are better alternatives available.