NetSuite ERP
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NetSuite ERP
Overview
What is NetSuite ERP?
NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in...
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Popular Features
View all 74 features- Role-based user permissions (79)6.060%
- Standard reports (70)5.353%
- Custom reports (70)5.252%
- Dashboards (71)5.252%
Reviewer Pros & Cons
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Pricing
View all pricingEntry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Demos
What Is NetSuite ERP & How Does It Work?
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Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is NetSuite ERP?
As a cloud ERP solution, NetSuite is presented as the first and last business management solution a business could ever need.
NetSuite provides a suite of cloud-based applications, which includes financials / Enterprise Resource Planning (ERP), HR, professional services automation and omnichannel commerce, used by more than 33,000 customers in 200+ countries.
NetSuite ERP Features
General Ledger and Configurable Accounting Features
- Supported: Accounts payable
- Supported: Accounts receivable
Subledger and Financial Process Features
- Supported: Billing Management
Order Management Features
- Supported: Order entry
Project Financial Management Features
- Supported: Capital Project Management
Supply Chain Features
- Supported: Inventory Planning
NetSuite ERP Screenshots
NetSuite ERP Video
What Is NetSuite ERP & How Does It Work?
NetSuite ERP Integrations
- Act-On Software
- Arena BOMControl
- HubSpot Marketing Hub
- Zuora
- Phocas Business Intelligence
- Makesbridge
- Pardot
- CallidusCloud LeadRocket
- ServiceTrade
- SAP CLM, discontinued, duplicate
- Tipalti
- Axiom Software by Syntellis Performance Solutions
- ClientPoint
- Bronto Marketing Platform (discontinued)
- Quickbase
- UKG Pro
- Salesforce Marketing Cloud Interaction Studio
- Nexonia
- by Emburse
NetSuite ERP Competitors
- Sage 100cloud
- Microsoft Dynamics GP
- Odoo
- Sage Intacct
- Microsoft Dynamics SL
- QuickBooks Desktop Enterprise
- Microsoft Dynamics 365 Business Central
- Microsoft Dynamics 365
- Sage 300cloud
- SAP ERP
- Epicor Prophet 21
- Microsoft Dynamics 365 for Finance and Operations (formerly Dynamics AX)
NetSuite ERP Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.
Reviewers rate API for custom integration highest, with a score of 6.4.
The most common users of NetSuite ERP are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
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August 31, 2017
Be an Educated Consumer Before Signing with Netsuite
Score 3 out of 10
Vetted Review
Verified User
We use Netsuite to run our Order to Cash processes, from running our website, processing orders, all the way to all the backend accounting. Every employee in every department uses Netsuite for at least some of their core tasks.
- Financials - Our core financials are maintained in Netsuite, and it does a great job of accurately and intuitively doing this.
- Order Management - Our sales order to invoice to payment is smooth and highly customized for what we need.
- Inventory Management - Inventory is managed smoothly and accurately. We have many options and customizations, all handled well
- Customer Support - We use 3rd party consultants for first level support. Only when the issue is proven to be a defect do we report it to Gold Support, in which case the majority of time they inform us (after much time) that they filed a defect and the issue cannot be resolved. We never use support for how to questions, as they are usually poorly trained, have no familiarity with our business at all, and take a long time to respond. 27% of our fees are for support so this is a huge waste of money.
- WMS - I do not think they are selling it anymore, but we it has proven to be very buggy, inaccurate, and ultimately a bad decision.
- SuiteCommerce Advanced/Website - The SCA platform has a very strong "My Account" page in terms of how tightly integrated it is with the backend (assuming it is set up properly). But every other aspect of the site is nowhere near the capabilities of the functionality and flexibility you would get from a Shopify or WooCommerce site (for midmarket companies).
- Account Management & Pricing - I have a long and storied history dealing with account managers at Netsuite. Suffice it to say that you need to make sure you lock down pricing whenever possible to avoid being gouged at renewal. And expect them to sell you any module possible with promises of functionality that you will never be able to take advantage of.
- Speed - Page load times are ridiculously slow at times. We are not given the proper access or tools to diagnose the cause and fix it as this is SAAS and that end of the things is locked down to a certain degree.
77.14285714285714%
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- Netsuite has allowed us, through native functionality along with customizations, to create sophisticated rules that apply to our business. Things like approvals, order routing, alerts, and custom workflows have dramatically improved our business.
Yes
I pay for it because it is bundled as part of the overall package. If I could remove it entirely from my invoice without causing anything else to then be increased, I would.
Yes
No. "Defects" get "filed" and ultimately end up in some sort of black
Netsuite has never, to my recollection, offered "exceptional" support.
March 05, 2016
Too Expensive
Score 5 out of 10
Vetted Review
Verified User
Our company uses NetSuite for beginning to end. We upgraded our system to NetSuite. It was certainly a huge upgrade, but it came with a lot of pros and cons.
- Ability to customize using SuiteScript. You need some background in coding first.
- Cloud-based, access with PC, Internet or mobile app.
- SuiteAnswer is like a helpful handbook. A well-documented guide. This is all you really need to survive. It has helped me a lot more than Gold Support.
- It will become more efficient if you pour in more money to customize it.
- Extremely expensive. Big increase in price when it's time to renew contract. Sometimes over 100% increase in pricing!
- NetSuite support is expensive, ineffective, and not worth the cost. There is a fixed amount you pay (a percentage of your NetSuite Edition + other modules + user license). If you have 1 user, then you are paying a really expensive support fee.
- The tools for Warehouse Management is weak as of 11/30/2015.
- A bit of defects here and there. Error pages that pops-up. You cannot debug the problem yourself. You will need to contact and wait for NetSuite Support because they can see the actual error logs.
- Servers breakdowns once in a while. We had a day where NetSuite was down for 4 hours. It was chaotic.
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- The dashboards are very useful. You can customize and build your own using custom portlets. You need to know some coding (javascript, SuiteScript) if you want to do this yourself.
- Reporting and Saved Searches save a lot of time. Very useful, even better if you know SQL. Automated/Scheduled Reports.
Yes
Support is critical in the early stages of implementation, unless you have already an experience team with netsuite background. Our first year using Netsuite, we had hardly any experience. We submitted a total of 80+ cases that year. It was mainly how-to cases. During that time, I felt netsuite support was adquate and easier to get my questions answered. We are into our 4th year and I estimate we will have less than 30 cases this year. It's because most of us have 3+ years of netsuite experience. It got to the point where our cases are mostly concerns, issues or defects. It became where I felt like netsuite support isn't as knowledge anymore. The speed of of return response and answers became turtle pace. Our needs for NS support went down over 60% even though our user base grew almost 60%. Because our user base grew, NS support cost grew over 80% since this cost grew proportionally with the number of users. I didn't like how the cost was structure especially when we have a lot of 3+ years experience netsuite users that becoming experts in their area and are internally supporting our new users. This is why our number of support cases submitted to NS is decreasing every year. Our company decided to keep the netsuite gold support. Netsuite gave you a steeper discount if we kept gold support. If we had dropped the support, Netsuite would have reduce the discount rate and still make us pay almost the same cost...
Yes
Submitting bug with Netsuite is a unpleasant pain itself. I had to show and explain to them many times. I even told them the exact process that would cause the error result. I felt like I was doing their job.
Netsuite support is always very professional and courteous. It's great to hear them on the phone. You will get exceptional support if you ask a how-to questions. They are very good using SuiteAnswers. One time I asked them how to turn on access to custom record. I was too lazy to search it up myself on SuiteAnswers. They were able to answer my question in less than a day!
June 03, 2015
CIO's view of NS CRM+
Score 8 out of 10
Vetted Review
Verified User
- Real-time access to business data.
- Real-time inventory information and easy to use.
- Advanced e-commerce integration built-in.
- Painful to clean data.
- Migration scripts not well documented.
- Not well rounded tools for testing end to end before enterprise launch.
- Great for ROI.
- Faster lead conversion.
- Consolidated view faster.
- Implemented in-house
No
not worth as there is not enough specialization
Yes
yes
December 04, 2014
Given the choice to start over, I would choose an alternative.
Score 1 out of 10
Vetted Review
Verified User
- The eCommerce tools (Web Store, Inventory Management, etc) seem to work well, but we aren't an online retailer or manufacturer, so we don't utilize these modules.
- The SuiteScript customization ability is extremely flexible, and allowed us to create specific workflows necessary for our internal business processes.
- Tier 1 Support Resources are not knowledgeable enough to do more than read from their fractured documentation, and their turnaround time on cases ranges from 1-2 weeks to years. That isn't an exaggeration. I got the first response from a Tier 2 tech last month (Nov 2013) for a case I opened in September 2010.
- The NetSuite SOAP API is poorly documented, and internally inconsistent within the little documentation that does exist. It does seem to perform well once implemented, but getting off the ground is a pretty large hurdle.
- NetSuite Calendar Integration with Outlook has been a disappointment. Our sales team have to maintain two calendars, because NetSuite's Outlook Integration tool has been known to delete events at random, and doesn't support Outlook 2010 or 2013.
- Overall, NetSuite has provided a positive ROI through some increased efficiency in internal business processes, however the ROI is gradually dropping with each additional renewal and price increase.
- Case/Issue Management has been a great tool for our Customer Service Reps to use, as well as for management to measure the performance of our CSRs.
- Vendor implemented
- Implemented in-house
Change management was a minor issue with the implementation
- Poorly planned design for customizing "Stock" NetSuite Functions into our existing Business Processes using their SuiteScript API. This customization has since caused numerous problems with subsequent upgrades that require us to re-customize the features of NetSuite again, twice a year.
Yes
Gold plan or higher is required for phone support.
Yes
Again, it depends on the case. Simple cases are resolved within hours, and usually have a good response time from the Tier I Support Reps. Unfortunately, it's never the simple cases that crop up. Tickets requiring escalation often take weeks or months to get resolved by Tier II or higher support.
Unfortunately, I can't.