We initially tried to have NetSuite implement but we did not have a lot of success. They didn’t want to put in all of our historical sales order data, and at the time, we had a lot of 3-5 yr contracts that would have been on a spreadsheet.
We hired a contractor called Jim Gamble to come in house and help with the implementation . Jim now works at BridgePoint Consulting. I would recommend him. He had an accounting background and understand systems. The NetSuite consultants didn’t understand our revenue model and how it worked. Jim did.
With the initial NetSuite team, we not satisfied at all. With Jim, we were very satisfied. One of the downfalls with NetSuite is that they had in their mind how it needs to be implemented, but didn’t take into account our considerations. At the time, their customers were much younger than us and didn’t have historical data. They also worked with companies that did one year contracts. They had no do desire to listen to our facts. With 800-900 customers with multi-year contracts, we would have been maintaining spreadsheets for numerous years. They weren’t willing at all to work with our specific situation. I understand they have best practices, but sometimes those best practices don’t fit the client. They didn’t have any out of the box thinking – very prescribed implementation.