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NetSuite ERP

NetSuite ERP

Overview

What is NetSuite ERP?

NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in…

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Recent Reviews

NetSuite ERP Review

8 out of 10
March 25, 2024
Incentivized
We use NetSuite ERP for general ledger management, accounts payable and vendor management. We are happy with the features in the general …
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NetSuite ERP Review

9 out of 10
November 03, 2023
Incentivized
In my role as a CFO, I approve invoices, so I get a notification in my inbox, click on it and it takes me to NetSuite. It's part of the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 66 features
  • Billing Management (188)
    8.3
    83%
  • Accounts payable (252)
    8.3
    83%
  • Accounts receivable (233)
    8.3
    83%
  • Order entry (203)
    8.1
    81%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

9 videos

Save Time By Empowering Your People - Director of IT's Review of NetSuite ERP
04:00
Director of Finance Feels the Efficiency | NetSuite ERP Review
06:05
NetSuite ERP Review | IT Administrator Appreciates the Flexibility
06:10
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Pricing

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N/A
Unavailable

What is NetSuite ERP?

NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

37 people also want pricing

Alternatives Pricing

What is Odoo?

Odoo, from the Belgium-headquartered multinational company of the same name, is a suite of business applications for managing the sales pipeline. It also comprises a PoS and inventory management modules, scaling to a warehouse or retail management solution.

What is Genius Solutions?

Genius Solutions delivers a complete enterprise resource planning (ERP) solution, including software, implementation services, and field expertise for small to mid-sized custom manufacturers across the US and Canada. Genius ERP is built for SME manufacturers handling make-to-order, engineer-to…

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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

1.1
Avg 7.2

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

9.1
Avg 7.3

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.2
Avg 8.1

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

9.3
Avg 7.0

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

7.7
Avg 7.6

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

8.8
Avg 7.9

Order Management

The ability to process orders, and track them from quote to cash.

8.8
Avg 7.8

Subledger and Financial Process

Revenue management solution including capabilities for subledgers and financial processes

7.5
Avg 7.4

Project Financial Management

Project financial management solution including capabilities for project budgeting, cost control, billing and contract management.

6.4
Avg 7.6

Project Execution Management

Project execution management solution including capabilities for project scheduling, resource management, and team member task management.

4.1
Avg 6.8

Grants Management

Grants management solution for higher education, public sector, or non-profits with capabilities for managing financial awards for program and project funding

3.1
Avg 7.6

Procurement

Procurement management solution with capabilities for sourcing, contracting, procure-to-pay and supplier management

3.3
Avg 7.0

Risk Management

Risk management solution with capabilities for managing controls, assessing control effectiveness, certifying controls, and addressing deficiencies

3.1
Avg 6.5

Logistics

Logistics solution with capabilities for transportation planning, transportation execution, trade compliance, customs management, warehouse management and warehouse workforce management.

3
Avg 6.9

Manufacturing

Manufacturing solution for managing manufacturing processes and costs.

9
Avg 7.5

Supply Chain

Supply Chain Planning solution with capabilities for planning, performance monitoring, change responses and execution.

7.9
Avg 7.2

Product Lifecycle Management

Product Lifecycle Management solution with capabilities for innovation management, product development

3.8
Avg 7.3
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Product Details

What is NetSuite ERP?

As a cloud ERP solution, NetSuite is presented as the first and last business management solution a business could ever need.
NetSuite provides a suite of cloud-based applications, which includes financials / Enterprise Resource Planning (ERP), HR, professional services automation, and omnichannel commerce, used by more than 37,000 customers in 219 countries.

NetSuite ERP Features

General Ledger and Configurable Accounting Features

  • Supported: Accounts payable
  • Supported: Accounts receivable

Subledger and Financial Process Features

  • Supported: Billing Management

Order Management Features

  • Supported: Order entry

Project Financial Management Features

  • Supported: Capital Project Management

Supply Chain Features

  • Supported: Inventory Planning

NetSuite ERP Screenshots

Screenshot of one view into the most critical business processes.Screenshot of Mobile-friendly design

NetSuite ERP Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.

Sage 100, Microsoft Dynamics GP, and Odoo are common alternatives for NetSuite ERP.

Reviewers rate Inventory tracking highest, with a score of 9.8.

The most common users of NetSuite ERP are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1173)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
October 01, 2013

NetSuite ERP

Score 8 out of 10
Vetted Review
Verified User
  • Project Management workflows.
  • Financial reporting speed and access.
  • Easy role assignments.
  • Lead generation and Marketing.
  • Total project cost (including Labor and Out of Pocket costs).
  • PDF forms for non financial forms.
  • General Support -- although the speed and issue resolution has improved there is still some room for improvement when it comes to addressing product enhancements and defects.
  • Email and Calendar integration.
  • Speedy and timeline financial reporting.
  • Workflow and project management.
NetSuite is still the best software out there for our type of company. It can grow with us easily and provide us with the appropriate solutions without much compromise.
None
45
Sales, Financial, HR, Project Management, Marketing and IT.
2
NetSuite Admin and our head of IT.
  • Project Management
  • Marketing Campaigns
  • Time and Resource allocation
  • Financial Reporting
  • CRM
  • HR
We used QuickBooks for Financials, Salesforce.com for CRM and Access or Excel for Project Management.
Originally we were thinking of Salesforce.com in combination with other products: OpenAir (at the time it was not owned by NetSuite), and a financial package. Our concern in the end was the bridge we would have to create and upkeep between the different systems. We looked at other products from Oracle (like Siebel), SAS and Microsoft and none compared in price and functionality to NetSuite.
  • Implemented in-house
Try to utilize the product as is before incorporating any custom scripting or processes.
  • In-person training
  • Self-taught
The general Admin training is good but very soft for the high technical stuff.
Relatively easy and if time permits e
Training is required to utilize the product and most of the things that I learned without training were based on a foundation.
We did not want to deviate too much from our current processes. Although this can be easier for employees it requires a more custom solution.
Yes
In our original negotiations we ordered Gold Support and to maintain our current level of discounts we have to keep our support level.
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
We never had downtime.
Through there bi-annual updates you can see the commitment that NetSuite has to its product. The performance only gets better and the functionality more relevant.
  • Not at this time.
N.A.
Very easy and accommodating. The technical staff provided amazing feedback and important process flow. Without them it would have been impossible to properly set everything up.
There is always room for negotiation. The best advice is to ensure that you consider all aspects of the product and refrain from complicating the implementation process with too many custom scripts.
Score 8 out of 10
Vetted Review
Verified User
  • It is customizable
  • You can set-up orders to bill and set-up the schedule and it will reliably bill like you tell it to bill
  • You can make changes to bill schedules easily
  • It is easy to use
  • It lets you customize the things that should be customizable
  • Support is not very good.
  • Some reports are hard to pull together, especially when trying to customize as they have a million fields. It's hard to narrow down to what you are trying to get out of it.
  • Moving from Quickbooks/Excel and being able to set-up billing schedules and bulk invoice has saved so much time
  • We are able to run reports with everything in it which saves time.
  • We are able to recognize revenue in bulk which saves time.
While it’s not my decision, if I was voting, I would vote yes that we should renew. It’s easy to use. Being SAAS is helpful when not in the office.
We have since evaluated Intacct. We found that it has less flexibility to make schedule changes to existing orders.
15
Accounting, financial analysts have access to it, and IT has access.
0.5
Our VP of Finance is the primary administrator i.e. has the primary access controls. To create new accounts, on the chart of accounts, they have to approve. Once you’ve set-up the system, you don’t need to change much – just add new departments, new items, if you want something split out differently. We can make those changes ourselves without IT. As part of Sarbox compliance, we need to go to IT to get new/change users. IT also helps out with complex stuff like adding usage data, help with reporting. Our business analyst in IT spends less than 25% of his time on the solution.
  • Accounts payable/ receivable – GL in general
  • Billings and sales order management
Quickbooks and Excel.
  • Vendor implemented
  • Implemented in-house
After struggling to work with NetSuite’s own implementation team, we hired a contractor and he entered everything for us.
NetSuite’s own implementation team did not have a lot of understanding about how we did things, like the way we recognize revenue etc. It was more cost efficient to have our contractor do it. Their services in general cost a lot of money. We ran concurrently with QuickBooks and NetSuite for three months and compared numbers to make sure reconciling, then made the cut-off. Depending on where you are/ what system you’re using you should make sure your chart of accounts is good. Make sure you make the right decisions in setting it up and make sure that the revenue lines that you have decided on are going to the right accounts. Also, try and not make the system too customized.
  • In-person training
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot.
Yes
Gold support.
Their staff is not that knowledgable and it takes a lot of effort on our part to escalate. We have gold support which we access via support a support line. I am not sure what all it includes. I find that our account manager is more like a sales person, though he is our escalation point of contact. Earlier on, they scheduled upgrades at end of quarter. Even last year we had a problem where they did an upgrade at a critical time.
Depending on what your assigned role is in Netsuite, you have different access to the system. While every staff member has different access, views are still consistent - everything is under the heading it should be and I can still figure out things even if accessing through someone else’s view. Everything is linked together so you can move back and forth easily. You can customize your views, based upon what I need to see or find important to me.
Generally very reliable. Had a few times it has gone out. EOQ upgrades have been an issue
  • Salesforce.com
  • BigMachines
We are trying really hard to integrate with Salesforce and Big Machines but have no integration currently. Our internal business analyst is working on this. NetSuite is a closed system and they don’t want you integrating with other systems. Our first step is to get usage data (we charge clients a variable fee based upon usage) into NetSuite. We still have to maintain this data in a huge spreadsheet. Our business analyst is helping us build calculations in Salesforce that will flow into NetSuite to calculate invoices. Eventually we hope to get closed contracts/orders into NetSuite automatically from Salesforce to avoid double entry.
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