NetSuite ERP

NetSuite is a super powerful too but with all that power comes some complexity in setting it up.

Because I believe that there are a lot of better features and UX elements that could be implemented. There is a lot of work that could be done in order to make the lives of many people much easier. You could create a better experience and it would make this a lot better on its own.

I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.

I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.

its come a long way since it was initially introduced and is possibly the ERP package out there for small and medium businesses - easy to install/administer and use

Very easy to use, requires a bit more expertise to set up reports, etc

Overall NetSuite is very intuitive. Usability is the direct product of a proper implementation - the way you configure form layouts, add fields, assign permissions and develop workflows.

NetSuite CRM+ is overall very usable once you have had experience and training with the software.

It’s largely consistent across different functions, such that if you learn one aspect, it’s relatively easy to figure out how different things work. The help documentation is quite robust. The integration between the application and help is quite effective. By contrast Concur help is poorly integrated.

With new user interface, I find the application to be very compelling, modern, and easy to use. NetSuite is making great strides to incorporate modern design into its proven unified business management solution.

Fairly straightforward interface and can be tailored to user roles to give them only what they need to see. That said, if users are not comfortable with the cloud/internet, it may not be the best solution - all players need to understand it's an internet product and only as good as your internet connections and you will occasionally have minor issues where you may need to re-enter something because of internet quirks (this is VERY minimal in my opinion and doesn't happen any more or less often than quirks with a desktop software like Quick books).

Just like with any system there is a learning curve. I think the average person can figure out the basics easily.

Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.

Netsuite is easier for more techie users than all.

Depending on what your assigned role is in Netsuite, you have different access to the system. While every staff member has different access, views are still consistent - everything is under the heading it should be and I can still figure out things even if accessing through someone else’s view. Everything is linked together so you can move back and forth easily. You can customize your views, based upon what I need to see or find important to me.

Their report writer is drag and drop. Online help is pretty easy to use, for example, I was trying to get a report out of the system in a different way, but could find a solution in the online help quite quickly. The software gives lots of helpful warnings, e.g. to save a transaction before navigating away.