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NetSupport Manager

NetSupport Manager

Overview

What is NetSupport Manager?

NetSupport Manager is a remote control and support software solution designed to meet the needs of IT teams. According to the vendor, it offers seamless remote access and real-time management capabilities for critical systems, servers, and IT users. This versatile solution is said to be suitable for...

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Recent Reviews

TrustRadius Insights

This product has proven to be invaluable for users across various industries, providing instant support and saving crucial time. With its …
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Pricing

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Unavailable

What is NetSupport Manager?

NetSupport Manager is the flagship remote administration software from Netsupport, a global education technology company headquartered in the UK, which allows IT professional to provide remote assistance.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

CMS 13 Minutes Demo

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Product Details

What is NetSupport Manager?

NetSupport Manager is a remote control and support software solution designed to meet the needs of IT teams. According to the vendor, it offers seamless remote access and real-time management capabilities for critical systems, servers, and IT users. This versatile solution is said to be suitable for businesses of various sizes, including small enterprises and large corporations. It is utilized by professionals and industries such as Information Technology & Services, Retail, Food Production, Education, and Government.

Key Features

Fast connection: According to the vendor, NetSupport Manager provides remote control and support capabilities over LAN, WAN, or the internet. It supports various communication protocols, including TCP/IP, HTTP, IPX, and NetBIOS.

Multi-platform support: The software claims to offer remote support for a wide range of desktop operating systems, including Windows, Mac, Linux (legacy), and Chrome OS. It is also said to extend support to mobile devices, enabling access from Windows PCs, Macs, Apple iOS/Android tablets, or smartphones.

Manage devices simultaneously: According to the vendor, NetSupport Manager allows users to efficiently manage multiple devices simultaneously. The software claims to enable one-to-many support, allowing IT teams to scan and view multiple screens in real-time using convenient thumbnails.

Systems management: The software is said to provide a comprehensive overview of the IT infrastructure with detailed hardware and software inventory. It claims to allow for grouping devices into a clear hierarchy and provides remote management capabilities through features like remote command prompt and registry editor.

Remote control: According to the vendor, NetSupport Manager offers full control over remote workstations. Users can reportedly watch, share, or control the screen, keyboard, and mouse of remote systems. The software is claimed to support various color resolutions, network protocols, and operating systems.

Monitor: NetSupport Manager is said to provide real-time thumbnails that display the screens of connected systems. It is claimed to allow users to remotely launch applications on remote computers and optimize remote control color quality.

Support tools: The software claims to facilitate seamless file transfer between the Control and Client computers through a drag and drop interface. It is also said to allow users to capture screenshots during support sessions and record screen activity for training or security purposes.

Connectivity: According to the vendor, NetSupport Manager simplifies the process of browsing and locating computers over LAN or WAN using TCP/IP or HTTP. For secure remote support between firewalled networks and computers, the software offers the NetSupport Manager Gateway module.

Remote working: The software claims to enable remote access to work PCs, allowing employees to work from home. According to the vendor, the setup process takes only 5 minutes, ensuring quick deployment and productivity.

Training and onboarding: NetSupport Manager includes NetSupport School, a comprehensive classroom management solution. It is said to provide a range of collaborative instruction and assessment tools, allowing teachers to view and control students' screens, conduct surveys, and distribute and collect work.

NetSupport Manager Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(1)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

This product has proven to be invaluable for users across various industries, providing instant support and saving crucial time. With its simple and robust solution, it enables easy remote access to external users and servers without any issues. Customers appreciate the continuous updates and helpful tutorials that ensure a smooth experience. For companies of all sizes, this product allows the management of entire systems from the comfort of an office, eliminating the need for travel and on-site visits. It impresses users with its ease of control and scalability, providing answers and support through tech support. Additionally, it facilitates access and control of computers in a network, including the ability to block applications and websites. Whether it's resolving software problems in a library system or assisting in software installation and training for domain computers, this product consistently delivers efficient solutions. By enabling remote troubleshooting, reducing the need for on-site visits and vehicle dispatches, it improves timely resolution of end users' issues. Overall, this reliable remote software is highly valued by companies for its contribution to daily operations, offering fast connections, efficient support, and instant remedies to meet expectations.

Reviews

(1-1 of 1)
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Fahad Ali | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It's fact that such an amazing corporate experience, a simple but strong controlling solution for smaller to larger organizations. The tutorial to install a hidden client inside the PC of personnel who have concerns with the BT team. It also saves crucial time & provides an instant remedy to meet expectations.
  • It's a robust corporate remote support tool for admin.
  • Admin can deploy an installation in the background without knowing a client.
  • For those who frequently forget their password, you can access it in glimpse & take total control of it.
  • The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.
It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
Remote Administration (14)
78.57142857142857%
7.9
Screen sharing
100%
10.0
File transfer
100%
10.0
Instant message
100%
10.0
Secure remote access with Smart Card authentication
100%
10.0
Access to sleeping/powered-off computers
100%
10.0
Over-the-Internet remote session
N/A
N/A
Initiate remote control from mobile
N/A
N/A
Remote management of servers & workstations
100%
10.0
Remote Active Directory® management
100%
10.0
Centralized management dashboard
100%
10.0
Session record
N/A
N/A
Annotations
100%
10.0
Monitoring and Alerts
100%
10.0
Multi-platform remote control
100%
10.0
  • It allow's us to update apps instantly
  • It gives user quick response to overcome headache issues
  • It's saves crucial time from both ends
I think if you are using it after its tutorial then you may not need any other apps to control the operation.
Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
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